Devitt Insurance Services - devittinsurance.com

What a joke of a company. Make changes to your policy after the initial quote, take the agreed amount. Then immediately prior to the start date change the premium increased by circa 30%, due to them moving underwitters and using out of date information. They don't inform you until after the policy starts, demand more money then charge a fortune to cancel. Misleading communication and misrepresentation of the highest order, due diligence is a foreign concept to them. Staff are under trained and unwilling to help. Can not follow clear written instructions and do not action legitimate customer instructions. No customer service or customer care. If they can't do the easy bit right, I would not trust them if I ever had to claim.OneCall better level of cover and cheaper.

I opted out of the autorenew process but still had money taken from my card. I made several attempts to call over several days with no calls being answered. When I did get through, details were taken then placed on hold but caller never came back to the phone. I'm £155 out of pocket with nothing to show as I've taken insurance elsewhere. I cant believe companies can behave like this.

On the phone for 2 hrs yesterday, promised a call back (didn't happen)

Another 2 hrs on the phone today (told the same as yesterday)

This is the worst customer service I have ever been subjected to.

Another insurer for me then.

Made the mistake of doing insurance on line. went with Cheapest quote, Devitt. The day after the cooling down period they were asking questions about my no claims bonus. This was proved with documentation and they then stated I could not use it as it was already being used on different policy for my other bikes. This would cost extra to the original quote. So I cancelled and they charged me £58 for a weeks insurance.

If you cancel an insuranc eearly in good faith expect to pay heavy fees, unlike other providers I have had, reporting to trading standards

I would not recommend this company to anyone and I dread to think what would happen if I need to make a claim for injury

Customer services operator was rude when challenged that the fees charged were more than the cost of the outstanding amount

Used Devitt from the beginning after passing my Mod 2 back in 2013. it was a fair fully comprehensive price and reduced each year as my no claims increased each year. When I purchased a new bike it was a bit of a shock of the increase but thought ok it's a new model twice the price of my older so was happy with it. Until after 1 year instead of going down as I would have expected with 7 years NCB it shot up another £64 pounds, also about a month earlier I email all companies, Start Rescue, Woodford Motorcycles, Yamaha, and many others, no charges for address change apart from DVLA £55 to renew licence address. But Devitt charged £75 to change the address. I said " you want £75 to type in a different address?" they said yes because of taxes and blah blah blah. I said "cancel the insurance I'll go somewhere else. But a week later they took £614 from my bank. I was fuming and rang them immediately " what part of cancel the insurance don't you understand?" They paid that amount back and I got insured with Swinton Bike Insurance for £145 so I saved £469.

I have never had an accident in 43 years of driving, HGV, LGV, vans cars or motorbikes. If I am not a risk then I should get insurance £50 a year, no more. But although Devitt knows my history they are just interested and only forcing you to pay their charges.

Not recommended, stay away.

Policy renewal - all done by email/web so no real cost for them. Premium increased by 1.5% renewal fee increased by 66%.

£25 renewal fee on a £95 policy.

I’m an existing customer with devitt for several years & have had a good claim free history & I’m a sad 58 yrs old! My renewal came up & suprise suprise I get a letter saying they can’t get me cover so basically get lost! Following me wasting much time devitt basically confirm they were wrong & they quote me a whopping £700 when my last yrs of history has been £365-430, are they serious! apparently yes. So again I get on the web & see a nice quote from BMW motoraad for £379, lovelee jublee, then I see the contact number is devitt!!

So I ring em & ask why I can secure a quote £320 less then they can & they are a broker & by the way my cheaper quote is through them from another comparison site. The lovely lady said apparently they can’t cross sell or something that I didn’t understand. Anyway I’ve paid em & it’s sorted, how weird is that??!! Still don’t get it, but £320 in my bin is more then welcome. Oh Devitt sort yourself out & do your job, simples...........

To anyone who is a new rider or just at the beginning of their motorcycle career I would give a very strong warning....Don't insure yourself through this company of brokers. I purchased Class 1 Business insurance with Devitt in June 2018 on a 125cc motorcycle. I passed my MOD 1 & 2 in July but stayed on the 125 until I had decided which bike to upgrade to. Contacted Devitt on this week to change to a BMW G310R that I have purchased, just awaiting delivery. I was initially informed that I would not be able to be insured on this motorbike but they would look into it further. So I pay to have a factory Data TracKing GPS fitted and order Thatcham approved Mammoth Disk Lock and Mammoth heavy duty chain thinking that level of added security would help.....WRONG...not even when I arranged to park the bike in a storage garage locally (that holds thousands of pounds of company equipment) overnight. I was instead offered a new policy at a very very high market rate, almost double other quotes I've received. Oh and I would need to cancel my existing policy to be able to use my three years No Claims Bonus which would lead to cancellation charges.

So a day before I receive my beautiful new ride instead of a smile I have a pain in the neck. I would say be very wary of a company who claims to have been supporting bikers since 1936 but clearly is unable to help newbies....

Bought quote online, insurance started straight away.

Very cheap price which I am really happy about!