Brentacre Specialist Car and Van Insurance - www.brentacre.co.uk

After renewal I did not receive any documentation for the second year running when I have rung to cancel after 5 days as I was not happy thay if they can not complete simple delivery of documentation i was not confident what they will be like as a company when it came to a real issue, I received bad attitude incorrect information and back to back lies. Got charged £100 administration fees for the displeasure of 5 days insurance, compaints team are just there to argue with you not to solve the issue. Would deffeintly recommend avoiding this company as there are much more competent campervan insurers

What a backward set of people, no online portal, awful customer service and the kicker, watch out for those multiple cancellation fees. STAY AWAY - you have been warned

This company is a bit of a Joke, I tried insuring my track car last year but the quote was high so ended up with Safely Insured broker and this year i thought give them a try again and they said the price i was trying to insure it at was to high even though they had got a full list of the modifications yet. What do you think im going to do insure a full spec FIA level race car at a road going car price. Jokers

DO NOT USE THIS COMPANY 

The initial service and setting up the policy was okay.

The problems came when I sold the vehicle and went on to cancel the policy after having it for just over a month.

When I asked how much I would be refunded, they went on to take 2 lots of administration fees totalling £90, then a further £75 for commission and then a further £88 for the use of the policy.

This has meant the 33 day policy has cost a staggering £253 of a total £695 insurance policy.

DO NOT USE!!!

When speaking to some of the employees they're very helpful and understanding. Though on a few occasions I have experienced terrible encounters with staff who are extremely defense to the point were I no longer wanted to talk to the employee and considered ending my insurance with them before the year end. It's unlikely I will renew with them after the first year.

Use Brentacre for the last 2 years and now put my other half into my policy can modify all my cars and vans I have and cheaper than any other company great service and friendly people on the phone always really great service

I have insured with this company for the last four years and never again. I called them to check the costs as it has increased despite my car being a year older (me being a year older!) and no claims, and was spoken to by a very rude man who was abrupt and unpleasant.

Clearly the increased costs are buying customer service training!

I have also been charged for what they class as modifications, when mainstream companies have told me are actually factory fitted extras (I tried a few to test the market). Poor - steer clear - always pleasant in the past but this has changed. Avoid. Dread to think how they would handle a claim!

Simple, Brentacre are familiar with and speak with confidence and knowledge about my modified van needs. They were also thorough and prompt with any query.

Maybe not the cheapest quote, but I am very happy to deal with a company that is familiar with and understand my Needs.

There is nothing that I feel lets Brentacre down.

Top Marks!

Just phoned to get an insurance quote from Brentacre, this company was extremely unhelpful and have no regard when it comes to providing insurance as to a free of charge USA cop for the day passenger experience for ailing children.

We asked to speak to a manager, Brentacre’s representative said ‘their manager was too busy’. An insurance company that don’s care about seriously and terminally ill children should not be in business; pls help us start a boycott Brentacre twitter and social media campaign.

Thank you so much to the person I dealt with from Brentacre Specialist Insurance, he took the time to take me through my quote in detail and wasn't rushed.

Very helpful and genuinely interested to help unlike a previous conversation I had with Adriaan Flux.

Thanks to him!