Superbike Factory Ltd - www.superbikefactory.co.uk

TIME WASTERS.

They didn't show up when agreed. If you accept an offer, then they try to offer less by not showing up. They stop replying sms, emails and so on.

And that's after bombarding my phone offering to purchase even after refusing their low offer several times.

They play with you! Stay away from them and all their companies.

Do not buy off these,bought a bike but on known it had a milage descrepancy,fair enough they sorted it out for me,now it's came to light there is another one which they refuse to acknowledge stating the exact words' milage descrepancy ' which has been sorted but was actually'milage desrepancy's' big difference which is more than one,they playing on this wording,also have voice recording stating about only 1 milage descrepancy,,ie 1st set of missing miles only, not the two,

Do not buy off these as you'll get nothing but trouble,check their reviews and make your own mind up.

Going through legal advice ,will cost them more in the long run.

They can't be trusted. Details of my experience: I was offered £2,100 online price and I had a call to discuss everything in detail. Once they arrived they offered £1,850 claiming that they needed to do service on the bike and it had tiny scratches here and there. I personally haven't seen a used motorbike without any scratches. My motorbike is in mint condition, has super low mileage and it was always garaged. Superbikefactory lies about the offered price and I would avoid them.

Do not buy from here !!!!!

Do not buy from here !!!!!!

I bought from here the bike arrived supposedly with paint and protect wich i paid £ 250 for, absolutely thilthy spiderwebs and all , it certainly never had paint and protect , underside of bike paint covering all the underside had eroded and rust was covering ( No pics on website of this , I asked for bike to be returned and was given a week for collection , bike was collected and then 7 weeks of ignoring my emails and telephone calls before I got my money refunded , head of customer relations and girl had assured me from the very start that I would be taken care off she then went on to ignore me ! 8 weeks my money was out my account and because I refused to pay close brothers the finance I now have 2 missed payments on my credit score for a bike I never even had ! SUPERBIKE THIS IS NOT ACCEPTABLE !!! .

I am in touch with ombudsman as superbike wont return emails or calls regarding fees i occurred due to them holding me £2500 deposit .

If you want a Company with after sales help this is not the place , I am still awaiting a reply to my claim . Not a peep

Has anyone had dealings with the…

I brought a bike about two weeks ago,

Bike turned up with a flat battery, replaced the battery, with they actually paid for.

Bike still struggled to start, eventually got the bike to work, went and filled up with petrol, bike stalled in neutral at several traffic lights, after several minutes at the traffic lights trying to get it stared again, the fuel light come on ? and the speedo packed in. packed in at the traffic lights again, and a passing person pointed out to me that the back indicator are hanging down, They have picked the bike up nearly a week ago for a refund, guess what, no one wants to communicate with me, they have the bike and my money, and no communication from the customer service by email or phone, same old message every time, before you buy a bike from them, check the reviews, I should off been out on a British legion bike veteran run this weekend for charity, one fed up customer.

Got in contact Sunday, was contacted later that day, arranged time for viewing.

Driver phoned that he was on his way 9am Tuesday. Looked over scooter and transferred agreed price.

A very smooth and pleasant process.

I sold my 300 scooter to SBF last week, initially I was sceptical of being tricked, however the whole experience turned out to be honest, quick and professional, on collection/ inspection agreed the scooter was exactly as described and advised the office to pay the full offered price which was transferred to my bank account within minutes.

Yes I could have probably made more money by selling privately but considering the risks and time element involved I am absolutely satisfied that going the SBF route was the right decision so much so that my mate with an identical scooter followed suit yesterday with the same satisfactory outcome.

Old guy.

Initial part exchange communications were great.

Traded my 2021 Honda rebel 1100 for a gsx1250 2015 in order to free up a bit of much needed cash.

On the day of the swap I was presented with a bike (3 hours later than arranged) with not one single piece of documentation therefore I couldn't tax it.

I use my motorcycle for work all year round and was due to leave for a night shift on the new bike.

After lots of frantic phone calls I was passed a reference number that I could use to tax it.

The bike also had a flashing red FI which at the time I stupidly mistook for a fuel warning light as the bike was empty.

Filled the bike up on the way to work, warning light still on. Googled and found that FI was fault indicator warning light. ..

So to recap...

Bike delivered really late.

Not one piece of paperwork with the bike.

Warning RED F I light on dash, and to top it off the heated grips didn't work and both tyres under inflated.

Contacted superbike factory via email straight away as it was later in the evening now.

2 options were given to me the next day....

Fix it yourself and we'll pay as long as its not too much but we want quotes first.

They will fix it but it will be gone for weeks.

I explained that I need my bike for work each day and none of those are an option. So I asked for my bike back and I would look for another bike.

I also said I was on annual leave for the next week and that should be plenty of time to swap the bikes back over.

I was then told that I couldn't have my bike back at the same time the broken one is collected as this isn't their procedure. The faulty bike would need to be checked over and assessed before mine could be released.

Again I thought, not a problem as I'm off for a week. The faulty bike was picked up leaving 4 days to get my bike back for work.

Over the next 4 days lots of emails were sent by myself, none of which were answered, I left messages to ring me back when the phones weren't being picked up.

The only way I could actually speak to someone was to try and enquire online via ebay to actually try and buy my Honda Rebel back which was currently still up for sale on their website and Ebay.

Needless to say, 5 minutes after enquiring I get a phonecall from the sales department who, after I explained I was trying to buy my own bike back, passed me to the correct department.

Even after talking to the right department I still am in no better a situation.

Hundreds down from, tax, insurance and deposit.

Still haven't got my bike back and no way of getting to work.. and to top it off, my bike is still for sale on both sites.

Fuming is an understatement right now...

PART 2

Unbelievably bad.

After my last review, surprise surprise someone rang me to discuss the problem.

A very nice lady said she had sorted everything out and that I would finally get my bike back (please read last review for details)

I was told my bike was due for delivery yesterday (monday)

Took a day off work to receive it. Nothing turns up.

3 emails, 4 phone calls later I speak to a manager of some sort. He looked into the case and promised a phonecal the next day between 12 and 1pm. The solution being, either get my bike back within 24 hours or give me more money and they can keep it.

Needless to say no phoncall to me.

Another 3 emails and at 17.30 ish tonight I get a reply back saying my bike is now coming back on Friday 4th...

We shall wait and see.

I have never been subjected to such bad customer service ever, as I have over the last 3 weeks.

All I want is my bike back

Do not trust this company and sales pitch of "our bikes come HPI clear and checked before sale". False advertisement and illegally selling bikes.

I purchased a 2017 Ducati 1299 for £14500. Unfortunately, I was involved in an RTI and the bike was wrote off. My insurance company refuses to pay out because there's outstanding finance on the bike from its previous owner back in 2020.

I have complained to the Superbike Factory as they need to clear the finance before my insurance company can pay out.

After many emails and calls, they have ghosted me and have not wanted to help in the slightest, even though it's their fault for illegally selling a bike with outstanding finance and without informing me of such notice.

Due to their ignorance and poor service, I am now having to instruct a solicitor to get them to sort the issue.

Pathetic customer service, I sold my bike to them and they took my V5 and told me that they will do all the paper work and will inform the DVLA but they didn't even bother to inform the DVLA for 6 months and didn't even pay the tax. After 6 months DVLA sent me the penality that the bike was not taxed, I tried to superbike many times but they ignored all my calls and emails.

SUCH A PATHETIC UNPROFESSIONAL BEHAVIOUR.