Yorkshire Bank

Applied for a government bounce back loan and other banks have processed the application on the same day. Yorkshire have had the application for 4 days and I can't speak to anyone as they are only dealing with email enquiries. They aren't responding to emails or giving information over the phone. Very poor service in a time of crisis for your small business customers. My friend who Banks with Nat West got their loan accepted in 2 hours and money into their account within 48. Yorkshire Bank is not an agile bank that can support its customers.

Switched Business bank from RBS and they failed to provide a Debit card or any access to the account even though all forms had been provided.

After another hour on the phone due to log in details eventually supplied, not working I managed to log in.

Then after being locked out of my account I needed to make a few payments , but no chance there ! Technical issue log in and out (Tried it still no use)

I wish I had never made the move.

Unfortunately had to ring this 'toy town' bank to get my online password reset, had to wait 20 mins before they answered then eventually got through to correct department. The guy sounded like he was about to die anytime soon, obviously hated his job and alongside that had an attitude issue. He was sooooo unhelpful and in the end and it resulted in me closing the call. Couldn't face ringing them again, certainly not yet, until I really have too. So will have to use other banks in the mean time.

We all know banks can be a problem and their practices and attitudes are questionable at the best of times but I have to say Yorkshire Bank have the worst system I have ever encountered.

Their telephone customer relations are a pantomime and I would warn people against buying tickets for it.

I had previously gone through their security checks on the phone to resolve an earlier problem successfully transferring a total of £1000 to another bank with the help of a call handler.

At this point all was well and I considered it to be the end of the matter....but oh no. Minutes later I received a telephone message asking me to contact their fraud department. I'm not sure what sort of training they are given but it is woefully inadequate and seems to turn them into robotic characters devoid of initiative or ability to think for themselves.

It's a very sad reflection of what used to be a good bank with competent staff.

Anyway, what should have been a resolved situation with a satisfied long term and loyal customer ended with a so called manager, insisting I call into a branch (20 miles away and highly inconvenient) to offer id in order to unblock an account that was entirely needlessly frozen.

Concluding advice: Take your business to any other bank!

Yorkshire bank seems to be losing all their old customer base - I have been a customer for 50+ years in fact I started in the bank at school. I am finding it increasingly impossible to spend my own money from being questioned to what I am spending my money on, to being forced into buying a smartphone and having to download an app

The bank no longer cares about its customers and i think it is time I moved to a more customer-friendly bank

went back to Yorkshire bank BIG MISTAKE. couldn't get on online banking and after literally a day and a half of making phone calls I was, in the end, told it was my browser then my computer.

Why then after 4 one-off access coded did it let me access my account then instantly log me off and lock me out.

It cant be my browser or computer as my partner who lives at a different address 4 miles away is having the same problem.

one advisor said we can only use google we tried that but no, still couldn't access our accounts yet my partner has used Yorkshire bank on Firefox for years. Google is a no we hate google as they track every move you make along with storing all your information.

A day and a half on the phone to get nowhere. If this is future banking then god help us. Most of the telephone staff are unhelpful, rude and blame the customer.

I'm very impressed with Yorkshire Bank security. They spotted and alerted me to a fraudulant debit card transaction almost as soon as it happened - and I wasn't out of pocket. Also, on one occasion, when I was paying over a large amount of money, they contacted me to make sure it was legit.

Everything else runs perfectly - ie online etc - and their Customer Service has been good - so 5 stars from me

Ive had accounts with Yorkshire for more than 65 years . They are so bad now I cant even log on to my own account. I think its time to close my account.

Just had lengthy phone call with bank and once again true to form they don't care about their customers. Can't wait to switch to a more friendly caring bank. Been with them for 46 years. They've made some pretty terrible mistakes and we have given them another chance but enough is enough.

Been with Yorkshire a while now OK till you want something. They charged me double that of other banks for what I wanted and I told them it was urgent. They said it would be really fast then told me up to 40 days. my other bank sent it in 10 days for half the price.

Staff are always unfriendly no matter what branch I go in that's when you can find a branch as there are hardly any around the country.

I told my branch the items I had asked for had not arrived and the manager came to me spluttering food all over me with the attitude I don't care. Be assured Yorkshire. I will be leaving you.