Exeter Roofracks and Boxes www.roofracks-roofboxes.co.uk

I ordered a spare part for my thule bike carier. I'm still waiting for it 3 months later. No e-mail, no communication. When i call the keer saying it will be send right away. I never write reviews. but i advise you never to order here.

gerben

the netherlands

I placed an order on May 1 and was told delivery would be made 4:5 days later. By May 7 I had not received the order and had to call. I was promised delivery in 1 to 2 days. Nothing happened. I called again to ask for the order to be fulfilled or a refund made 5 days later nothing had happened. Fortunately I was able to use PayPal to obtain a refund. Keep well away

Placed order 27th June, item in stock with 4-5 day delivery. 10th July and still no order, emailed and told there were stock problems and would receive my order Thursday. Thursday came and went, now 16th, emailed a couple of times and no response. Now if there are problems be honest, honesty I can deal with and have a lot more patience, but not to respond to my emails and keep me updated I can not. Strangely there wasn't a problem with taking payment.....

I chose these for the competitive pricing, a little cheaper than most but not greatly. I guess this is what you get for trying to save a few pounds.

Please don't make my mistake and pay that couple of pounds extra, at least you'll get your order.

Ordered 4 items on Thursday 6th July,

4 items delivered on Friday 7th July (2 items incorrect!),

Emailed them on Friday 7th July (Still no response),

Called on Saturday 8th July, spoke with someone who apologised and said they would put the correct items in the post (shipping Monday),

Still NO replacement parts on Friday 14th July!!

When you make a mistake, surely you rectify as fast as possible??

Excellent Customer Service from knowledgeable staff. They could not have been more helpful or patient and enabled me to make the right and least expensive choice. Well done!

Highly and honestly recommended.

I ordered a roof box from Exeter Roofracks, the item was needed urgently for a holiday (my fault for ordering so close to the trip!). The box got caught up in the postal system, and the guys at Exeter Roofracks drove from Exeter to Bath, the night before the holiday, and delivered another box - exceeding all reasonable expectations in the process. In a world where customer service means little, these guys have restored some faith. Fantastic job, and heartily recommended. Thanks again, Christian.

I have ordered a few things from Exeter Roofracks and Boxes and each time they listen to what you want offer advice if its needed, a really great company

Their service is always fast, reliable the goods are packed really well and exactly what you ordered.

I was particularly impressed when they sourced a matching product for my Thule 531 bike roof rack when the original part had become unavailable.

Would I recommend to a friend, definitely yes I would.

Great service, friendly staff.

I have received my 2 keys for my Thule roof bars from this company.

Unfortunately the did not work.

I emailed the company 4 times and still have not received a reply or help.

Terrible customer service.

Unhappy

Ordered a replacement part for a Thule 530 bike carrier. Unfortunately that part is now discontinued, Exeter Roofracks have contacted me and they have managed to get a similar Thule fitting for my bike carrier.

All done with the mnimum of fuss and maximum attention to customer service.

I can only recommend them for the quality of their knowledge of the products they sell

Thanks

One 5 minute phone call and two days later, with free delivery, all the bits I needed to upgrade my Thule roof bars from 2004 Polo to 2010 Golf. Superb service and outstanding value. Couldn't recommend Exeter Roofracks & Boxes highly enough.