Catterick Caravans Leisure World

DO NOT USE LEISUREWORLD !!

Useless company who disregard the LAW !!

I purchased a brand new Motorhome from Leisureworld York on 2/9/24. They cleaned my vehicle prior to collection and scratched every window yes every one !!

We had just sold our house and planned to go travelling in our new Motorhome but so many faults and it clearly is not fit for purpose so l have asked for a refund under the 2015 section 22 Short Term Right to Reject which means as a consumer I am entitled to a full refund within the first 30 days as the Motorhome is not of satisfactory quality or fit for purpose.

COMPLETELY ignored this rule and refused to give me a refund .

I will now instruct solicitors and pursue through the courts unless common sense prevails. I will continue to put my experience on every social media platform available to me !!

I wish I had read the reviews before dealing with this company. We had a leaking shower tray issue with a Burstner camper van we bought new from a dealer quite a distance from home. We contacted Catterick as they were the nearest Burstner dealer to see if they could do the warranty work. It involved them inspecting the van and then getting the claim verified by Burstner for them to proceed. Anyway, to cut a long story short after inspecting they declined to carry out the warranty work and directed us to our original dealer. However on returning our van they said our kitchen tap does not work ( absolutely nothing wrong with it when we dropped it off ). I’ve tried several emails just asking for an explanation and nothing back but radio silence! Think best you avoid this lot.

Good experience from start the finish. This wasn't the only dealer we visited, so our view(s) can be balanced against the wider market.

We made contact via the website contact page, and he came back within the working day, ran through the caravans and deals available, and arranged a viewing for the next weekend.

No pressure sales approach, just a willingness to assist! We purchased a high spec caravan for a cracking price, and even took advantage of the £1000 accessories voucher.

Both are a credit to the company. Again, very knowledgeable, and took the time to walk through the features. I haven't towed for years, so the pointers were very welcome!

Highly recommended, thanks Gents (and the free cake & tea people)!

Wouldn’t trust to repair a shopping trolley, treated our van with total disrespect ,damaged more than they were supposed to repair, keeping customer informed was non existent.

They couldn’t care less after the sale. When you spend cica £83k on something, it should do as it says on the tin. I haven’t the time or inclination to list everything that was wrong with our motor home, it would simply take too long. We’ve resorted to having things put right (at additional expense) ourselves. Some warranty parts are still not here 8 months after purchase (nothing they can do, supplier issues. (Yawn). Even though our service guy can get them within a few days BTW.

Buy from this Company at your peril. Absolutely not alone in this. Read the reviews. This really isn’t a one off, we’ll be ok scenario. You will be shafted.

If Auther Daley sold caravans or motor homes. He’d have worked for this outfit. In fact, he probably owns the place.

I bought a motorhome from this company in July 2022, I paid £52,995 for this vehicle, which was my life time savings. I part exchanged a caravan, I had an estimated valuation of £13,000. for my caravan from this company. When I took my caravan for the sales staff to explore, I was advised it had damp in the bathroom area and they did not fix damp, however they offered to contact a local tradesmen who offered me £12,500. I agreed to this, I was told by the sales man that my caravan would be collected the next day by a local trades person, however when I attended Catterick over the next few months my caravan remained on the forecourt. My caravan is now advertised on their website for the sum of £17,995. I have just contacted Cattrick sales and spoke to the manager, I have asked to be reimbursed of £500, he refused to give me any money. I would not recommend this company to anyone, completely untrustworthy.

We had a warranty issue on our new van and were informed by the Tyneside branch that their staff had limited skills and we would have to go to another dealer which was a 500 mile round trip from our home. This was at a cost to ourselves and 3 days at a hotel while the repair was done, price of fuel, meals etc. The other dealer did do a excellent job but it was 5 days out our life with 2 full days of 250miles drive and mileage added to our vehicle. WE WERE REFUSED ANY COMPENSATION from this company. If you buy from this company they may send you anywhere in the uk for warranty work and even charge you to process the work like what happened to us. BEWARE

Quick to take your money until you find faults on a new caravan or motor home. Aftercare non existent. Customer service shockingly poor. Our service experience a disaster. Faults pointed out not found during service. Black oil marks from boots left on seats and caravan put back in storage compound without Alco locks put back on for security. Totally disinterested owner walked past me three times when i stood instore at catterick for over an hour attempting to get things resolved.

Avoid!

I visited their site and I was very interested in a motorhome they had in stock, enquired about part exchange and they said they were happy to take caravans, I asked for a quote which they duly supplied.

Prior to this I looked at a different van and was offered £17k part ex and another dealer offered £16k on the exact same vehicle as Catterick yet they came back at £12.5k and did not want to negotiate.

Just looking to make big profits on both ends of the deal if you ask me.

Went to Catterick caravans to take a look and ended up purchasing a Challenger 560. The sales staff went beyond duty to get it ready for BH weekend (3 days) Picked it up, got shown totally around caravan and how it worked. (this bit I was worried about) went away for weekend and had a great time. Faultless service, everything worked and lovely van. From the sales staff to the shop staff, faultless service. Would definately recommend to anyone shopping for a caravan or accessories.