MCE Car & Motorcycle Insurance Reviews - mceinsurance.com

TimeI would like the complaint to be continued and i would like to appeal your decision.

The payment due date was the 26th Feb.

So in layman's terms i have until at least the close of office hours to pay the instalment.

Which i tried to do.

So the payment would not be missed.

Your terms say "the payment could be taken between 0600 and 0800 on the due day, but may on occasion be taken later that day"

Ok so what your saying is, its ok for MCE to take the payment at any time on the due date when it suits them.

But its not ok for the customer to pay at any time on the due date.

And every other company who i have had dealings with.

If the first payment is declined. They will then attempt to take the payment later on that day.

Due to the fact some people may not get paid until noon etc.

But MCE dont do that do they. You are happy to re apply for the payment on another day once the £30 admin charge has been applied.

So it proves you have the ability to re apply for the payment.

In my opinion the whole thing stinks. Its not about the £30 admin fee.

Its about the fact its designed to trick and catch out your customers.

My wages were in my bank at 0900 that day. I offered to pay the monthly instalment on the due day.

But MCE refused to accept the payment without adding the £30 admin fee.

I will make it my goal to leave as many reviews on as many review sites.

Highlighting this scheme MCE are running so that other potential customers are fully aware of this before they sign up with MCE

It just highlights the poor customer service and shows that MCE see customers as cash cows to try and screw as much money as they can out of.

At the end of the day the payment date was 26th Feb. I offered to pay the instalment on the 26th Feb.

MCE would not take the payment unless i paid the admin fee.

Your terms in basic English say it is ok for MCE to decide what time they take the payment, but the customer has no choice"

Like it or lump it the computer says NO as the old saying goes and screw the customer.

Iam just grateful and pray to God i never ever have the misfortune to have to make a claim on my insurance.

Because i didnt dot the (i)in my name, would probably invalidate the insurance.

Not only do they make life very difficult when your bike is stolen. They told the ombudsman that I did not have a problem reporting the theft to them as their phones were down due to a systems upgrade which they then passed on as informing all on the website. I had to prove that and luckily I had a copy of a conversation with their helpdesk that admitted there were problems. No claims could be made to them even though they continued to write new policies in this period.

All I can say is avoid these people at all costs.

People

I have put many honest negative reviews based on my experience with MCE on this site, they are being removed, as will yours and be replaced by a fake good review from MCE themselves.

Bottom line is dont use this company, they will get you on board, then they will take your money and fleece you good style.

You will not see any of your money back when things go wrong, and they will!! the first time you have to try and talk to their call centre staff.

Please be warned.

Go to another company, MCE are disgusting.

Just waited 40 mins on landline no to change my bike.......1000cc bike swap to a 750......£88 annual to £206 .......cb1000r 88. Honda 750 scooter.......good price initially to get you then wallop! Won't be renewing next year......

I had the misfortune of using MCE last year.... They always show up cheapest on price comparison websites but there is so much negative stuff online about them that that I'm amazed they are still allowed to trade.

I rang them asking about fees for change of address on my sons insurance (which i pay for) because he was thinking about living with his mother in the new year (this was Sept) MCE told me he would have to ring when he moved so i left it... A month later my son got a letter saying his insurance had been cancelled because he didn't tell them me had moved ( he hadn't) they refunded £190 out of £875 policy that had run for just 2 months claiming their T&C's say they can keep 80% of cancelled policies.

He explained he hadn't moved and asked the policy be reinstated... they said this was impossible and he would need to pay again for a new policy even though it was their fault.

We did get a full refund in the end after reporting to the ombudsman and making a fuss on social media but apparently they do this a lot as well as bait and switch where they'll contact you saying there is an error in the info provided and you have to pay X amount more making the policy more expensive than competitors who you didn't choose..

Another thing is texting/emailing you asking you to ring them, but it's a premium rate number and people have reported £50 bills for the call

MCE need shutting down

I was hit by an un-insured driver on my motorbike. They did £750 damage to my bike. The legal firm was able to get the full amount for me without me loosing my no claims bonus. Which I thought was pretty awesome. Many thanks.It took a year and a half but worth the wait.

Could not believe the that i made 2 short phone calls to MCE and £5 phone charge had gone in a few minutes. What rate do they charge?? Certainly will not be ringing them again! Only rang to confirm a quote i got on line with 200xs make sure all was ok. Got cut off so had to ring back to be told rate had gone up to 575xs Wasnt happy at all as price was still the same but xs dearer. 

I have been a customer of this company for several years, not had a problem - until I made a claim.

This year my policy cost tripled - because I work in 2 shops 3 miles apart I am required to have business cover for commuting for both my motorbikes.

So, I'm away at work. An old dear manages to reverse into my other bike - on a private car park outside my home. Knocks it over. Once insurance details are passed on, I contact MCE. Their IT crashes during the call. I'm promised a callback, doesn't happen. Contact them 3 times via their web mail service asking for the email address to send pics of the damage & other matters. No reply. In the meantime, the other parties company contact me asking if I want them to handle my claim. Am beginning to think this might be a better option - at least they could be bothered to get in touch with me!

Got a great quote online for bike insurance but there was a problem when I tried to purchase the policy

I phoned up and within minutes the lady I spoke to sorted it out and I was insured

Really good service

Thanks

Charlene Nash was friendly yet professional, helpful and knowledgeable. What more can a customer ask for?