Bradford And Bingley Home Insurance

Would never use again. Wouldn’t even use them if they quoted me 90% off my policy. Steer well clear.

They automatically renewed our policy, without consent, they had put the price up £200 over the course of 2 years, annoyed with myself for it cancelling sooner! no claims made either. I then get a letter 3 months later asking to phone them and was told we owed them 3 months worth of payments, as they couldn’t take payment from us! I asked why they were calling about this 3 months in and not contacting us straight away and was told accounts looking into what’s owed every 3 months! Asked to be put through to customer complain and the call handler hung up on me. What a joke of a company! Won’t be using again!

Lost my phone and despite assuring me my claim would be settled within a day or two, they have automatically passed my ‘case’ to a third party ‘fraud investigators’. Wish I had read these reviews. Having made 2 claims with AA in the past 15 years, both minor personnel belongings, always settled immediately. To automatically assume all claims are fraudulent tells me all I need to know.. Not a nice feeling when being suspected of dishonesty! Regardless of the outcome, I will not renew in February. Be aware.

Auto renewal of contents insurance and then charged £35 for cancellation as I had moved to Uni and taken insurance there. The premium had increased by 25% although I had not made a claim. Other companies give notice of renewal.

I don't even want to give 1 star. They don't deserve a single star. Absolutely horrendous company! Do not get insurance with this company. Atroutious customer service, liars, let downs and totally untrustworthy. Rang a week prior to my policy renewal to cancel the policy as I found a cheaper policy elsewhere. I spoke to 3 different staff members who assured me it was stopped, 7th November; my policy was renewed and they took £164 off me! I then spoke to a further 3 members of staff to be told I'd have to wait a week for my money even though it's their mistake. If you speak to SAV then ask for someone else, he promised to ring me back, email me and sort everything for Monday, HE HAS DONE NONE. I have now been told I won't get my money till wednesday. Customer service is awful. They took my money without authorisation and have made this process a nightmare and caused such inconvenience. The problem still isn't solved and I am still having to chase. DO NOT USE THIS COMPANY.

Stay away from this insurance company. been at least 3 years or so with Bradford And bingley with home contents cover but recently got a letter stating the details on there side was wrong or incorrect and stated they cannot renew the annual policy. So as you do I rang B&B and asked what was the matter with the details and got told it wasn't the details side of things? But infact I had made a recent 3rd claim last year in june for a broken tv that had fell of a Tv-bracket on the wall and that I had gone over my 2 claims allowed limit but I was not aware and no where does it state this in my policy documents they gave me or even mentioned by B&B OR LEGAL AND GENERAL. So I advised them that wasn't in my policy or infact told to me from day 1 of signing up to B&B'S insurance. And after spending 30 minutes trying to get to the bottom of it I Since rang the financial ombudsman and told them the side of things and was told that B&B is being unfair and wrongfully Cancelling my insurance As I have not breached the contract or done anything wrong Apart from Making a claim as that is what it is there for! Would not recommend and hope no 1 gets stuck in the same dilemma as I am in! Also high increase rates when renewed annually.

Beware of underhand auto renewal tactics. The staff are trained to be very ruthless with this. The premiums in the second year are vastly increased from the good value offered in the first year.

Auto renewal kicked in, including a £60 increase over the previous year. Of course there was no record accessible of this increase on my previous premium as all documents specifying this, typically available through their online portal, were now removed and I only found out by calling their service centre. On top of this, turns out that they had my postcode wrong (hence the lack of notice on the renewal, though of course they can email once they have already processed the auto renewal), and one can only guess about the underwriters decisions if a claim had ever been required with such an important detail incorrect! After some effort, managed to have waived the £25 cancellation fee, only 2 days after the auto renew, given the postcode error and lack of letter.

Highly cynical of the insurance industry at the best of times and B&B only added to this. It took me all of 10 minutes after cancelling to find an alternate provider at £100 less for significantly more cover!

Take home insurance out. Ohhhh come to claim for accidental damage to be told sorry there is only your TV covered. Excuse me Mr B and B I've got news for you my home contains more than a TV. This policy was missed to me absolutely disgusting service. Customer Services is pathetic. Can't register on Self Service site. Can't find out who the underwritten of my policy is. You have not heard the last from me. Going seeing a solicitor. Sick now off empty promises We will phone you back in twenty four hours well a week has passed several phone calls by me and still no nearer to settling my dispute. I suggest you search for another company to insure your contents with. Bradford and Bingley are total rip off merchants. They take your money and do not pay up or tell you sorry you are not covered.

They don't pay out when you cancel they charge you a fortune stay away