Insurance 4U Car Insurance

couldn't be more upset with this company!!!

appalling phone manner, don't even know how to deal with a complaint after I had queried mistakes on my policy! grrr so annoyed

I have never ever had any problems with this company. They have always been very helpful. I would recommend them. It is nice to be able to go into the branch instead of holding on the phone to a call center. If you don't need to go into the branch and wish to deal with them on the phone, you are never left holding like so many call centers !

I recently phoned the company to delay my payment because I would not have funds on that day. The rep I spoke to agreed to delay the payment for 4 days and nothing would be taken. He agreed 4 times in that call so I was sure. On the 21st they still took the payment, causing me £88 of charges from my bank. I phoned them and they agreed they had made the mistake, and they would refund my installment. This they did a day later, but it was too late to stop the charges. I phoned them and was told as soon as I sent them a letter from my bank confirming they were to blame they would refund the £88. When I phoned them to see that they had received the letter, I was told by the owner of the company that he was looking into it and would write to me within a week, even though they told me I would get it back.

After waiting for a week for the letter, he said he was not prepared to refund anything because they had acted accordingly by taking my payment, which I had signed for. I had to send more proof of the charges, and when I spoke to him a couple of days later he offered £30. I agree, I signed it, but they don't agree that they were going to not take any payment or that they said they would refund the cash!! I waited for 5 days for the owner of the company to get in contact after leaving a number of messages with various staff, only for him never to get in contact. When I had waited for the 5th day, I phoned him and he was only prepared to refund £30 because that's all they make on my policy. In the end I had enough of the waiting, the phone calls I had made to them, the bank charges (well over £30) and the time I spent getting the letter from my bank, as well as other things. So they will take £30 from my next installment.

If you do decide to go with Insurance 4U car insurance, make sure you read the small print.

After taking the car insurance with Insurance 4u, I was requested to send them the original no claims certificate from my original insurance company. I have since left Insurance 4u and I have requested an up-to-date certificate of my no claims. I have made several telephone calls to them to no avail, and as of this moment I have no proof of my no claims on my insurance company. In the long run, Insurance 4u have cost me more money and forced my premiums up from scratch. I would not recommend them to anyone.

I rang insurance 4u and got a car insurance quote for a ford fiseta ghia 1.4 3rd party fire and theft. I got a good price of 1095, until I got my cover note through which said I was insured on a 1.1 ford fiesta. I rang them to cancel my policy and they said I could but id lose my deposit of £600! I gave them the right details, and they told me my policy was now £1700! I have had several problems with them and each time i've rang them they have been very unhelpful.

I rang around for insurance for my XR2i because only being young the premium was expensive, after a while I came accross Insurance 4U who offered me 3rd party for £800, this was the cheapest I could find so I took the premium. Insurance 4U sent me cover notes for 8 months even though I had asked them for my policy on many occasions. After 8 months I went to trading standards and they helped me to track down that 'Insurance 4U' was a broker who had insured me with 'Norwich Union' but then cancelled my insurance 6 weeks later even though I had paid the full amount upfront. I finally got my money back but lost my no-claims. So in short, give these people a wide birth!!!