Smyths Toys - www.smythstoys.com

I purchased a trike for a 1 year old from the Wrexham sore on island green.

The child on the till obviously needed some customer service training. Very rude. I very nearly put it back and went elsewhere

Policy need to change aswell as customers service staff i brought something from there store in open the item changed my mind took item back ask for refund they said due.to fact that item was sealed and unsealed they can't refund however I said people have the right to return item even if unsealed but still no joy aswell way I got spoken to by staff I was shocked I was polite to them but they disrespectful me which I wasn't amused I did email smyths but got no were so I leaving this msg so everyone knows what smyths really like I wish that everyone shop elsewhere but not smyths store customers service is no good

I ordered a toy for 70 pound & I didn't receive it atall just got a note through the door saying item has been left in the bin, no one even attempted to knock as I was in all day I looked in the bin & nothing was there. Didn't even refund me or send another. Will never use this company again.

I bought a circuit racer go cart car on…

I bought a circuit racer go cart car on 13.12.2023 for my son as a Christmas presents in Team valley Gateshead .The cost of the car is 150 pounds and it have 1 year warranty .

Within 6 months the car tyre and electric wire came of from the car and I take it back to the store.They taken my car for repair and kept it for more than two weeks

And they call today to inform me that they can't repair it and accuse me they it is been misused so they can't repair it.

I spoke to them ,you either give me a replacement or repair it . It still in Warranty period. They just simply saying they can't repair it without giving me any solution to try this .

Please stay away from buying this circuit racer car , no help from this company. I lost my hard earned money to this rubbish car. Spend your money in different company who care about their customers.

Date of experience: May 29, 2024

I received a squishamllow from Smiths today with multiple holes in it. I contacted customer service as its a large item and I was told to return it using DHL. I checked online and I do not have a DHL drop off point anywhere near where I live. I am disabled with limited mobility, my multiple health conditions means I am unable to walk far and there's no way I could carry this huge box. The closest DHL drop off point to me isn't accessible from the roadside and there is no disabled parking nearby. The closest store to me is over an hour drive away. I explained this to them and requested for them to arrange collection of the item from my home (I've done this many times with other companies and it's never been an issue) to which they refused. Anyone with any kind of disabilities I urge you to avoid this shop as they clearly discriminate against disabled people.

A was beautiful, but what truly sets it apart was the standard of service it delivers.

Awful customer service ! Bought a faulty product, no help at all, avoid that company!

Poor returns policy.

Bought a digital dance mat for my kid from the website. When I got it out the box it was already scuffed in several places like it had been used and resold. We decided to return it because it actually boos at you when you get a dance move wrong! So I tried to return it as an unwanted item but they refused since it had been opened, even though it was in exactly the same condition as before I opened it. Decent shops would either give a refund or a credit note. So I've paid £25 for my kid to be booed at.

Furthermore, there's something fishy about their product reviews. I bought the item because it had 4.9 out of 5 but I couldn't read any of the reviews - the link doesn't work. I thought it was a fault at my end but I've tried four different browsers on two devices and I can't see reviews for any product. Nor can I create a review for a product I've purchased. So who is writing all these reviews? Picking a few products at random, they all have nearly 5 stars. Very suspicious since it's mainly overpriced plastic tat. I'm never giving this company my money again.

Razer Kaira X Xbox Heard.

Well what a pain the service was from Smyths. Required a new set of headphones for my sons pc, he liked the Razer Karia and seen these ones online at smyths. We went to smyths and asked the sales person to have a look at these headphones, even though it states for xbox it also stated on the box that they are compatible for pc aswel. The sales person confirmed this and advised "yes they will work on Pc". We got them home and my son could not wait to unbox them. Immediately my son said he had audio through them but his mic was not working, I thought this was a fault with the headphones. I returned back to Smyths and spoke with another sales person explaining the issues I was having. He tested them on his mobile phone (not PC) and low and behold he got the microphone to work on his phone. The sales person said as the headphones were worker on his phone he was unable to offer any further assistance and stated that this would have to be done through Razer. Two so-called sales assistants down and still neither of them new anything regarding the products they are selling. I took them home and done some further research myself. A look on Google and I found that these headphones require an xbox one stereo adapter to allow them to work on Pc, something that was never picked up or advised by Smyths sales personnel. Took them back to Smyths and explained that I was sold these headphones as being compatible with Pc but was never advised you needed adapter as the sales assistants I previously dealt with did not know this. Full refund was given the third time round as I provided the evidence. What a pain......

Saw a poor girl on software be absolutely abused by a women and her partner. She was clearly relaying what the manager was telling her and the customer would not except it. After being told she could not do a return the women swore at her several times. The manager eventually came and he agreed to do the return despite telling his staff not to do it.

Clearly the management are happy for there staff to he abused over there policy but don't have the backbone to follow the procedures they have put in place themselves.