HSBC Car Insurance

I got the insurance when I bought my car and it was competitive at that time. It just renewed the first year without a notice. The next year it renewed and I missed the date. The insurance is now twice the price of other options and it's impossible to contact them to cancel it. They emailed me on a no reply email address and the number provided looped on hold for ten minutes before saying they can't assist at this time and to call back later. I wouldn't have agreed to direct debit if I knew how sneaky they are.

Two weeks ago I tried to tell them that I waS buying another car, a Toyota Yaris 2009 TR VVTi. They would not accept that the car existed.

I thought I had given them enough time, so called them today to say the change is happening Monday.

Despite advance warning the car still does not exist in their world and I have to wait for their "engineers" to get out of bed on Monday and maybe they will have it sorted in 2 days.

Guess what I will remember come renewal.

With their use of the HSBC brand I thought I could trust this insurer. I was ripped off from the start and had a terrible time getting them to accept the statement of my no claim bonus from Allianz, a reputable major insurer, and they inflated the premium price without good cause. I have just received their proposed renewal amount for '11-'12 of over 1,000 pound sent to me saying it would be charged automatically to my account if they didn't hear from me even though I had specified I did not want this to happen on my original proposal. This is a 25% increase on the previous year despite over 6 years no claims!!! I called them and they were unable to explain the huge increase or to tell me what value they had put on my car. I have now signed up with Sainsbury's Bank Car Insurance for just over 400 pounds with same policy contents. HSBC Car Insurers are bigger robbers than Ned Kelly and I wouldn't touch them with a barge pole!!!

We took out insurance with HSBC but had to switch vehicles mid-policy. They put the insurance up an enormous amount and because we would have been charged a cancellation fee of £700 we basially had no option but to put up with the massively increased premium until the end of the 12-month term. Yes, the car IS more expensive to ensure but the premium tripled to £2,800 - ridiculous!

Not only that but the customer service advisers on the phone were rude and unhelpful. The fact that two of the named drivers are journalists also increased the premium despite the fact that neither use the car for work.

All in all I was very unhappy.

worst ever car insurance company ever,NEVER WASTE YOUR MONEY OR TIME WITH HSBC,CUSTOMER SERVICE AWFULL,UNDERWRITERS EVEN WORSE,FULLY COMPREHENSIVE AND INTITLED CURTESY CAR THEY TOLD ME NOOOOOOOOOOO,A MONTH LATE THEY SAID THEY MADE A MISTAKE AND I SHOULD OF RECIVED 1,,HOURS ON THE PHONE WITH PROMISES OF RING BACKS BUT NONE, BT WAS WELL HAPPY WITH MY BILL THE LAST 2 MONTHS,MAYBE HSBC GOT A CONTRACT WITH THEM ,,NOT ENUF SPACE TO TELL EVERYTHING SO IN IN 3 WORDS DONT USE HSBC

i made a claim in march 2010 which was the other drivers fault and had a nightmare trying to get it resolved, mainly due to the COOPERATIVE delaying , stalling and being useless. Eventually i received a cheque in full after going through HSBC COMPLAINTS DEPARTMENT. I therefore it was all sorted and resolved and thought nothing untill renewing (with a different company) which doesnt insist you pay fees even though you have no car or charge £40 every time you change details. I now have been told that the other driver who was at fault, his ins company havent paid up and I have LOST 5 YEARS NO CLAIMS and have to declare myself as guilty to other companies as it is still on record as not resolved. DISGUSTING !!! my insurance has almost doulbled due to no fault of my own and many expensive calls min 20 mins wait to be answered.

I have been insured with HSBC for 2 years and have had to go to the ombudsmen to resolve one issue. I had to insure with them the second time around as due to their errors on my policy they gave the cheapest quote. The call centre staff ( majority of not all) have a condesending tone no matter how polite and nice I have been with them. They talk over you and then ask you to let them finish. I would give them no stars at all and would advise no matter how cheap steer well cleared as the information they have on their database as opposed to your policy could invalidate your policy. Worst company I have ever dealt with.

HSBC car insurance is really a nightmare. I just cancelled the contract. They charged me 195 pounds for the cancellation. I can't accept that they just changed my policy and increase the price without my agreement. Even the 195 pounds cancellation fee are defined by them without any discussion.

They are slow, do not support the customer and are not value for money. Avoid where possible. I made a claim in May 2008 and it still has not been resolved. Liability has been agreed with the other party's representative on a 100% basis and the underwriter will not clear my details so I do not have to pay insurance rates as though it is still outstanding so I am paying £1700 instead of the £600!!!

I verbally asked them not to renew a car Insurance policy. I stopped the direct debit. They took the renewal premium from my debit card (used for a deposit the previous year) without my permission. This took my account to overdrawn and incurred charges.They will only refund all my money when I have sent them proof the car is insured elsewhere, will make no comment on their action of taking funds without permission, and despite twice saying they probably would pay my bank charges, they have now said they will not.

I have wasted hours already trying to sort a refund .

They accept their records show that I telephoned to make a change to the policy and to stop renewal.