Switched On Insurance - www.switchedoninsurance.com

Tried to claim for cancelled flights outside my control and it too over a month for them to get back, to let me know that my Premium Travel insurance cancellation policy of up to 5k doesn't include cancelled flights, ridiculous!

My son had a medical emergency in June and we are still trying to get expenses covered, an absolute shambles, dreadful to deal with, unprofessional, unhelpful and generally making a difficult and stressful time 100% worse, the whole claim is being dealt with by CSA - Claims Settlement Agencies Limited who have the absolute worse reviews online, if I had known that by taking out a Switched on Insurance Policy - Backpackers Travel Insurance, that it would be handled by CSA I wouldn't have gone near them with a barge pole. This was not clear when checking the reviews on 'Money Saving Expert' I have no way of following up with Switched on Insurance, all contacts, telephone numbers and emails are directed to CSA, the online portal is a shambles, the 'complaints' email address does not exist and emails are not answered. I am now in contact with the Insurance Ombudsman

Zero stars - do not recommend

I took out holiday insurance and broke my arm while I was on my trip. It has now been 3 months since I have raised a claim and have only received a refernece number which took 4 weeks to be emailed to me. I have sent them several emails with no replies and phoned countless times only to be told no-one was available and offered a call back which obviously hasn't happened. All I am looking to do is claim the money back I have already paid out in medical bills however this joke of a company do not seem the slightest part interested in trying to help.

Please do not use this company!!!

I would rather break another bone than ever deal with them again.

They will do anything to NOT TO PAY the claim and dismiss.

If you’re strong and not willing to loose your money and ready to fight, then go and risk it with this…

My rucksack with laptop was stolen from my car when I went to shop for few minutes to buy flowers for my girlfriend. Black rucksack was in the back of the car with tinted windows, in space between driver seat and back passenger seat so wasn't visible. Car was locked - this was new rental car so it has Keyless entry systems using remote controller. The theft was recorder by witness, it was reported to police, police confirmed that the theft took place and they are investigating. Insurance company rejected the claim saying they policy wording say that "forced and violent entry into the vehicle is required". Police has confirmed that thieves can open cars with Keyless entry systems without damaging the car. I have Ultimate Insurance Cover for 2 business laptops for more then 5 years now so I have probably paid them more for having it insured over that period of time that the laptop was worth when brand new. All new cars has got remote controllers now to open the car!!! Thieves don't use screwdrivers, hammers or crow bars to break into vehicles any more!!!

I made a claim that my laptop was lost a few weeks ago which was in my backpack the whole time. I have informed them that I am half deaf and my back is numb and I don’t feel any sensation. I was at a park sat on a bench, there were people playing in the background, It could have been possible for someone to take out the laptop as I was always leaning forward. But they have rejected my claim on the basis that it’s impossible for a laptop just to disappear, I have clearly informed them of my disabilities.

They also said they might not be dealing with the policy holder has all my iCloud and email accounts are set up with my sons name that is apparently enough reason for them to say they are not dealing with the policy holder, I am not a technical person so he helped me set up the laptop. Perhaps they should have stated that you have to be able to set up a iCloud before taking out a policy.

My experience with this company has been nothing but awful, they will treat you very bad if you are making a high item claim. I have been paying this company £25 a month for 3 years and this is how you get treated.

Most the positive reviews here are all about how easy it is to set up with them, and Ofcurse it is they have no issue helping to set you up and take your money. But when it comes to dealing with your case they will make you go through hell.

I won’t stop here, I will reach out to all the local newspaper and share my story of this company as you can not take them to financial ombudsman since they are based in “Gibraltar”.

Horrible customer service.

I notice a lot of the positive reviews are from people that have never made a claim which makes sense as you'll have very little to do with Switched On/Taurus until you do.

I paid for the insurance with a £50 excess as I have an iPhone and the only damage I usually get is a screen crack. When I claimed on the insurance I was charged £100 instead.

This is because of a line in their terms and conditions that states that there is an early claim fee.

I didn't see this and it is the responsibility of an insurer to be clear and not hide things to try and catch you out.

Customer service were rude as they knew they had me in a difficult position as they were my insurer and I had a broken phone.

I feel really taken advantage of and I would advise going with a more reputable insurer!!!

Approved my claim and took my excess money, to then only 30 minutes later receive an email saying the management was now reviewing the claim (after they had already approved it and sent me the documentation of approval). Like most insurance; a complete racket and moving the goalposts to suit. Also the phones you have to return for your claim get used for other replacement phone claims once repaired. So they not only taking your money they are making money of your devices for other claims. Disgusting.

I have bought a travel insurance and they covered nothing and refused to refund my money and I'm taking them to court. i gave them one star because I can't give them zero

I give 1 star because I cant give ZERO.

They are refusing to pay my claim after a low life on a push bike has taken my Iphone off my hand in London, just because they dont want to pay, they will find anything not to pay you, no matter how much information you send them. I had 3 other friends who had past issues with holiday, etc with them and they all warned me, be careful they will make everything they can, not to pay you, I didn't want to believe it, but it happened.

I am have now raised a complaint with the Financial Ombudsman and if it doesn't get resolved I will take them to court, because I know I can win.

I've only just called them once, the rest of the communication was done via email. When I first called them I spoke to a guy on the 28th of July, he was the rudest and most unpleasant person you can talk to. AVOID, AVOID, AVOID even if it costs you a bit more somewhere else.