Countrywide Surveyors

Last Friday 4th October 2024 surveyor lady come to inspect my apartment on the 9th floor in Croydon.She refused to take a lift , as I met her downstairs in the reception area. She stated that she has got asthma. She wanted to take a photos of my kitchen and bathroom. She said , she is forced to go by the stairs to obtain those pictures. I went up by the lifts and met her outside of my apartment, as currently I am renting out. I was wondering, how on earth the Countrywide company has sent out the surveyor to a high rise building who is not using a lift.

Anyway, she entered the apartment looking extremely tired, and not in a good mood. She took a pictures and said , that the apartment looks very nice, then later sent the report, that the bank didn’t give me mortgage. She stated, that for the past many years nobody bought any apartment in this building so in the future bank will have a problem and also that the block of flats are made of concrete blocks. I was absolutely shocked, because the apartments are lovely, spacious, with an incredible view and once people buy it they don’t sell it. They keep it . The block has got 64 apartments and 20 of them belong to one owner. I also found out that in 2019 one of the apartments has been sold . I do not recommend this company to anyone.

Surveyed my house for the the buyers lender, asked the guy at the end if all was okay...yes all fine.

Get a call a few days later from my estate agents saying the survey had come back showing 99& damp issues in my house, literally meaning water would of been running down my walls, all the walls in the house were plastered in last 3yrs.

Got a builder to come over who has done work on the property and tested every wall in the house, apart from 2 wall all were between 3%-9% with the other 2 at 25% & 27%.

Obvs don't know what there doing

Countrywide surveyors condemned my early 1900 home to the point my buyer pulled out. Not impressed very unprofessional

Ridiculous valuation was was inconsistent with a recent RICS survey conducted for help to buy purposes, inconsistent with 3 x quotes from real estate agents and inconsistent with recent property sales in the same building.

I got a quote for a level 3 survey, after being contacted many times by phone and email by them, I emailed the agent back when I was ready to book, she phoned me off the back of the email(so had all my information in front of her!!), when booking she mixed up my information with someone else and all the information was wrong and she was claiming someone else had emailed me a quote for level 3 as it was not here so I read the email out she had sent me to her, and even though we went through it all on the phone she didn't bother to change anything meaning the receipt with my bank details was sent to someone else, I didn't get confirmation and had to chase. They then forwarded the email sent to the wrong person to me meaning I got someone else's contact details and address!

I called up to get everything correct again. The survey was then carried out and sent to me with someone else's name on, there was just no words!!!

The survey then had to be checked and done again.

Whilst the complaint was open I was contacted by someone to book my survey in!!!

The incompetence of the staff member that booked it in, the GDPR breech and being contacted again was all raised in a complaint and their response was a pathetic apology stating she mixed my case up with someone else with no reason to why she failed to updated the information on 3 occasions I spoke with her and gave me £50, absolute joke!

If a zero star was available i would have picked that. Absolutely appauling company - untrue or just blatantly thick. Couldnt even distinguish the difference between a gas and electric fire or a resin or tarmac drive. Laughable! May aswell not have a Complaints procedure they just fob you off. Lost me the sale on my house due to inaccurate representation of my house. AVOID!

Worst customer service I have ever experienced. Just wanted to sell extra products and didn’t want care about anything else. Very unhelpful. Would not recommend and would never use again.

Countrywide did a Level 2 Survey on our property and missed two major defects which cost us £17,000 to rectify.

Their internal complaints procedure gets you absolutely nowhere and ultimately ends up with you going to the CEDR.

I thought the independent CEDR might be a bit more sensible but how wrong was I - according to them in order for us to prove our case we needed our own photographs of the property on the day it was inspected showing the exact issues we have raised, an impossible thing for us to provide.

Do yourself a favour and go round with them so you can take your own photographs because when things go wrong, which they will, it may be the only thing that saves you.

Having to escalate a complaint about CW surveyors, who dont even bother to follow their own internal complaints procedure and do not bother to enter dialogue with paying customers. Gave inconsistent and misleading information over a 3 month period, they do not communicate and do not offer any customer service to support a homeowner. Take an arrogant approach and, once they have your money, appear not to care. Allowed a simple customer service question to become a major delay.

I had three estate agents value our property before settling in the middle. We got an offer for the asking price, at 124,500 - barely anything for a decent first time buyer property these days. The buyers valuation survey came back at 115,000 - this is what we paid for it in 2007!!! While prices have increased, it is not realistic that the property hasn't increased in value in 15 years. It's in good condition, no issues raised on the buyers full survey. I'm trying to escape an abusive ex, which this down valuation has trapped me, having been trying to escape as a northern rock mortgage prisoner for the last 14 years. It's been my first chance of escape. This valuation doesn't even cover my selling fees alongside the mortgage, as we were trapped on interest only all this time. Seriously, this is ruining lives behind the scenes.