Carole Nash Motorcycle Insurance www.carolenash.com

Having used Carole Nash for bike insurance before I though I'd give them a whirl for car insurance. Wow what mistake. Sadly had an accident on an oil spill and received shocking customer service during the claim. Carole Nash aren't interested stating they are "just the broker" and happily blame the insurance company and the claims handler!!

I needed to speak to someone before renewing my car insurance. I held on for 1hr 20mins. I live texted on their website and was given an alternative number. That was no better. I'm wondering if they actually employ anyone at all to handle queries over the phone.I dare say any they do employ 'work' from home and can't be asked to pick up the phone.

Your level of service has dropped off a cliff. I have insured with you for years. I think this is because calls are outsourced.

I sent pictures of my classic for an updated agreed valuation back in April since which time I have singularly failed to extract from you/your sadly incompetent overseas staff a letter confirming the valuation is updated or otherwise. Truly remarkable. I have even raised a complaint - that will take 8 weeks to respond to. Now into end of June and no nearer resolving what should be a pretty straightforward question. Hopeless. Truly hopeless and I still don't know if my classic bike gets nicked or totalled, I will receive it's true worth.

Think I will look at Haggarty for renewal.

Stamp line says something about The Care It Deserves - couldn't be further from the truth imo

they tell you that they cannot insure you without adding the roadside assistance which my new insurers say is not legal.

they renewed my policy even after i explained about the modifications on the scooter and sent me the renewed insurance forms with incorrect insurance. after i had explained all this and cancelled with them.

bad company

£82 to change my address to move 15miles with no other changes to my policy. Our other insurers for our other vehicles only charged us £15 admin fee to do this!

Customer service shocking and completely shut me down and told me that we have moved to a higher risk area!! Funny how the other insurers didn’t think so! Tried to cancel and it costs me £80 to cancel! Funny that!

Lesson learnt, do not go with this insurer. Got forbid I ever have to make a claim with them, I dread to think why would happen.

Utterly useless.

For two days now have I been trying to get an MTA sorted on my policy, simply for a change of bikes.

Everytime having to go through all the details again and again and again, only for it to be referred and then to come back with an additional £1000 on a policy that is less than half that (with full NCB and 20+ years licence, no accidents or convictions).

Now having to cancel the policy and restart as the online portal will quote £580 - however, no one is answering the phones and the online chat just gets cutoff abrubtly as if the customer service reps aren't interested in solving thier problems - not even offering to take my phone number and call me back to get things resolved.

Absolutely awful customer service trying to get this sorted and because of that I cannot in an any way recommend Carole Nash any more - what would they be like if I had to make a claim?

They call themselves a Motorcycle specialist but they cannot quote on custom situations. Spoke to them for over 1.5 hours. Throughout the conversation they were all confident and saying that of course they could quote and insure me. In the end, they refereed it to their senior advisors and said none of their insurers would quote with pillion cover. This, even though I have 30 years riding with zero accidents. When asked if they actually speak to the underwriters they said yes at first then later admitted that they don't as they don't need to because they know all the parameters of the underwriters. This is NOT a specialist then.

I have had policies with Carole Nash for decades, but on finally selling my last motorcycle, I called them to do the right thing and advise them that I was cancelling the policy.

BIG MISTAKE

They charged me MORE to cancel it than I was owed!

Now I know insurance companies have a lot of shady stuff, exclusion clauses, additional charges etc. but this felt like grabbing a "final pound of flesh" as I went out the door.

I can't do much about it, other than warn others to 'think very carefully before cancelling a policy... it could... amazingly, cost you more than they owe you!"

ABSOLUTELY HOPELESS. THEY WILL HAPPILY TAKE YOUR MONEY ONLINE BUT WHEN YOU CANCEL THEY BECOME EVASIVE AND AWKWARD, YOU GET NOTHING BACK AND HAVE TO PAY £50 TO CANCEL. Also they hide through Brokers so you are not aware it is C Nash. I will avoid them forever. BEWARE

Been with them for a year. They send a letter to say policy up for renewal and if I do nothing it will be cancelled at no cost. So I do nothing in order for the policy to cease. Then I get a letter saying thanks for renewing we have taken £1100 from your bank. I immediately contacted to ask why they thought they could take my money with no authority, they said they never sent a letter saying it would be cancelled if I did nothing. They then checked system again and agreed that letter was sent. Now saying it will take five working days to return the £1100 they took from me. They wouldn’t agree to same day transfer, wouldn’t let me speak to manager, wouldn’t let me speak to finance dept. Said I could log a complaint but they would take 48hrs to respond to a complaint. How many complaints are they dealing with in order to need 48hrs to get back in touch. How in this day and age are they unable to do a same day transfer of funds that they took!!! No idea how to handle customer complaints (that were issues entirely of their own making) and absolutely no ethics or morals. DO NOT GO ANYWHERE NEAR THESE GUYS.