East Midlands Superbikes Ltd - www.eastmidlandsuperbikes.co.uk

Great bike shop, my initial contact was by phone. The salesman answered all my queries and rang me back as he said he would.

The next on arriving at the shop, I was greeted by name and shown the bike. It was exactly as described and well presented.

The whole shop was clean and tidy and all the bikes on show were clean and obviously well cared for.

The staff were friendly and polite, and clearly knew what they were talking about. It was a pleasure to purchase from this shop and I highly recommend it. This place will definitely be my first port of call when looking for a bike in future.

Thank you EMS for the smooth purchase of an immaculate bike.

I bought a bike online and travelled to Derby from Surrey to pick it up. The bike was exactly as described and waiting for me to ride away. The guys were a pleasure to deal with. Thank you guys. The bike is exactly as described (included a few very minor defects) and I am a very happy customer. Do not believe the 1 star ratings - it’s nonsense. Highly recommended dealer

I purchased my CBR1000 RR from the guys at EMS and I must say that my experience throughout the whole process was brilliant.

The guys there are very helpful and extremely diligent in the customer experience and the quality of their bikes. I predominantly dealt with the agent who I asked many questions regarding the bike due to the bike being a distant purchase (Live in Bromley, Kent - Dealer is in Derby) and my overall lack of knowledge.

I had a part exchange which they took into consideration based on on mutual trust.

He was very helpful from the very first inquiry right through to the collection.

They accommodated access for Datatool to install alarm and tracker which I had organised so that this could all ready prior to collection.

Bike is immaculate and was serviced and MOT'd prior to collection, beyond this the bike had front fork seals replaced and also new front disks as they felt that these would be needed in the near future.

This was unexpected but equally pleasing that they weren't prepared to let it leave until they were completely happy.

Great experience would definately buy from them again. "If the wife lets me get another bike"

A positive experience. I identified a bike and arranged a visit to see the bike. Bike was well presented, all the important documents were comprehensive and available to review. Service/PDI carried out as promised and bike looked great. The shop team answered all my questions, were attentive, polite and spoke my language. All round good experience, thank you 

Travelled over from Northern Ireland after noticing a trade sale of a ZZR1400 2007.As per trade sales no warranty implied so a bit of a risk but one I chose to take.Deposit taken and approx 1 month later I arrived..The bike is of an age which doesn’t suit the stock of EMS.The bike was ready outside the store.Paperwork all correct and the bike itself was stunning with just a few rusty bolts here and there.From EMS went down the road for its MOT which passed with an advisory a part that that has now been ordered.Really pleased with my purchase it’s a gorgeous 15 year old brute of a bike.Thank you..

Brought a brand new bike from here which didn't start on picking up. Wouldn't refund. Had to wait a week. Then ongoing faults with the bike. Wish I'd gone to court like the others have in the past. Refused to do the warrenty, had no trust in them doing anything more to the bike anyway. Totally abrupt with customers when they get their money. Just ring them. You will see how they are, I reported them to trading standards. Just look how they respond to customer reviews. Always accusing the customer. I've kept all their emails and there shocking.

Top staff was made to feel very welcome purchased a triumph well pleased with the bike and the after care would highly recommend

Came in for help with a problem with my bike and the member of staff was more then equipped with knowledge to help! Was very enthusiastic and had no problem at all resolving my issue! If you have any bike needs or general issues highly recommend coming to these boys! Was tempted to get a new bike myself! Will defo be coming back for my next bike! Thanks!

Arrogant, very rude and simply extremely unhelpful. I asked to buy two bikes and was treated like i had asked to get them for free. He's downright rude, unhelpful and knows nothing about bikes clearly... AVOID

You were able to visit their shop on spec once,but no longer.

They always did have a problem with face to face meetings,and now are by Appointment only.

Surly staff,and unwelcoming attitude.Only really interested on off-loading bikes on the Web,and have very little workshop resources,so won't be much use in Warranty issues.

Avoid if you want a decent buying experience,and After-Sales Service!