Select and Protect Home Insurance Reviews - selectandprotect.co.uk

Used every excuse not to pay compensation for cancellation of flight even though the policy states they will pay short fall which was 100 percent as Aer Lingus wouldn’t pay because we booked through third party, they stated they only paid compensation to customers who paid for flights directly too them, I got I touch with the select and protect to claim but kept getting emails asking for details of cancellation I gave all the information I could only to be told sorry computer says NO, stitched up by all absolutely disgraceful by both parties, definitely wouldn’t use either of them again, soo many bad reviews on both companies, ADVICE DON’T USE

I booked a cruise around Asia starting at Jordan so took our cruise and worldwide cover, the cruise was cancelled to 2 weeks later still going to Asia but not Jordan, expected to pay more but they wanted £135 more for a 2 weeks holiday, their response was Jordan was in Europe so it was cheaper I asked them was India in Europe then the reply was if the underwriter said it is 

I wish I had looked at this site before taking out Travel Insurance with this company,Insure and Select. We are booked to go on a short 5night cruise at the end of this month, so we needed travel insurance. This came up on a Travel Insurance comparison site and the price was good. I am extremely doubtful that they would pay out if we had to cancel or had a claim while away. Their policy documents are extremely unclear as to what’s covered and what isn’t. I have tried to clarify this with them but didn’t get far. Now my husband has developed bronchitis so I had to contact them to add this to the policy. It only took me nearly all morning. Nobody answering the phone just music playing. Went to chat line on website to inform them. This was no good told to phone the number, no reply. Back to the chat line where I told them exactly what I thought and that they should phone me. They did eventually but I dread having to make a claim. Avoid at all costs!

Avoid. I have held buildings and contents insurance with them continuously for 21 years, it was set up with my mortgage. They have raised premium levels every year. I have never claimed for anything. I recently (feb 21) tried to make a small claim for water damage from old pipework that had leaked. A surveyor came out and declined (their own surveyor to protect their interest) Just what is home buildings and contents insurance for? S&P like taking your money every month though. Yes its one of those things that I should check and compare regularly - how many other people let this slide and do the same? I am starting their complaints procedure before going to the ombudsman with this. I like a previous commenter have found the same buildings and contents insurance on a comparison website for less than a third of the price..S & P advise me that I must keep up my premiums whilst the complaint procedure is dealt with. also worrying is if you search the company, it leads to believe that it is not trading which is quite alarming given that lots of people will be paying a monthly premium. If I could give zero stars for communication, customer service, value for money, I would. 

Very poor service and very MISLEADING.AVOID!!!

Year after year they increased my elderly mother’s premium until it rose to £800 even though she had never made a claim. When i queried it i was told she should have asked for a review and it was entirely her fault. I found the same cover from 10 other companies for £200

At first all seemed well. Select and protect were recommended by our mortgage broker as offering cheapest insurance. First year, all ok. Second year, what a disaster! We moved house twice and they didn’t cancel one of the addresses on their system so I was paying for 2 policies for 4 months. That was refunded after about 20 phone calls and numerous emails. Calls to 0345 numbers are a fortune from mobiles!!!! Due to a computer glitch at S&P, it then turned out that another policy was attached to my name, so again, I started paying for 2 policies. Now when renewing my insurance my policy has gone up £20 per month. Avoid this broker at all costs. No one calls you back. No one takes responsibility or ownership to resolve your problems. They are cheaper for a reason!!!!

My grandmother had her home insured with Select and Protect, and even though she never made a claim they put her premium up every year and quoted her £800 for this yea., When she queried it she was told it was HER fault for not asking for a review.

I went on the go compare site to find reasonable contents and buildings insurance when i chose select and protect SELECT AND PROTECT WASTE OF MY TIMEI got the policy there was no contents on it and the personal items were not covered when I asked them why they said I had not ticked the furnished box was your apartment furnished taking this into account the price had nearly doubled even though I only had half the insurance or less

they had no explanation why personal items were not covered maybe they hope some people don't check there policy it was easy to cancel even though they asked for another £100 which made it the most expensive on line it went from £117 to £450 after I cancelled it and received a confirmation by email I received about 4 emails congratulating me on taking out the policy ive still no idea wether they've cancelled it or not and ive got to go to the bank to cancel the payments it took about an hour and a half to do and then I wrote this report a lot of waste of time and money not a good experience at all very unprofessional

We were recommended select and protect from our mortgage broker and have been with this company for almost 3 years without making a claim. Our back door got damaged, meaning we were unable to secure our home. The Select and Protect website advised to contact the underwriter, Royal and Sun Alliance to make a claim. I telephoned Royal and Sun alliance, who advised me to call Select and Protect as it was a bank holiday. Select and Protect were closed as it was a bank holiday. Very frustration that you pay over a grand a year and can't even speak to someone when you need to discuss a claim. We will be changing insurer as soon as possible.