HomeServe Reviews - homeserve.com

Company of liar and Failure.

After 4th visit for the same job from 4 different engineer job is still not done and

Top management is useless

Ridiculous complaint handler and line manager. Both didn’t manage their staffs and put customer under mental stress.

Both of you fail to do your job so what to expect from your staff?

4th time engineer (4 different engineers)

came for the same job and couldn’t fix it. It’s still leaking. What a great team!!!

Unprofessional and never learn from mistake. Don’t have capacity to do job then why are they taking it on board???

Third attempt for the same job and still not able to finish . It shows how professional they are…

The agent who replied my Previous reviews fail to resolve issue even after sending email to their provided heretohelp email ID.

Manager and bosses of home serve: Don’t you have a family and little kids in your house?

Their staff  clearly told me manager ll call in 24 hours and line manager supposed to come on phone but she didn’t as she knew it’s her fault as a manager to resolve issue, allocating job. Means manager is absolutely not suitable. Unreliable company.

Engineer supposed to come 3rd time and don’t come and staff doesn’t know their job.

Biggest failure. Shame on you.

Can’t recommend

Keeps your excesses when no work done. Don't log complaints.

Going to ombudsman

I also took out drainage policy which was £6.00 for the first yea, got a a renewal notice for the 2nd year the charge from Homeserve £150.00 for a service I've never claimed on thats a 2500% increase, its criminal I will definately be cancelling before the renewal date

Genuine review and lost customer

I took the Plumbing and Drainage cover out with a discounted price for the first year, then for this second year the cost was £120pa with an excess of £30 for each time you make a claim. I'm not sure this is a good service as the last call out it was only a washer required, even though the pipes under the sink looked in poor condition, the plumber would only change the washer.

Today, I have a leak under the bath and it's quite a bit of water, the plumber has said that it's the sealant and they don't carry that out. So I have paid the £30 excess but no work has been carried out.

The reason why I am a bit suspicious is the plumber came into my flat with no tools. Maybe he is that clever to know that he wasn't going to need his tools!

won't fix leaking toilet due to apparently not installed properly.

I identified the leaking pipe under the kitchen floor by crawling in the subfloor space myself. I knew in order to change the pipe, it had to be accessed from both outside and under the floor. Their "engineer" turned up and said he would not access it from outside, they had nobody small enough to go in the subfloor space and the only way would be to rip kitchen tiles, underfloor heating etc to get to the pipe and then it would be my responsibility to replace them all- at least £6000-7000 of damage plus the inconvenience. I told him to go away.

Luckily found a competent local plumber who replaced the full length of the pipe and joints from both outside and the subfloor space as I had expected, all for £190!

Homeserve still had the cheek to charge me £30 for nothing, although I have requested a refund.

This is the third time I needed them for something and each time they have proven to be incompetent- I ended up fixing it myself or getting someone else to do it. I will not renew my contract.

They asked me to send them the plumber's invoice. After sending it to them they said they wanted full report from the plumber about what he did!!! As if the poor plumber has the time to write an essay.

HomeServe lives on the bureaucratic planet of nonsense.

DISGRACEFUL! Do not but any homeserve policy.

YOU HAVE BEEN WARNED!

Blocked drains twice, paid my excess twice.

Second time I was told there is pipe work issue and given a report as to what work needs completing.

Then told I need to locate the issue myself as it may not be on my property and I was told to call Severn Trent.

So visit number three,

Severn Trent turn up, and explain the issue is in a manhole on my property with faulty pipe work and Homeserve should have done this.

Visit number four

Homeserve send a different engineer out who located approximately site of issue but told me it’s my responsibility to get it dug up and exposed.

I spend time and money having my drive dug up, mess every where!

Vist 5

Same Engineer turns up looks at the manhole I’ve exposed, inside my own property 6 weeks on and just says, I’m not doing that, it’s a different department and left.

After three weeks and over five hours of phone calls.

I was hung up on three times by rude call handlers

Never called back on at least five occasions by mangers.

Told consistently for 5since February that if I can prove the pipe work is on my land and I expose it myself Homeserve will replace it,

After all this, five afternoons of work costing me £1250 in income, digging up my new drive at my own cost and expense including making a mess on my neighbours drive.

I am told that the regional manager for my area has now declined my job. We are horrified!

I have made a complaint, no response! I am sick of homeserve and have been misled to constantly the regional manager could not even be bothered to speak to me just told a manager to call me and decline the repair work, No explanation!

I have CCTV of everything that has happened and a written report stating what work needs doing!

I actually told Homserve that I would write this review on Trust pilot if I did not hear back from a manger to get my job finished, guess what no calls, not interested at all.

I am left with no option if this regional manager does not call me this week to get this job done, I will be contacting rip off Britain with my documentation, reports and CCTV.

I have asked for a freedom of request to be actioned by the regional manager for my telephone conversations and logs as I will be taking these to sham Britain too. So far Homeserve have failed to provide this as well!

A gas engineer came to our property do a boiler check. I wasn’t advised of any issues on the day but when he returned to the office he registered a faulty part on our boiler which in turn resulted in them writing to us to advise they wouldn’t insure the boiler without the part being replaced at a cost of £180. I made several calls to advise the engineer hadn’t found a problem on the day neither did he discuss anything with me. The engineer also couldn’t provide a copy of my signature on his report to prove this. I went around and around in circles for over a month, raised a complaint, and all homeserve customer service advised was that their engineers are qualified, he registered a fault and basically what he said goes. I was promised on so many occasions someone was looking into the issue and I would receive a call back but that never happened. They refused to send another engineer to provide a second opinion. Homeserve bought, supplied and fitted our boiler a few years back but again they weren’t interested, the engineers report was gospel. Not even their executive office was interested so after more than a month trying to resolve this issue I’ve cancelled our direct debit and am going back to British Gas that provide a similar cover but with much better customer service. Appalling service Homeserve, you deserve to lose customers with this level of service.

Most pathetic unprofessional company. They took money from us all year. When I lodged a complaint for a clogged sink drainage pipe, the plumber came used some wet vacuum, left within 5 min. Half heartedly completed the job, the pipe got more clogged after he went I have drainage water coming in my kitchen. When I lodged a complaint they said someone will call within 24 hrs. It's one & half day passed by no one called, water is leaking in my kitchen & they've booked a service for 3 days after (complained on friday guy will visit on Sunday). I've called them again for my complaint handling waited 7 min no one answered I ended the call. Called yesterday the customer services guy put me on hold!!!! We are Simply Ending the service after the job the plumber has messed up is done, most money grabbing & cheap service providers!!!!!! 0/10

I used Homeserve to inspect my Electric Recliner chair that had stopped working. A very nice nice engineer came and quickly diagnosed a faulty switch. He said an estimate to replace the switch would follow.

It did a few days later.

The letter stated:-

Thank you for choosing Homeserve Furniture Repairs Ltd to assist you with your furniture issues.

I have made enquiries to the manufacturer and new side switch fitted are available to purchase.

To supply and fit the parts, there will be an additional charge of £180+VAT.

Please note that parts may take several weeks to arrive once ordered.

Thinking that this seemed a little (!) high I researched and found and bought a new switch on Ebay for £15 including VAT and delivery. I fitted it myself in 15 minutes.

What a sham! £216 for a £15 switch! So, £201 for fitting? Yes I know this includes VAT!

Whilst I did pay £66 for the initial technicians visit, which I thought was a bit expensive at least he diagnosed the problem and was a very nice person. To pay such an exhorbitant amount for changing a switch is to my mind a big trick!

As a casual user I will not use them again.