The Insurance Factory - www.insurancefactory.co.uk

The Insurance Factory - www.insurancefactory.co.uk

User reviews
1.3

Customer Service

1.5

Value For Money

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The Insurance Factory - www.insurancefactory.co.uk

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The Insurance Factory - www.insurancefactory.co.uk
1.23 134 user reviews
52%
43%
31%
24%
190%
1.3

Customer Service

1.5

Value For Money

User Reviews

dangunnery
1

Customer Service

1

Value For Money

Terrible Company

Literally the WORST company I’ve ever had to deal with. I will never use this company again. Changed policy and all it’s details including payments without notifying me. Ombudsman told me tat it was a serious legal issue if they have and I was entitled to complain, I’m just glad I’ve moved to another company. Very rude staff don’t know what they’re doing and managers who give attitude.

simon3030
1

Customer Service

1

Value For Money

Watchdog Should Investigate

Told me I had 14 days to cancel policy, after a problem I tried to cancel after 13 days but was told no refund! They wanted to keep my £126 I paid them as a cancellation fee.

1977MrT
5

Customer Service

4

Value For Money

Renewal Of Policy

I've been insured with insurance factory for years for both me and my wife, and always found them a pleasure to deal with (well at least comparing to previous insurers I've dealt with!) prices are good and very knowledgeable staff on hand - very happy to be insured with this company.

1
JW15

As previous Reviews were all so bad, staff were instructed to write and post very favourable reviews to get more stars. I know, as I was at the Staff meeting. All recent favourable Reviews are totally fake and are written by the Company themselves. It is also Company policy to use deception and lies to get what they want. This Company is a Disreputable Rogue Company that scam and steals from its own customers. Stear clear at all costs.

Guest

Dont ,,just Dont ,,all They Want Is Your Deposit A

Dont ,,just dont ,,all they want is your deposit and then deny they have received your no claims etc ,then threaten to cancel ,,just dont go anywere near them

1
Craigarthur

Hey m8 theyve done that with me paid them in full and screwed me over shocking company

Ziara
1

Customer Service

1

Value For Money

Not Very Helpful Charge A Lot For Cancellation I H

Not very helpful charge a lot for cancellation I have been charged disgusting this country with this kind of people no recommend at all avoid avoid

Bexewing
1

Customer Service

1

Value For Money

Cons

Took out policy last year for a car I was about to purchase but bought a different car on the day , they said it would be £300 extra but I refused as the online quote was cheaper for this car than the original car . Spoke to a supervisor who agreed to lower the cost was sent confirmation which I signed . Now nearly a year on they are saying that I owe £300 and that the supervisor sent wrong payment plan details .

I have made a complaint which I was supposed to get a call within 48 hours have heard nothing

Avoid at all cost !!!!!!!

Now saying I owe them money

Charlie12er5688
1

Customer Service

1

Value For Money

Avoid At All Costs

 Don't expect to ever speak to someone. They don't send you any renewal paperwork and just take the money and when you attempt to cancel they want almost your years premium to do so! Everyone you speak to gives different info all of which is incorrect! They threaten you with debt collectors when you question the huge 'admin fee' anyone who goes with this company is gonna be taken for a ride!

RustyScholtz
1

Customer Service

1

Value For Money

Poor Service And Zero Expertise

This company is only interested in sales and take deposits for porported insurance readily. When insurers need further information, they pass this on too late leaving you no time to respond. Your insurance is then cancelled and you lose your premium contribution to the extent of 20% + fees. Nobody answers the phone at customer services despite holding for 50 minutes at a time for days on end. I don't think anyone actually works there.

1
RustyScholtz

it gets worse. They now blame the Insurers for my demise !

Cars4u
1

Customer Service

1

Value For Money

Horrendous Service And Mis Management

DO NOT GO WITH THIS COMPANY

Have not sent any documents through after two weeks, my vehicles are not appearing on MID and therefore have no way of proving my insurance. Police have already issued a no insurance ticket to one of my employees that is on the policy.

To get through to someone, it takes over an hour and even then not great help.

Warning: Do not buy your policy through this broker.

1
RustyScholtz

This is typical and the same as my experience ! Stay away from these guys,its a warning.

Cocoroxy
3

Customer Service

1

Value For Money

Change Car

Don't go near this company wanted to swap my car insurance over to another car they wanted £278.55 wanted to then cancel insurance I would only get back £151 i paid £750 for the year last September 2016 it is April 3 2017 keep from the insurance factory

1
RustyScholtz

Same experience here. Within days I had a letter of cancelation timed to be one day more than the 14 days (see T & Conditions ) Losing my full premium contribution !

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Q&A

polyperkins

I am a retired male, never made a claim, ex dept of transport driving instructor. Is this a company that would take this into consideration?

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