LK Bennett

These shoes we absolutely gorgeous, a perfect shade of coral a beautiful design - what the hell went wrong!!! I may as well have been wearing tissue paper. These shoes lasted approxitaly 2 hours before the sole started flaking away from the shoe and leaving holes, scratches and craters - as if I'd been wearing them for 6 months. I should also point out that I was at a wedding with clean flat services not a muddy field (as the sale woman suggested).

I went to my local L.K Bennett, explained the situation but got nothing but accusations and, this is the best bit, 'oh that just happens to them' SHOCKING!

If you want to waste £200 on disposable shoes go for it, I'm heading to New Look next time

I ordered a pair of shoes for a wedding from lk bennett usa. After 10 days I called because the shoes hadn't arrived. Oh they were so sorry but they don't deliver to post office bixes. And they don't bother to notify you either. No word on a refund.

I bought a pair of shoes for my wedding and wore them once on a sunny day. During this time, the leather on the heel split and the soles became warped.

After paying £295 for these shoes, I thought it was a little unusual that they would deteriorate in this fashion with little use and in good conditions.

I wrote to customer services who basically batted me away saying they had never had a problem with these shoes before and that it must have been me that caused the damage. They could help with a repair but totally at my own cost.

The 'fault' on the shoe is clearly not one due to wear but instead a fault of the shoe.

I am not left with a very expensive pair of shoes that, at the moment, has cost me £295 per day to wear.

So rude, so over priced, avoid at all costs !!

My boyfriend purchased a bag from their Cambridge branch, End of Nov/early to mid Dec 2013 as a Christmas present for me. I got it on Christmas day. I am an ex-employee of LK Bennett, and given the quality of their stock (which at times was bad), the bag cost £475, and the quality appeared spot on. I take good care of all my belongings, but in June I had noticed the bag began to shape funnily and there was a lump in the base. A wire from the top of the bag had fallen down, and was almost beginning to poke through the leather.

I took the bag back, complained and they send it off to their 'quality control' department, who affirmed there was a fault and repaired it. I was without the bag for just over a month. Picked it up last Friday, and it has been returned in no-where near the same condition as when it was handed to them. Leather has been scuffed off it, there is what appears to be a black ink mark on there, more black marks and scuffs, which I guess is from the machinery whilst was used to repair the bag. In all, I would expect my bag to look this used had it been a couple of years old, but not after 5 months.

Took it back on Monday 21st July, complained..I really stood my ground, and thankfully, the woman who was there, is the woman I originally handed my bag to, so she could see what they had done to it. It is now Thursday and I am still awaiting a new replacement. THEIR CUSTOMER SERVICE IS AN ABSOLUTE JOKE!!!!

There is a poor approach to customer service from LK Bennett. The shoes that I recently purchased started to come apart after two wears, the after sales options offered by the supplier ignored my statutory rights. I will never buy another shoe from this firm and I cannot recommend them and I would not rate there products.

What ever you do avoid this shop. I went to a branch for a refund and they sent

The cheque to the wrong address and asked the bank to cancel it which was

Confirmed it had been then they said they where waiting for the bank

To send something in writing to confirm it hasn't been cashed!

Now where in 2014 and you would think they had a brain between them...

Sadly not LK Bennett are saying the bank is not sending conformation out

And I have to wait for that to be confirmed.

Then some twit who works in accounts says I live 20 doors away

And could have the cheque like I am going to get arrested for 180.00 pounds!

Something nots ringing right its clear they probably never even sent it out

As how can 26 mean 6 ? Meaning the flat number.

Just goes to show any twit can set up a business but you need

To have common sense to keep it....

Watch this space in a few years LK Bennett will go out

Of business no more cheap shoes....

I bought a stiletto boot and black suede shoes from L K Bennett. They were both stunning on sight. But, walking around streets in them, they are extremely uncomfortable. The leather on the boots peeled off after 2 wears! I am very careful about my things to a point of paranoia, but this is just too much. That being said, they have amazing scarves and good quality dresses. I would never buy any shoes or boots there again though no matter how tempting they look. Extremely bad quality and not their specialty. They should either focus on clothes, or improve the quality of their shoes.

I shopped at LK Bennett at the Dublin airport - quickly bought two dresses - only to find that they are much less expensive online.

Yet they had a "markdown" price on them and I can access VAT refund - still won't break even with the sale price.

I have shopped regularly at the Chichester LKBennett store, and purchase items in other branches. I have always found the staff very helpful and honest in their advice. Out of all the items I have purchased I have only had a problem with two. A belt which had a problem with the buckle, which despite being purchased a while before was replaced without a quibble, and a bag which, after some considerable heavy wear developed a fault with the handle, this was fixed and returned to me, again without any problem.

Lk Bennett is a fine store with quality goods. I can not speak highly enough of the staff. The clothes are wonderful and suite all shapes sand sizes. Ignore all the doubters and get down there!

I wanted to purchase a trench coat (£245)I checked on line but really didn't want to wait for a delivery so called the Edinburgh store. I specifically asked for the light cream in size 14. The assistant said that they had both the light cream and 'trench' colour but there really wasn't much difference between the colour. I again said that I wanted the light cream and asked her to put it aside & my husband would collect. Well when I got it home - it wasn't light cream!! Called them & apparently they didn't have it in stock!

Why lie & tell me you do when obviously you were trying to just sell the jacket - it is nothing like light cream! No wonder the high street is dying when you have sales staff trying to fob you off to make a sale. A wasted trip & now I'm unable to order online either. If she had just been honest I could of ordered & had it sent elsewhere rather than no having nothing.