Lower Cost Complaints Ltd www.ppiclaimsteam.net

I used LCC because every time I thought about my lost pension I felt so upset I knew I would not be able to handle a claim myself. LCC told me it would take up to 18 months to complete but it was a very large claim and it took three years. This was not the fault of LCC but the Financial Ombudsman's Service, which had a backlog of claims to deal with. I am completely happy with the outcome, I was awarded the maximum amount available under the rules of the compensation scheme. Throughout the process, LCC were always available by phone or email, prompt, courteous and informed. I would recommend them.

I used this company several yrs ago to claim mis-sold ppi, I had 2 cases running simultaneously. The first lie was 16% no mention of plus vat but still, I paid the fees without question. The second lie was it would take up to 13 weeks, after 18 mths I was still waiting to be paid, finally getting payment after many many calls to the ombudsman myself. The third lie was they couldn't find my fee payment after NINE mths, well I couldn't prove I had paid because I hadn't kept the receipt if they had phoned a few mths earlier I would've had it.... So ! still accepting this, we came to an agreement for me to pay half the fees and this morning I have been telephoned by a bailiff company to pay the remainder.... I am fuming....

“We would like to thank you for not only your professionalism, but also your perseverance in this matter. Having our complaint at first being rejected by the Ombudsman we feel that at that point we would have probably given up the fight. But taking your advice & with your help in making a successful appeal we are more than pleased with the outcome”.Mr & Mrs Hickin, Coventry.

Lower Cost Complaints Ltd offer a swift and efficient endowment mortgage compensation service with friendly staff, excellent email response times and clear explanations of complex matters.

Highly recommended.

Lower Cost Complaints work entirely through email and post, though they do have a phone number. However, this email system worked well. Responses were quick, and it felt as comfortable as talking on the phone, and it was less frustrating than some attempts to get through on the phone can be these days. I had first taken out my endowment mortgage in 1988 through an estate agent which had been taken over. I kept the same policy, but changed mortgage in 1994. These complications were defeating me, though I had made an attempt to gain compensation myself. My view is that even though I will still have a significant shortfall, at least I've got £5,000 more than the zero pounds I was getting with my own efforts.

I have a shortfall on my endowment and did not know what to do, so I searched the web and found lots of companies offering to help with the complaint. Many were charging the outrageous fee of 20-25% plus VAT. However, a bit lower on the list were Lower Cost Complaints, who had much lower fees than the other firms.

I was suspicious and thought they would be no good, otherwise why were their fees so low?

Their service was very efficient with regular updates on progress. It only took 4 weeks for the investigation to finish, and I received a cheque direct from the policy provider within 6 weeks for £11,692, and I was only charged a fee of 9%, as they have a graded scale of commission (which I thought was very fair). By using them and not other firms charging 20-25% I saved thousands!

I have referred a friend of mine who has also received several thousand pounds, which he did not expect.