VetsMediCover - www.vetsmedicover.co.uk

On a Sunday morning my dog had weird bumps around his face so we contacted an online vet through vetsnow. After online consultation the vet told us that the dog has hives (allergic reaction). Because the allergic reaction was starting around his face there was potential that it could spread to the neck and block his airways which could result in my dog's death. The vet recommended that we get to emergency room as soon as possible for adrenaline shot which we did (confident that our insurer would cover the cost of this emergency). It took VetsMediCover one month to respond to us to say that they will not cover emergency vet fees because the condition was not life threatening. It is very disappointing that the company can simply make things up even though we had a professional medic advising us the contrary. Would not recommend to use the company.

Customer since 2011. Never claimed, excess always £90, first premium £336. Premium 2016 (age of pet 5}: £478 and 10% of vet fees out of own pocket. Premium 2017 and 2018: £635 and 20% of vet fees out of own pocket. Premium 2019: £890 and 20% of vet fees out of own pocket. Better cover in all areas available from LV at £840. Same cover available from Vetsmedicover for new customer at £735. As demonstrated above, premium hikes only occur once you are effectively locked in due to pet's age. I will be contacting Vetsmedicover to complain, as the hikes are not justified based on our no claim history (and they would make me pay £90 plus 20%!).

Coming to the end of my 12 month lifetime policy my dog suddenly got ill... this went on for 2 weeks and in this time my insurance policy renewed as it had done for 6 + years. I have never had any real issue with them until now. Because my dog sadly passed away at the beginning of the renewal, if I want any of my claims paid for (from the 2 weeks before his death) then I have to pay the whole yearly insurance upfront. Apparently it’s in the terms and conditions. So what it sounds like is, your pet can sadly pass away but it will have to be at the end of the 12 month policy otherwise you’ll have to pay the rest of the premium upfront if you have any vet fees or cancel the policy and pay the vet fees yourself.

I cant help when my dog passes away and the trips to the vets prior to this. I think it’s absurd to ask me to pay the year up front, it is a RENEWAL, and it’s what I pay insurance for, to be covered if the unfortunate happens.

Recently had the need to speak to a vet at a weekend. Was delighted that the on call vet for Vets Medicover was available immediately and I was given complete reassurance about my Golden Retriever. Saved me immense worry and expense.

“I've been insuring Ben with them for 3 years. I always believe you find out how good the insurance company is when you claim and I can’t fault them. I've had to claim for two ulcers on his eyes, gum problems and on going arthritis. They even gave me a 5% discount at renewal and now my other dog is with them as well. Her previous ins wanted big premium and little cover.” q

My experience with this pet insurance has been excellent!

Stress free, fast and always helpful customer service! Reliable and affordable for everyone!

I would definitely recommend it to friends and family.

Saved me a lot of money and time!

Thank you for being so lovely!

I had some issues with previous pet insurance, however my experience with Vetsmedicover has been fantastic. I found them to be very transparent and honest, with a great service every step of the way. I would defiantly recommend them to any of my family and friends.

When your pet is over the age of 7 they keep hiking the insurance up to unaffordable prices so you cancel it. I regret deeply putting my pet with this company, he now will be uninsured as I cant afford the huge premium and due to his age cant go anywhere else. I have 3 cats with pet plan and one of which has had huge claims and the prices were not hiked up considerably. You pay more for petplan but they are very fair and the service is always fantastic. I wish I had never signed to vets medi cover. Also to add to this claims took over 4 weeks to pay out... shocking all round.

Our rottweiler was hitting the older dog mark and some pet insurance won't even consider an older pedigree dog or the prices are too high. After research and looking at reviews for vetsmedicover, we went with them.

Then we had bad luck with our otherwise healthy dog after only a few months insurance cover as unfortunately he went and did his cruciate ligament in.

We were concerned how this would go as we have never had to make a claim before, but it was very smooth and stress free.

We have peace of mind and when our dog's insurance cover comes up for renewal

next year, we will very likely go with vetsmedicover.

My experience with this pet insurance has been excellent, from customer care to claims handling. I would definitely recommend it to friends and family. They contribute towards dental treatment, which is inevitable at some time in our pet's life, they also help with existing conditions if not treated over the last 2 years, which is also something most insurances don't cover. I would always recommend to choose a lifetime cover for your own peaces of mind.