Allianz Cornhill Car Insurance

After making a claim where the 3rd Party drove off after admiting fault in front of a witness i have had no feedback from these clowns apart from when i have called them. The reporting consisted of me briefly explaining an accident over the phone whereby the 3rd party backed into myself, clearly backed up by photographic and cctv evidance which they have not even asked to see. I originally paid the £150 excess with the understanding i would recieve this back from the 3rd partys insurance as their party did not respond to the letters sent out by them, after chasing the claim after 4 weeks of no correspondence (not even a letter). i was told they where still awaiting a response. Now in the 8th week i decided to call again to be told they would be attempting to get 1/2 the money back for my excess due to us both reversing (i had said i had put in gear to start a manouver but not actually moved - backed up by the accident damage surely picked up by the accident investigator who assessed the damage?). They have now updated my claim to 'try' and get all my excess paid, what if i had not called... would they have settled on 50/50. i am now really angry and no doubt will have to call them again to get an update. Really Poor customer service and feedback - if you have a claim with them i advise you keep in contact as they seem to fill in any gaps in their reporting without actually consulting you

Im not sure what my insurance premium is being spent on, because no one picks up the phone. So people surely can't place claims...

Took out car insurance april and was asked for proof of no claims discount after a few days.

This i provided by scanning my previous insurance companies form and e-mailing it to them. My policy was duly sent to me on line however, after a week, an underwriter mailed me asking for proof of residency, driving licence, evidence of how long i had been driving.

I thought this should be done on the initial application so i mailed backed to express my disgust and am preparing to cancel and use LV or another. Do not these companies talk to each other ??????

Allianz are a fantastic (if one does exist) car insurance company and I would have no problem recommending them to friends and family. Having taken comprehensive car insurance with them for the 1st time in 8 years of driving upon which I had my first accident (my fault) I found the claims process to be very quick (3 weeks to conclude in full) and with minimal fuss / hassle involved. I had selected no additional courtesy car on my policy so only had a C. Car for a total of 4 days once my vehicle had been written off (I wanted to clarify this as people have been stating this as a negative point against the company however the policy is very clear on this and so are the staff when you speak with them). It is simple - If you want to guarantee a Courtesy car then you should pay the additional fee (£30 approx) otherwise you get the maximum entitlement of 4 days only which was more than enough for me.

The claims process was easy to follow, took around a week to hear back from the claims handler who then came back with a write off confirmation and an offer of settlement against my car. The offer was quite low, but after a bit of market research I was able to negotiate this offer up by almost £1000 (this isn't unique to Allianz - unfortunately it is the way insurance company models work and how they increase the profit margins).

The settlement cheque arrived in 2 days and cleared into my account 4 days later - again a swift and easy process. Thoroughly recommend Allianz as an insurance company and the staff are very helpful and happy to help. I must admit this the the first and only insurance company I can and have reviewed to this standard as normally they are all pretty poor. I hope this review helps inform your choice a little better - however please remember that each and every situation will be unique.

DO NOT TAKE A POLICY WITH THESE. They have had my vehicle for 3 weeks. declared its a total loss so they must make a valuation, they took the courtesy vehicle back (which repairers provided) which was a fiat 500 when I have a Vauxhall astra and hire car and courtesy car is an ADDITIONAL price in the policy and your not covered if it been WRITTEN OFF. AVOID THIS INSURANCE COMPANY. Its two weeks before Christmas and im left without a CAR!!!

I am very happy with Allianz. They are my car insurance providers for the last 3 years and I'm not going to change them any time soon. Customer service is on really high level and I have never had any problems with them. Calls are handled with professionalism and great manners. Few months ago I had a crash on the motorway where guy drove off. Case is still ongoing but they provided and still providing me with support and updates. Thats not a company which is only sending letters to you they taking time to call you with an update. That made me feel safer as it was my first (and hopefully the last) time when I had to deal with claims department. They had no problems to take their time and explain me what is the next step and answer all my questions.

It is really easy to deal with them and I would love all different companies to take example from them!

They give you wrong advice, unhelpful staff, I've called them and they hang the phone up on you. I would strongly advice anyone to give them a miss.

I purchased car insurance through Allianz Cover insurance because they had a good deal. However, what they don't tell you is that they don't accept No Claims Discount proof from your previous policy if it is still running. Well, normally your Renewal Notice is sent out BEFORE your previous policy expires, isn't it? So they tell you your premium must be charged at 0 years no claims until your previous policy expires, then you can't pay for No Claims Protection. So, I had to cancel.

In short, you only get an NCD if your previous policy has already expired when you apply.

I have a claim ongoing, not my fault. I got acceptance of fault from the third party, NOT Allianz because they never actually do anything other than take your money. My premium doubled due to the ongoing claim but now that liability has been accepted do you think I can get my money out of them and my premium reduced? In the 1 year hat this has ben gong on I have received ONE phone call from Allianz. I will also add that they sent me a cheque for £100 by way of an "apology" for their poor service, and this was 6 months ago!

I will never use Allianz again and will be cancelling my policy ASAP.

Bought insurance customised to top settings, failed to cover me.

poor service. long wait times, teenager call centre , inconsiderate.

will not use them again.