MSC, Sinfonia

I was absolutely appalled by the quality of food served to us at the restaurant on the Sinfonia, to add to this when complaining to management, they were just plain rude about it, furthermore the games and entertainment for my teenage kids was none existent, every time there was something on the schedule they went to join in only to have a be a no show by the Sinfonia staff?

Embarkation was tiresome and entertainment was a bit poor. The crew should not disturb guests or they should give us the "dont disturb signs" as twice they almost bugged into our cabin. Good experience though.

Loved it; crew were mostly happy and helpful, and there was a great party vibe on the ship. Excellent entertainment, good food, good night club.

This cruise had been re routed and the 2 African Ports of calll, Walvis Bay & Dakar were awful. The entertaiment in board was dire unless you were a lover of opera and/or classicL music or had the mentality of a 10 year old. The cabins were clean and well attended and the bar and restaurant staff were hellpful. The drink on board was reasonable but was blighted by the 15% service charge. A great bone of contention was the mandatory daily service charge of 6 Euros whch was optional at the time of booking. Many passengers refused to pay this charge. The embarkation process was dreadful and we were made to wait for over 2 hours in a tent with no water or toilet facilities. Not a good start. This was an 18 day Transatlantic Cruise with six full days in a row at sea and considering the lack of good entertainment it was too long.

The bar staff were rude and the language barrier too much to deal with. They never smiled, we had to repeat ourselves and they made us feel like we were just a hassle. We thoroughly enjoyed the boat ride to the island and back. The driver was a South African chap, great and up beat, told us we were special as we were on the blue boat. The theatre was overpacked and on two nights we could not find seats. Very expensive for what we got.

Our trip was the maiden voyage in South Africa and I am sorry to say that the embarcation process was very poor, laborious and badly organized. Staff unable to speak proper English and I can count the friendly ones on my one hand. Only a 3 day cruise, one WHOLE day was taken up just to get organized with cabin, credit cards etc. Complete chaos. No background music anywhere, no party atmosphere. Did not enjoy at all.

We just came back from MSC Sinfonia cruise-such the wrong holiday choice this company.no good service at all nowhere,just pay pay pay for everything.Not worth it even to try the food-bad,no taste,no presentation-awful! Rooms were not clean,bedlinen,throw were with holes(all of it),bathroom was never cleaned,when we arrived all week the floor stayed dirty with black hair,I needed to clean myself,bed broke in the first time when I sat on it.It took them 3 days to fix it.it is boring cruise,no fun at all, no music in restaurants,nowhere in the day time you can enjoy yourself!!! Nothing to buy in the gift shops-too expensive,no quality products. I feel really bad -we didn't believe experience from others!

Service was very good, very attentive. Entertainment was good. Wine steward very accommodating when I discovered that the wrong wine package was purchased before the cruise. Kept very clean. Hot food not served hot, captain very standoffish, the head of restaurant scolded staff in front of everyone. Not all features of the ship was in working order eg. climbing wall not in service. No movies available in theatre. I would still go on another cruise but try another cruise line

Returned from a cruise on MSC Sinfonia today. The ship was clean and well presented but the problem lay with the officers who were ignorant and not helpful at all. We encountered a problem in Monte Carlo where 800 assengers were stranded asshore due to winds picking up. We don't understand why the Captain didn't know this would happen. We were left asshore for hours not knowing what was going on and one tender spent over an hour trying to get back to the ship. On it's return 2 passengers required medical attention. It was left to the other passengers to call the medical services and give first aide. The MSC officers dissapeared and did not assist at all. There wasn't any leadership from the officers. A very poor show.

We are a family of 4, in an outside cabin on the 9.th level. We had a very good experience on out first cruise.

Well organized embankment procedures. Very service minded staff. Every important announcement in 5 languages, but only in public areas - no noise in the cabin. We have read other reviews stating problem with language, but we didn't encounter any at all. Everyone spoke English with no problems. Maybe it's a matter of attitude.

Super clean ship. The cabin was sized, so we had no problems staying 4 people, a lower double bed and 2 bunk beds - bathroom not big, but usable.

Waiters in the restaurant performed outstanding - we had a little girl with gluten allergy, and the maitr personally dealt with her special needs - no problem at all. Food was generally good - especially the entres, soups and pasta were above expectations.