Parklands Quendon Hall, Quendon, Essex

No help when we arrived. Unloaded ourselves.Eventually shown dress room. Floor and walls in sitting area very bad.Meal good. Stayed in room 1, cost £255 a night! End of bed cracked when sat on, which appeared to have been repaired before as was nailed at ends, shower not fit for purpose, water sprayed over door as shower head could not point down and bracket seemed not to be fitted correctly.Taps on spar came off when used.Bed canopy faded and dusty.Curtains dusty and torn linings. Carpet stained.Where unable to find staff in the morning to open post box with wedding cards, after wandering around whole venue, had to carry it to breakfast, where a very kind man found us with key. Sadly this lovely building is in need of a reverb and some t l c .Luckily the bride and groom had better accommodation, which is the most important.More staff needed, and overpriced.

We booked room one. The cost was £190.

Check in was at 12pm, we arrived on time, but there was no-one around to greet us or show us to our room. So, we found it ourselves. Imagine our shock when we opened the door to find the grooms party getting ready!!! There was food, drinks, clothes, bags everywhere. And it stunk!!

We were not amused at all. We eventually found a staff member, who said, we always use that room for the grooms party. We were not told this when we booked. So we were given a smaller room to get ready in. Which was not ideal. Room 1 was eventually cleaned and our bags taken in whilst the ceremony went ahead.

The reason we're concerned was we paid for that room, we requested the room to be sanitised as my husband was recovery from sepsis. He needed to rest. He couldn't.

Generally, the staff were lazy, unprofessional and c didn't seemed bothered.

We would NOT recommend this place.

Attended a wedding with over night stay in "cottages" with breakfast.

Pros

- nice surrounds

- some room are lovely

Cons

- Staff could have done more in assisting overall

- poor signage around the venue

- civil ceremony room is bland

- Bridal Suite room with mirrors is small

- no phone reception/Wifi which made it very hard to co-ordinate throughout the day

- Cabs refuse to collect guests that are staying in nearby hotels

-Road once entering gates to main building is pot-

holed

-Tiny "cottage" rooms with pathetic showers

- No hot water - we were told the reason for this is because "we've not had anyone stay for 3 weeks

- Despite my point above we were not allowed early check in

- Check out is at 9 a.m! Any later than that the room key doesnt work and it's "tough" according to staff if you can't get back in to room.

- Breakfast was not very nice - no fruit and no pastries - and no vegetarian option other than beans.

Overall for the cost of venue

Attended a wedding in August. The service was terrible! When questioned the wedding planner said "We are short staffed, it is the holiday season you know!". Well it wasn't like you didn't know a wedding was happening, you should have organised staff leave better!

Food was ok as were the bedrooms. But the venue and service did not warrant the cost charged.

From the moment I had a show round at Parklands, to the minute we left after the morning of our wedding, I have had the best experience ever!

I literally cant fault a thing! The sales team were so friendly, and our Wedding planner on the day was FANTASTIC. Everything ran so smoothly, the food was delicious, and lots of people said it was the best food they have ever had at a wedding.

The DJ was amazing, and played everything we wanted him to play.

And the honeymoon cottage in the deer park is gorgeous. WE woke up with Deer literally just outside our window.

I will never forget our amazing day here x

My wife and I were guests at a family wedding in December 2015. On arrival the first impression of this hotel is very good, it stands in magnificent grounds.We had been delayed on the journey so booked in,took our bags to the room in one of the cottages and quickly changed and dashed to the main house(Hotel)for the wedding ceremony. Afterwards the reception was held in a well heated excellent marquee and we all had a very enjoyable evening.We returned to our room after mid-night very happy and very tired(senior citizens) then we discovered the horrors: The toilet was heavily soiled,at such a late hour my wife decided to clean it herself.She then checked the duvet cover and found (the previous occupants had left their marks)the bed had not been changed.We turned the duvet over dirty side to the outside,we didn't sleep well.In the morning we left quickly to go directly home(instead of spending an enjoyable day in Cambridge) to immediately shower and put our night clothes in the washing machine. I have e-mailed the hotel manager but have had no response. I will not be going anywhere near this establishment again and will certainly not be recommending it to anyone.

Great welcome at the door for last nights awards hosted hear. Then it went down hill, only information given was a drinks order for table. Then left to it to find where to put coats ect ourselves. Sat on a table in the marquee with a very bad draft blowing through which was not good for any of my guests and especially my elderly parents who had come to support me and my business . Food service was very slow and would of been acceptable had the dinner not been so disappointing (lamb very chewy and food cold) you also had to help yourself to tea and coffee. Had a long dress on and will just say that as the toilet floors were not very clean this was a real challenge. This was an awards night for wedding businesses, at a cost of over £80 per head, a really disappointing night and although i hate to give poor ratings I'm sorry Quendon hall i think improvements need to be made.

Parklands Quendon not impressed.

Room £90 a night... tatty showeroom with a shower head that didn't fit the holder so actually fell off onto my partners head whilst showering! Veiw of sewage tank and scruffy garden to cottages out of window.

At the wedding, wasn't given the bucks fizz that everyone shoukd be handed, had to ask if there was any left at the bar.

After dinner coffee was self service...they ran out of cups so my other half and many others didn't get coffee.The reason they ran out of cups.... there was at least 20 used ones left on the table in the room we were all sitting in, not one member of staff came in to clear them away or check every body had coffee if they wanted.

We had to be out of room at 9am!£90 for a basic room that you have to be up by 8 after a wedding party...

Very unprofessional and lacking in standard for the price people pay for their big day.

I certainly wouldn't recommend here even though the place is lovely, also the Bride and bridal parties entry through the naff noisey curtains was cringe worthy.

Looking at the gardens and grounds, I expected a lot from this hotel. Our room was £190 per night which is a high end rate. For this, I would expect a fantastic room and Quendon's rooms are far from this. Completely lack lustre. Tacky furnishings which don't fit in with the period of the house, creaky bed, uncomfortable mattress poor fixtures and fittings... I don't have anything to say which is positive about the room which is quite rare for me.

The final straw is the breakfast. Paying the price above, you would expect some choice and flexibility but it is checkout by 9am with breakfast at 9am to 9:30. I don't think I have ever stayed in a hotel where breakfast is only 30 minutes. There is a limited choice of cereals, our toast was burnt and the full English is the only hot option- you can't even choose how you would like your eggs.

The person who is in charge of the gardens needs a pay rise as this is the only redeeming feature and the person who is in charge of the rooms and structure of the day needs a serious talking to. Separately, the wifi code should be in the booklet in the room or handed on a piece of paper when you checkin. Basic things that a far cheaper hotel gets right. I would not stay again. Room 5 is a small twin, I would opt for another room.

The setting is absolutely amazing, ....... I recently attended a companies dinner dance which started off superbly.

This didn't last long, as we were guided to the banquet area in the marquee, we were hit by temperatures of, I guess somewhere around15 degrees centigrade.

It was beyond belief, and the temperature never changed all night.

Our starter arrived 15 minutes after everyone else's on the table, but was a nice hot bowl of soup.

The main meal was ok but the accompanying vegetables also very cold.

Hardly any gravy, when I asked for more actually received it some ten minutes later after I had finished.

The worst was yet to come.

This was having to be out of the room by 9am and as breakfast was some 25metres away across the car park just added to the frustration.

No choice of breakfast offered, full English or full English.

Make sure you read the small print, I didn't.

All in all a poor evening.