National Motorhomes - www.nationalmotorhomes.co.uk

Do Not Use - 2 months after my holiday I do not have a refund of £1250 deposit. They are claiming £100 for emptying a toilet cassette that I had emptied and cleaned, and definately not used only 15 mins before returning to the hire yard. The southampton team were nice, but the admin is incorrect and charging for services they have not o provided. When I tried to discuss they 'chat lines' were terminated mid conversation, and there is no escalation proceedure for complaints. I will be looking into legalities of service and breach of contract. Nursling, Mill Lane, Southampton.

DO NOT BOOK WITH THIS COMPANY OR ANY OF ITS 8 OTHER GUISES.

They are running this new thing whereby Xmas bookings are being cancelled and then they go quiet. I have a transcript of a chat today where I was repeatedly told to claim a chargeback from my bank which I'm in the process of doing. There will be an investigation and then a resolution. Meanwhile my £837 remains in limbo.

The whole process has been choreographed from the start with extras added along the way. I had a bad feeling but never thought it would lead to this.

The main name seems to be Unbeatable Hire Ltd.

Search Companies House, get to the company then look for the names of the directors (can't put them on here) then look on the charges register and you will find the home address of one of them – she is also the company secretary.

It looks like they have about 500 motorhomes that have been paid for by individuals who don’t realise they don’t actually own them.

I’m calling Trading Standards next & I suggest we all do the same. I think there will be hundreds of us caught in this. Maybe we should start a FB group to communicate, maybe a demo at their base…

DO NOT USE THIS COMPANY !!!!

Absolutely disgusting company, Motorhome had numerous faults and items missing. The worst part is they do not return you £1250 deposit, I have been chasing every week for over 5 months now and still nothing. It also appears they do this for hundreds of their customers dating back over several years of which they blame their system. This is clearly not the case, they are just holding on to money that isn’t theirs. 

DO NOT USE THIS COMPANY !!!!

If I could give 0 stars I would! From the very beginning began to regret this booking. After much searching these guys 'seemed' to have a good price and were able to offer more flexible bookings (ie not a week). I made the booking and was instantly bombarded with texts, about how I could upgrade my experience...for example pay for an electric cable? Really???? This stuff should be included as standard!! I ignored most of the texts and actually blocked the number in the end because it was almost daily. Then comes the issue of insurance, you couldn't take out your own, you could either use their extortionate insurance or pay a large (£1000 deposit, plus admin fee!). We took this route and had £1250 deducted from our credit card (this also included a damage deposit). Thank god we put this on our credit card and we have had to fight and battle to get this back. I understood the terms were 28 working days, so made contact and requested the refund after this time. It all seemed fairly straightforward, all online and confirmation received that i would get my payment in 3-5 days.....NOTHING, so chased again (via online chat as they don't have phone lines!) to be told there was an issue and it was with the credit team..I then had to raise a case which could take up to 10 days to review. It was farcical, the online chat are rude, blunt and unhelpful. As I said above they don't have phone lines so you cant speak with anyone. In the end we raised a Section 75 case with our Credit Card provider to eventually get this money back. All in all I would not recommend this company to my worst enemy. Please do yourselves a favour and look elsewhere

DO NOT HIRE FROM THIS COMPANY!!!! ALL THE STORIES ARE TRUE, EXCESSIVE CHARGES, POOR CUSTOMER SERVICE, POOR QUALITY VAN, DO NOT REFUND DEPOSIT UNLESS YOU FIGHT WITH THEM. THEY TRADE UNDER VARIOUS NAMES!!

Please, please, do not part with a penny of your money until you have read all the reviews for this company and its associates.

WE LOST OUR DEPOSIT. I had used them some time ago and was naïve enough to think we would be dealt with in a fair and honest, manner. Not so. In fact, they even got our rental dates wrong, but still seem unwilling to refund the deposit, although the mistake is theirs. I have booked an appointment, face to face, with the local Trading Standards Officer.

If you’re thinking of renting from National Motorhomes, or one of their numerous subsidiaries, or affiliated companies, (UNBEATABLEHIRE, HIREBOOKING CENTRE, MOTORHOLME and more) don’t be surprised when the additional charges start adding up. They will turn what you had assumed was a cheap holiday into a very, very, expensive one. By the time you have added up all their deceitful surcharges, for items you would have assumed necessary and essential for travel, you’ll be wanting to cancel. If you do, don’t expect your money back without a fight.

Would you like a proper introduction to your rented motorhome, with an explanation of how everything works? You’ll only get one, if you have purchased their “handover package”.

Expect to watch TV whilst you’re away? PROVE you have a TV licence, or pay a fee.

Expect to use their chemical toilet? Not unless you’ve paid for the chemicals . . . and the toilet paper.

Want to refill the water tank? You had better have paid to rent the water hose, or brought your own.

Parking a car when you pick-up? Oops! Another big cash payment, gone.

Motorhome not parked on the level, so you can get a good night’s sleep? Well you should have paid to hire the levelling chocks. How silly of you!

Want a cup of tea? Check you did buy their over-priced, gas bottle, and that they have supplied the necessary kitchen “accessories” in their “kitchen pack” you were invited to purchase.

And the list goes on. Don’t even rely on their Insurance Excess Waiver. It costs a non-refundable £24 a day. That’s £192 for a week, which, according to them has 8 days, in it! And it doesn’t even cover you for many, many, possible incidents. If there is a loophole, these snakes will wriggle through it.

Or choose another type of holiday, altogether. My advice is to avoid this company and its “cheap” offers, like you would avoid the plague.

This company offers attractive deals although when you read the terms and conditions you soon realise the costs can escalate very easily. There is also no way of speaking to someone in the company, you have to email them and wait till they call back, if you miss the call like I did a few times you have to go through the email process again. They only give a 24hrs cooling of period. The also hold your £1250 deposit for 28 working days then go through a process of getting you to confirm amount due back then you need to wait a further 5 working days before you get it back. I had to wait 2 1/2 months to get the payment back!!!!

I would avoid booking through this company ever again! The full process stressed me out and I did not enjoy the experience at all as I was worrying about the costs that would incur, we did not use the smelly bathroom and the motor home was not to a good standard. The seating area that should have converted to a bed did not fit well either, luckily we did not requir the use of it.

We decided to hire from them in December, special offer £72 for 3 nights!! As they say "too good to be true" This very quickly raised to £198. Once you have paid your initial payment you then very quickly get e mails for all the hidden extras that you cannot avoid. Toilet pack, kitchen pack, mileage, insurance, gas, etc etc etc. The motor home itself was very tired, cracked sink in bathroom, tv not working told to go and buy new remote,seam split on chair, cracks in plastics, but we could have paid extra they said for an upgrade!! Also charge £6 per day for your car in the compound whilst you have the hire. Trying to get deposit back was a nightmare. 28 days just in case there was any outstanding parking or speeding fines. When this did not arrive you are then told it is 28 "working days" and then you still have to chase. They will not speak to you onn phone once the hire is over only via e mail. I eventually got it back after threatening to go to trading standards. Avoid at all costs.

Just put all costs upfront!!

The headline price much like budget airlines is cheap, however there are loads and loads of hidden extras that just keep coming.

I rented in October and had a lot of issues with the van. It was very difficult to get hold of anyone to assist with issues. Ended up having to cut short our short break. Still waiting for deposit!!

I rented a motorhome back in March, just before Easter. The check in and check out process at the Barnsley depot was fine and I was immediately told the vehicle had been signed off and that I would receive my full deposit back. The vehicle its self turned out to be missing essential crockery and I was sold an additional gas canister that I didn't need, but that is incidental. I hadn't received back my deposit in 4 weeks so I contacted NMH and was told 28 working days which took me up to the 8th May. By the 16th, I'd received nothing so I contacted them again, was reminded of their policy and told the deposit was only returned upon request ie going online and completing the correct form - they sent me a link). I did this, still nothing. Finally, at the beginning of June, and having read other reviews, I threatened legal action. I received my deposit back yesterday. I would encourage everyone to ensure you are familiar with the refund process ie you have to request it. It may save a whole load of grief.