Grantham Caravans, Grantham, Lincolnshire

Have bought 3 new and one used caravan from Granthans over 14yrs , spent many thousands of pounds. But have been ripped off by the salesman this time. I part exd a Lunar Delta Ts 2019 to downsize to a lighter single axle van due to health. A Lunar Solaris 554 , he told us it was a lovely clean and dry van.

I noticed it need new roof blinds he said he would order them. I paid deposit by credit card but when signing the papers he hid two under the finance top one just showing signature area. They were the blank work sheet an warranty info.. The alarm had been disconnected which I needed reconnected for the insurance. I asked for the current PDI damp report but was told he would pass it on. Only as we drove away did he passed the previous owners service sheets to us. We got home to find the alarm had been damaged with the retaining bolt layer on the circuit board. The previous owners service sheets showed 3 yrs of damp! They repaired the alarm. But I found damp in the front window and at the door. My independent damp report showed more . So complained in writing . I returned with it for a damp test. I watched in horror as they used a large tester that would not fit under the front windows, no wonder they didn't find the damp, so they had to borrow my smaller tester! Also two cracks in rear panel found. I just wanted my money back but they refused.

10 weeks and many requests after first asking for the PDI report I got it, it was dated weeks before the sale. It showed 20% over all of the floor . Grantham's

knew it was there all the time. Also I found out the blinds had never been ordered.

Luckily I paid a deposit via credit card so I made a sec 75 claim against it.. I sent a full and informative file to them . They agreed it was unfit for purpose and Granthams knew about the damp. They told me to sell for what I could get! £4000 for a £12500 van.

But I also found was cracks in rear roof panel covered up by mastic! Plus other cracks on otherwise. Who did the mastic I don't know but for it to be missed by a supposedly good dealer is an absolute disgrace and failure of any standard.

The credit card paid up in full plus expenses.

But I did learn from traders that some dealers don't repair damp van but sell with the damp hoping new owner don't find it until after warranty.

I know I will never deal or recommend Granthams

Before even thinking about a caravan purchase from them look elsewhere, spend your thousands wisely. Check everything before signing or paying a deposit. Insist on all paperwork, if not forth coming walk away , I trusted them and was screwed don't you be another one. Avoid at all costs

Most of their good feedback is for accessories.

Date of experience: 22 August 2024

GRANTHAM CARAVANS AVIOD Brought a 2017 van in Oct 2017 with 12 months warranty, second outing and the shower mixer tap fails and leaks. A young family with no running or hot water. Grantham Caravans are not interested in replacing it, I even offered to replace it myself and for them just to send the part. They've had their money and not interested in after care service or support, my advise is to use another dealer, our friend's warned us as they had loads of issues with their new van and aftercare service. You've been warned ! ⚠️ avoid aviod avoid

I appreciate that more people place bad reviews than good, shame really as you do not a good balance. But saying that we purchased a VIP 460 July 2023. After 10 weeks we had a list of faults including Dometic fridge not keeping frozen food frozen and the door kept falling off, and noisy floor (around16).

Response not of the standard we had expected and we are using the Consumer Rights Act 2015 in order to solve the issues. As others have said, quick to take your money. Because we advised that we were rejecting the caravan the staff are not allowed to speak with us, now all by email. Due to illness I am currently not allowed to drive, Granthams are aware of this but keep saying it is us that have decline to make appointments. Not correct.

Bought our caravan from the Retford Branchand everyone was lovely, had an issue with the toilet and the locker strutts needed replacing so took it back and and then went on holiday ( strutts still not replaced) had issues with the toilet again so we booked it in to have both repairs done. They had our caravan for 4 weeks and we’ve collected it today to be told the strutts have still not been replaced, going away tomorrow so we will see if the toilet issues have been fixed. Poor service, rude staff and terrible after sales , would not buy from this company again. They seem to be nice when you’re buying but after that forget it!!

Brought a brand new caravan in 2020. This company is happy to take your money but forget any after care service. Still having issues as a result of their poor workmanship.

AVOID THIS COMPANY!!

Bought a brand new caravan off these guys paid £30,000 cash no financing

On predetermined collection date set by them couldn’t take caravan , they had it for 2 weeks off swift to clean and do an inspection on caravan to make sure right . We got there that many faults to van we couldn’t take it , so they had it for another week to rectify faults and clean caravan as scruffy, back a week later and nothing had been done , so waited half a day for a clean and technician to do some faults , they van had been stood in yard all and they weren’t informed of any issues with it so nothing had been done . Sales team forced into taking van with promising other bits well be sorted , still waiting months after and they don’t want to know , tell us to contact swift ourselves and even said they will send videos on how to fix faults for us to do ourselves . , oven door dropped of so oven not fit for use , and metal pieces hanging down from under caravan scrapes floor and they won’t come out and look at it or make safe , they won’t collect caravan because they don’t know if it’s safe to tow , reason I won’t tow it incase if it cause more damage to caravan or an accident while towing it , so van just sat , swift say it’s got to go back to dealer and any complaints we have to be reported to dealer bought off , they just saying contact swift ,

They’ve got our money and don’t care

I won’t buy off these clowns and advise anyone thinking of buying from them be careful please

Service Depth need training on how to talk to customers, very rude ? Keep away

This company used to be top notch for Customer Service but since old staff members have left the replacements are not Customer focused at all. Terrible attitude almost to the point of being rude. We have had numerous issues with trying to sort out what should be simple issues with ordering parts and getting them fitted. Each area works as a separate department and there appears to be no communication between them. Therefore, one blames the other,

Our caravan is now 5 years old and we will be looking for a new one soon but we will not be buying from them again!

Grantham caravans will take your money for your nice new or second hand shiny caravan but if you have a problem down the line good luck with there after sales department if there is one . I bought a brand new swift 2 years ago from them and ongoing problems are to many to mention but they won't return my calls for warranty work please avoid and spend a little more and try lowdham caravans!!!

Purchased new van not pdi'd chipped bed window chipped door black mould in awning rail despite travelling 180 miles to collect i could not take it home because of mould fault. Drove home (180) miles without van waited 10 days for home delivery. Had warranty issues taken months to rectify (covid's fault). Latest complaint fridge stopped working probebly control needs updating. You need to bring to us or go to your nearest swift dealer... 160 miles round trip to nearest dealer. Promised a call back to advise.... Guess what !!... Hence my honest review.. Oh stay well clear give them you money and they close their doors..