Vetsure Pet Insurance - www.vetsure.com
Customer Service
Value For Money
Vetsure Pet Insurance - www.vetsure.com
User Reviews
Customer Service
Value For Money
I Had To Make A Claim For Some Treatment And Was U
I had to make a claim for some treatment and was unsure about whether or not this was covered. I called the helpline and the lady at the other end was fantastic - very kind, patient and knowledgeable. She emailed me straightaway with a form and completely put my mind at rest. The money was refunded to me within just a couple of days of me sending the completed form back. Superb service. It is so reassuring to know that when you call you get to speak to a human and also that you don't have to jump through hoops to get a payment.
Customer Service
Value For Money
Settled Claim Immediately
Had a very stressful time with my Great Dane with a foot infection which quickly spread and required a toe amputation.
He had numerous courses of antibiotics and many visits to the vets.
My claim was sent in and paid in full within a day.!
Not only very pleased but quite shocked at the speed of settlement.
Thank you Vetsure.
Customer Service
Value For Money
Excellent Service
Having had to make a claim in the past it was hassle free and an excellent service. I did not hesitate to go to Vetsure for a policy for my new cats
Customer Service
Value For Money
New Policy
Been with Vetsure for a while with 2 dogs now got a puppy insured too. Very happy with the service, staff very helpful if you have any queries so overall extremely pleased. would recommend to family and friends without any hesitation.I
Customer Service
Value For Money
Best Pet Plan
It was easy and fantastic to set up with no issues. With the little fluffy one being so adventures and a bit of a trouble maker it is nice to have a piece of mind if anything was to happen. It’s the best pet plan around.
Customer Service
Value For Money
Excellent Service
Vetsure are reliable easy to contact and overall very helpful, my 4 dogs have been in great hands. I would recommend their service to family and friends.
Customer Service
Value For Money
The Best
Vetsure are the best vets send claim electronically we are asked to confirm and then notified when vets are paid. Can recommend Vetsure to everyone
Customer Service
Value For Money
Excellent Service Again
Have two dogs insured with Vetsure, one of them has unfortunately had several surgeries. Vetsure have paid my vets promptly every time.
Am on a few breed specific Facebook pages as well, and looking at comments on those the premiums I pay are highly competitive!
100% highly recommended.
Customer Service
Value For Money
Thank You For Taking The Worry Out Of Owning Pets!
I cannot recommend or thank vetsure enough for the service they provide. They literally take away any worries having pets cause. If only they could magically remove any illnesses or accidents they would be the Mary Poppins of all insurers!
In 2022 one of my cats had multiple trips to the vets which ended up in 2 separate claims, the most recent was feline asthma. Knowing I only had to pay the vets the xs is so reassuring when the bills mount up.
Claims process is beyond easy.. the vet does it all, I receive an email with a link to check what the vet has put and electronically sign and the vet is paid within days of me signing.
Thank you again, you have a loyal customer for a long time.
Customer Service
Value For Money
Fast And Fuss Free
Even though it costs it’s worth the piece of mind. Always responsive and process claims really quickly. Ideal that where possible the vets can make the claim and when not possible the payment has been processed really quickly. Have recommended to friends.
Q&A
Does this insurance include all vets, or only ones in your group?
Not all vets are accredited and do direct claims with Vetsure - mine does and it’s great.
I believe you can still be insured with them, however the direct claims facility might not be honoured.
As my vet is accredited I only ever pay my excess and Vetsure deal directly with my vet.
If in doubt you could either visit their website or search Vetsure our network - postcode finder available or ring Vetsure direct.
Hope this helps
If you have to claim or your dog is diagnosed with a life time illness do the premiums go up extortionately or do they increase steadily? We were with Pet plan with our previous dogs and both were on tablets costing over £2000 per year for each of them but Pet plan only increased the premiums as before they were on the tablets about 15% increase per year which we manage.
My pet is not yet 2 years old so I am only into the second year of insurance with Vetsure. The premium did go up by about 34 percent. However, the diagnosis for lifetime illness/treatment happened in my pet's first year of life - so I don't know if that had any bearing, seeing as they had to pay out a lot right from the beginning.
Offsetting that is the fact that the initial premium was quite reasonable. Also positive is the fact that claims have been dealt with so efficiently and the service absolutely excellent.
One other thing is that I was able to claim travel recompense for taking my pet a long distance to specialist. Again, no problem.
Does the insurance cover public liability as well as vet care?
Hello,
You can add public liability to your policy (for Dogs only). This provides cover for damages and costs arising from ownership of your dog. Up to £2million per incident. If you have any further questions please give us a call or visit our website for further information.
The Vetsure Team
How much to insure a bearded dragon of 14 months?
Good morning,
Thank you for contacting us but I'm afraid we only insure Cats and Dogs under our insurance policies.
Kind regards
The Vetsure Team
I have a 12 week old GSP/Visla cross due for her second vaccination today. How much will it cost me to insure her on a lifetime policy?
Please contact us via the contact details on our website and we will be delighted to give you a quote.
Kind regards
The Vetsure team