Kwik Fit Pet Insurance - www.kwik-fitinsurance.co.uk

If I could have left a zero star rating I would.

What a load of sharks!!

My pet had an operation, which was to remove her dew claws, I say this so that you can see it is impossible to reacur because she no longer has them.

We have loved her many years which has involved her waist line increasing, so much so she has gone from a small breed to medium breed. Thats not a problem as she is still not over weight - in the words of the vet.

However, Kwikfit Pet insurance feel justified in incresing her premiums by over a whopping 100% the only difference to the policy is an increase in weight of 1.5kg.

This is not my only complaint, They received the claim over a month ago and still no contact from them. They only get in touch when they inform you you need to pay more.

Staff at customer services are quite obviously reading from the textbook, no one seem to comprehend what I was trying to say just kept repeating the same line.

Will I continue with the policy, well if I don't they will sting me for the rest of the premiums at the increased rate. So what choice do I have, over a barrell springs to mind.

Would I renew, not on your nelly.

Started the complaints procedure but don't hold up much hope, as they are no longer taking on new customers they have no need to watch there ways as poor feed back is not a problem for them.

In summing them up I would definately say they are not a company with any morals, would I use them for any other insurance, NO, would i reccommend them NO.

Shame on you Kwikfit, your should feel ashamed of yourselves

This system was easy to operate, never used this company before, hopefully any claims we make are of a similar fast and easy nature.

See above, monthly payment option was advertised but not available. Annoying!

been on compare the market and this policy is like for like with my current policy accept it £8 month cheaper

Having no insurance for my dog of 5 years, I was becoming concerned in case he ever incurred any problems and being on a pension it would be quite difficult to find a large sum of money for fees should a problem arise.

I went through Compare the Market, received all the options and decided on Kwikfit. There are cheaper monthly fee policies but for a little extra a month this policy seemed the best for me. It was easy to set up and the questions were clear to understand and answer with a yes or no alternative. I am very happy with the policy and it has given me complete peace of mind. Thank you Kwikfit!

I took out platinum pet insurance for my dog and 2 cats. I pay Kwik Fit nearly £130 per month for the privilege. I had my first small claim recently.

It has taken 4 months and the claim is still not assessed.

It has been impossible to speak with anyone with any authority about the claim. When I have managed to get through on the phone (usually after a 30 minute delay) all I am told is that there is a backlog.

My emails remain unanswered.

Avoid this company like the plague.

I have looked at almost all the pet insurances wanted the best policy for my new puppy and found Kwik fit didn't know they did Insurance so hers hoping I don't have to use it but it will give me piece of mind in case I do

After looking for weeks for a good rounded pet insurance I found it here. Most things are covered in a sensible and understandable way just what I was looking for. Very quick and easy to complete. The only down side was I would have liked the option as stated at the start of my enquiry to pay monthly. That option at completion was not available. Otherwise first class.

Good provider (KwikFit). All the details available on line ie Terms & Conditions, Policy Summary, Terms of Business etc. I liked the fact that I received a Life Time 12 month term policy rather than a Life Time monthly renewable Policy with all of it's pitfalls regarding claims and hikes in payments. Could be a little more clear for the average person reading the Terms and Conditions document in relation to the definitions of Unlimited (silver policy) & limit of £20,000 (gold policy) but otherwise, a clear document. Nice too to have the Terms of Business document.

Kwik-Fit Bronze Pet Insurance. The application process was fairly easy and not too long to go through. Policy options are easy to compare. Whole process was done in minutes!