Ebor Leisure World

Hi firstly a big thank you for selling us a fantastic caravan and going out of his way to ensure that everything was as it should be on hand over.secondly a massive thank you to the technician who kindly came out to our caravan and sorted some technical difficulties we were having operating our heating and Aldi flow system thank you for a great service

Kind Regards

We made our first trip to Ebor Leisure World last week with our Motorhome, having just moved to this area. The staff could not have been more welcoming. Representative was especially knowledgeable and sorted our problem out while we waited. Very efficient. We enjoyed our visit and will be back as regular customers from now on. Thank you to all the staff.

Have dealt with this dealership on many occasions over the last 15 years and always had great customer service.

The sales team are always really helpful. The ladies in the accessories dept are always really knowledgable and helpful.

Wouldn’t consider going anywhere to purchase a caravan.

I was on my way to Scarborough for the week, and was heading to Ebor to have some warranty work done en route.

My 13 pin cable had been trailing on the road and had worn through and every time I pressed the brake an alarm sounded in the car.

I realised I had a big problem . It was Saturday pm. I thought this is the end of my week’s holiday.

I was quite close to Ebor by now and continued on to them to get my warranty work done, thinking there is no way they are going to be able to sort this cable out on a Saturday.

I was wrong the guy in the Service department could not have been more helpful, unhitched my Van. And took it to the service bay. He said he could do a temporary fix had they had no 13 pin cable in stock.

Less than an hour later I was on my way again. With an appointment to have a permanent fix after my Holiday.

FIRST CLASS CUSTOMER SERVICE. Many thanks

Went to Ebor last year and rated 3 stars.

Today went to Ebor and if possible would have given 0 stars.

Wanted to have a look inside the motorhomes but they were all locked. Asked shop assistant who said to find bloke in a white shirt who would unlock the ones we wanted to look in, we found a man in white shirt who said he worked in service and couldn't help.

Looked outside not a single person about.

Went back into the shop and was told that assistant couldn't contact anyone as they don't carry phones.

As I pointed out as we were leaving I will not be back to make my CASH purchase. Still we were allowed to walk away.

Also they are CLOSED on WEDNESDAY!!!!

Been twice now should have gone on gut feeling from last time I went went into shop to buy new electric single pin hook up

And waist pipes for new caravan look around for equipment but couldn't find them went to counter there was about 4 people wondering around shop sales assistant total ignored me

When she did decide to speak told her what I needed aw I think there on that isle there but I don't no anything about them

A chap spoke to me ill show you what you need at last I thought someone

Who nos what they are talking about when we got to plugs they didn't have any turns out the guy who help me was a customer.

What a joke of a shop won't be coming back all u

You customers go somewhere else don't waist your money

Called in to potentially buy an awning - got passed to an ‘expert’ sales assistant who obviously had no conception of customer service or the goods in store. Took said person a good five minutes to give requested attention and was then completely unhelpful - not willing to discuss inclusion of any extras in the deal ie: storm straps, told us all awnings were 250 depth when specific one we were enquiring about was 200! Needless to say, lost sale and won’t be visiting again. Absolutely shameful.

Having bought our campervan in May it took nine weeks to be registered. The handover was shambolic, turned out the fridge had not been connected and there was a fault with the hot water system. Customer service is pretty bad with no one getting back to us, no calls returned. Sales team telling us they are so busy. Not something a customer wants to hear.

It took three and a half months before they asked for the campervan to be taken in for repair and a three months later we have been told it is finally repaired. In effect Ebor York has had our campervan more than we have and as compensation they offer a free service. Shameful.

I have never seen a company so disorganised in all my life (70yrs). The Shop is not too bad (3/10), but the sales department is a joke. God forbid if you need any warranty work doing. If you do manage to get it done (within 12month) it will be a bodge job. They will happily part you from you money, with great promises. BUT once they have your money, its time to move on to the next Mug. We were looking for a New caravan, to suit our needs. but there were non to be had, anywhere. We decided on a 18mnth old one, that was in excellent condition. We asked for motor movers to be fitted, plus an omnivent fan. while we were talking to the sales man, his colleague came in and asked for the keys, for the caravan we were intending to buy. He said someone was interested in it. When he went out i stood up to see what was happening, low and behold, no one there. A good move to get the buyers to sign up pdq. We did, as we had a holiday looming with grandkids to consider. After we signed up, that was it, down hill at a rapid pace. It took 2 months to fit the motor movers, and the fan looked like a 12yr old had fitted it. It was sorted jn the end, but we had moved on, and bought the caravan we wanted. A Swift explorer X from Glossop's at Worksop, a fantastic company, that was professional and a pleasure to deal with.

If you are looking for a caravan DON'T come here,once they have your money,they are not interested.