Fonesafe Mobile Phone Insurance

When I was sold the insurance through Bajaj finance ,I was not informed of the complications involved in filing a claim.

My phone was being used by my son in a different city when it was damaged.on informing the insurance company,I was told to get it repaired and file for a claim.

After repairing the phone when I called..I was given a list of documents to be submitted for claim.ironically one required document was picture of damaged phone..besides that there are so many doc's that no one has time in today's digital world to actually fill so many details...u don't even require so many details to claim a medical insurance...big disappointment fo going in for this insurance..also blame Bajaj finance for referring them

my phone was broken by me while i m driving active on 29/09/2018 at 11 am

when we go at agency they told us first go to the service station n take the estimate for Nokia phone .. at the service station they told us we have no part yet for your phone which damage they give us estimate and phone in week .. your executive told us when your phone damage you have to inform us at that day.. but we don't know the procedure what is this ... now i call on your toll free numbers i talk to three person.they all are doing his job i don't mind with them but i already paid 3500 rs.. what can i do for returning my money.. they all are told me we are not able to help you in this matter or do not provide you any mail for claim rejection ... do needful otherwise send me mail address of contact number of your authority..bogus response don't take insurance from this company .. after damaging they told customers bajaj is not our insurance partner HDFC is our insurance partner n they have right to reject your claim we are not able to do anything in this matter

I have a Moto z2 play phone whose screen has been broken few days ago. As my phone is ensured with fonesafe, I called at the toll free no. And they told me to submit the respective documents by email and also send copies of that by courier. These are the documents they told me to submit:

1) claim form

2) statement of incident

3) original mobile bill

4) repair bill original

5) service engineer report

6)photograph of damaged phone

7)Copy of a Valid Photo I.D.

8)Cancelled Cheque with customer name printed on same.

So, I submitted all the aforementioned documents and sent it to the cppindia address. I had also mailed these documents to cppindia.

Since my phone screen has been damaged, it costs me around 7,900₹ to change the display which I had given from my pocket. After few days I got a mail from cppindia wherein was written that the following documents are incomplete:

Damage Photo - IMEI NO NOT REFLECTING IN DAMAGE PHONE

Cancelled Cheque - NAME MISMATCH AFFIDAVIT REQ.

As suggested by them ,I had sent damage photo with IMEI reflecting and also sent name mismatch Affidavit.

Now, It has been 2 months since I claimed, but haven't got the money yet. I always called them and they say we will give you the update. 

Very bad experience with them... And not at all recomendable to any one. Rejected my claim by simple silly reasons. Please do not opt fonesafe..

The claim held on 6 of feb 2017 and the phone was delivered to the company on 13 feb 2017 as show in speedpost courier tracking system and company is saying then didnt got the delivery.. strange.. and on 22nd of march 2017 company says give us the tracking id .after giving that they started the process nearly after one n half month later and says ur damage is not more than 80% so we will not provide u full damage u can take ur phone back. .. plz dont do insurance from this fonesafe company ..they will only speaks very nicely but ur claim will never happens..such a bogus firm

 I have taken insurance for my IPhone. I have claimed this insurance for my iPhone before three months and spent my amount on credit, till now iam waiting for my money.

As you requested, I have submitted all required documents by both soft copy and hard copy as well.

You said by within 28 business days the money will be credited to my account till now no update from your team. Worst customer service I have never seen in my life.

Really we didn't except this response from you.please treat customers well.

Iam really doubtful that your team really monitor this mail id

This company Fonesafe DO NOT INSURE WITH THEM AT ALL - years ago they were rubbish and then they improved a bit now they have gone back to square one. IMCOMPETENT

I have put a claim in with them and the service is appalling and telling me and 2xmembers of my family that it is a new phone coming out, in actual it is not a new phone it is a refurbished phone that they send out-mine arrived with a freezing screen and not working properly. Still waiting for their packaging to arrive to me since they said they sent it out on 19th May special delivery so I can return faulty phone back to them. I do not believe they have sent this packaging out at all otherwise it would have arrived by now. 

Anyone else had problems with this horrible company and yes in the near future I will be sacking them. I am claiming from them loss of wages and compensation, but will I get it I don't think so. I will eventually be contacting the ombudsman

There are so many bad reviews for fonesafe here that I need to redress the balance by submitting my own experience. Having bought my HTC One in June 2012, it fell out of my pocket and drowned in Ryde Harbour on 16 Feb 2013. I reported to fonesafe and paid the £30 excess, received a return envelope within 3 days, and sent it back as instructed (cost £6 for special delivery). The replacement arrived on 27 Feb, so total time was 11 days. Popped into TMobile shop that day to get a replacement SIM, and all working perfectly. I can strongly recommend fonesafe!

There are so many bad reviews for fonesafe here that I need to redress the balance by submitting my own experience. Having bought my HTC One in June 2012, it fell out of my pocket and drowned in Ryde Harbour on 16 Feb 2013. I reported to fonesafe and paid the £30 excess, received a return envelope within 3 days, and sent it back as instructed (cost £6 for special delivery). The replacement arrived on 27 Feb, so total time was 11 days. Popped into TMobile shop that day to get a replacement SIM, and all working perfectly. I can strongly recommend fonesafe!

Pretty good, customer service was ok. From all the reviews i have seen about the company i did not expected that much