Barclays Offshore Premier Banking

out of the blue I am advised that I must keep GBP100 000.00 in my account earning no interest or pay GBP 40 per month.

Heartless sharks stay away from them

After submitting all the necessary documentation required to open an International Account, and having spent almost one hundred pounds to get said documentation certified by a solicitor and DHL'd to the UK, I am still waiting over six weeks later for the account to be opened.

Not being one for continuous e-mail Ping-Pong and endless time spent on hold on the phone, I have now given up on this useless shower of incompetents and have decided to deposit my funds elsewhere.

DO NOT waste your time with this outfit.

My husband and I are international wealth clients. We requested new pins for our debit card at least 3 times before they were delivered to our overseas address. The first day we arrive in London, my husband tried his debit card at a Barclays branch with the new pin and the card was immediately retained. Beacause it was a Sunday and the branch was closed, we waited until the next day to go to the same branch to retrieve the card only to learn that it has been destroyed. We asked for a replacement card only to be told that it will be sent to our overseas address. How frustrating! You can't access YOUR MONEY when you need it! It's only after we insisted that we need to get a replacement card in the UK that we were told that this service is possible at the Picadiily branch because their own printing machine is out of service. We went straightaway to Picadilly branch and waited for 2 Hours before seeing a customer officer. By that time we were so fed up with the whole procedure that we took the decision to move all our money to another bank. We have been faithful Barclays customers for over 25 years but recently service at this bank has been going down the drain. Absolutely appalling attitude!

I am an expat and was looking to return to the UK, so having been a customer of Barclays for around 20 years with a large sum of cash in my accounts, a mortgage held with them for 9 years and never missed a payment, I thought I'll contact Barclays International to apply for a mortgage. Initial conversations with the customer relations manager were promising so we went ahead and put an offer in for a new build. We then spoke to their mortgage adviser over the phone and it started going down hill from there. The adviser sounded he was in a rush and wanted to end the conversation, what was worst is as soon as we told him it was a new build and the house wouldn't be ready for another 6 months he wasn't interested. When the conversation finished we were left confused as to what happens next. The following day we sent an email to the customer relations manager asking her to call back. She didn't call back so we called her but she was busy so we left a message. Its now been over 2 weeks and we still have not had the call back so I guess thats the end of that relationship! We are now left with a situation where we have put an offer in for a house but cannot secure a mortgage due to the poor service they have provided us. I find this treatment totally unacceptable and will now look into moving all my business with Barclays to another bank. Thanks for wasting my time Barclays!

I have had a number of interactions with the bank. The staff are polite however you never get the same answer from two different people. Every piece of correspondence that I have had from them has contained an error. Having been through the formal complaints procedure, the response was simply "we didn't intend for this to happen"! Not even a suggestion that they might investigate putting it right for other customers. I would steer clear of this lot. They are the worst (by a long way) bank that I have ever dealt with.

This group is a train wreck. You can get better customer service from a free online account. They can't even update an address. I'm finding a new bank.

They have randomly cancelled my Debit card while I am abroad with no warning. More than three weeks and they cannot get a replacement card from the UK to Switzerland.

As a result, I have no access to the substantial cash sums in my current account. They have no expedited service to send a replacement cards and have been completely incompetent. Their answers always involve having a third party western union me money and me borrowing money from friends. Are they crazy. I want access to MY money in MY account.

The people in the call centre range from nice and helpful to clueless. At any rate they all seem to be helpless to do anything. Jesus, if you are systematically cancelling everyone's card for a 'platform upgrade'; wouldn't you be prepared/ have team allocated to get people in your INTERNATIONAL clientele cards while they are abroad? Ever heard of federal express?

One of the worst banks I've ever had the misfortune of doing business with. A slew of stupid errors on their part. They lost all my documents when I was trying to sign up, including passport copies etc etc, had to do it all again. I haven't received a statement in months, although when I ring up they tell me they are sending them out. Everything they do is overpriced. They randomly cancel my atm card, for who knows why despite it being an "international current account", which as far as I can se just means they can charge more money.

In short, avoid this car crash of a bank.

also the one star here is a misnomer, it won't allow me to enter zero stars

I have been with Barclays Wealth offshore for a number of year, my RM is very attentive & I have not had any cause for complaint. Especially during the rough period with low rates, he was able to suggest a number of high yeilding bonds. all togeather a great service, I would recomend it.

I've held an an account with Barclays Offshore Premier Banking for many years now. I was initially satisfied with their service but over the past few years it really has slipped. Firstly I suddenly discovered I was getting charged 10pound monthly for just holding an account. They had changed the account details without informing me. In spotting that I also discovered my name was spelled incorrectly, so I politely asked for it to be corrected. They responded by requesting I fill in a new customer information form....which required me to get things witnessed etc which ended up costing me a lot of money and time. That was two years ago and my name was still not spelled correctly. I brought the subject up with them again, while discussing why the interest rates have dropped. They require me to do the whole application again! Basically I'm here seeking a new bank. Oh, and their phone service is appalling. Waited for more than 30 minutes then couldn't understand the guy I was speaking to as his 'non-English' accent was just so heavy.