Esso Petrol Stations

Esso Petrol Stations

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Value For Money

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Esso Petrol Stations

Esso Petrol Stations
1.5 99 user reviews
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1.1

How do you rate the customer service?

1.1

Value For Money

User Reviews

GeoffH55
1

How do you rate the customer service?

2

Value For Money

Rooley Lane Station The Worst.

Never normally use this station unless desperate but they had a nectar offer on for 5 times the points for every pound and didn't even get 1 point per pound. When questioned staff member he said some offers wasn't on at his garage. Think someone is making up thier own rules BEWARE. Will not be using again as staff are useless.

mamin999
1

How do you rate the customer service?

1

Value For Money

Bad Customer Service

I went there for car wash today. I put £2 coin, machine swallowed then I put another £1 twice then machine started. Gave me 6 minutes when time is going to finish I put another £2 coin. Machine gave me any time. Then I spoke to the staff about this problem. She accepted problems with machine She said manager isn’t here so she said I will tell the manager. Can’t refund u. I went back spoke to the manager he said machine had no problem. So he refused to refund money. I believe they’re tricked customers. So be careful if you’re using their service. Manager is rude, ill mannered, ignorant.

Jballs
1

How do you rate the customer service?

1

Value For Money

Cost

I live in the town of vauxhall . The pumps are shut off when I head to work at 5 am so I fuel up in brooks now. Esso in brooks is 10 cents cheaper. Too buy items in store are esy to much. The store has nice people that work thier very friendly I feel bad for them having to deal with how much stuff costs I could imagine the people that would be rude too them. So I'd u need fuel go coop and other items go down town .

Jigsawreturns
1

How do you rate the customer service?

1

Value For Money

5p A Litre Off

Made the offer of 300 nectar points for the 5p a litre, guy behind counter took the 300 points of but never took the 5p litre off, I had 66litres, ask why and guy told me it was the system that's gone wrong not him, manger was on holiday? Could I come back next week.

canine6

No Review Of The Esso Petrol Station On The A382,b

No review of the esso petrol station on the A382,but to the customers who stop as they came out to tell me that they had seen my little dog who had run off after being frightened,and a special thanks to the man in the black 4x4.We got our dog back.Thank you all so much.

AlecZel
1

How do you rate the customer service?

1

Value For Money

Thingwall Esso Garage Wirral

I arrived at the petrol station for the intention to use the Hoover service point located on site as I went to get change for the machine I asked what appeared to be the manager if it was still in working because last time is used it nothing happened, but all this manage could say was no sorry it's wet and will be no point hoovering, I replied but I still want to hoover my car because it's dirty inside, then he suddenly decide after looking and thinking of a random time saying it's turned off now when I could clearly see it was still switched on, I'm really disappointed with the service of this garage, located on the Wirral thingwall, that manager is not worthy of that position in the way his attitude was with me. Disappointed

nanimoyo
1

How do you rate the customer service?

1

Value For Money

Esso Ermont Way Banbury

I went to this petrol station as I iften do in Monday's, it's convinient, but on this fateful day I'd forgot my wallet! I immediately realised I was in the dog house, I explained my situation and offered my phone as collateral until I returned from home to collect the money but I was told no.

I asked them to call the police at least so they knew I wasn't stealing fuel but I declined yet again, the end result was I left my car overnight got the bus back in the morning. The number of times I've used that station without incident is staggering.

The duty manager and his assistant took pleasure in telling me to leave my car and take a bus, I will never use esso ever, they treated me like filth.

Jet147
2

How do you rate the customer service?

1

Value For Money

Esso Station In Stafford By Asda

I filled my car there on 27/03/15. Though I put 55 litres of diesel, which on numerous previous occasions filled it up to the brim, this time it didn't even reach 3 quarters of the tank! Appalling, I also noticed that the speed of the fuel delivery was quite slow. Conclusion: AVOID THIS STATION and other ESSO stations if I can help it. It's a false economy. They try to sell you fuel cheaper and than reap you off. In my case I lost approximately £15 worth of fuel. It's also difficult to prove, which is very convenient for them!

Robsonnox
1

How do you rate the customer service?

1

Value For Money

Containated Fuel

I filled up at esso station with a tesco express on York street in heywood Lancashire on 15/10/14

I put £65 of diesel in at this station shortly after I broke down ...the rac towed my vivaro van to

Vauxhall who checked the van and they said the Diesel was contaminated

I phoned esso stating I had my receipt as proof I had purchased there fuel they were very dismissive and will not accept responsibility

I am left with a £2000 repair Bill

1
nanimoyo

I am not surprised and will be writing a negative review soon but bottom line is stay far far far away from esso

ColinT7

Esso Worsley Avoid At All Costs Should Be Called Worse'ly'

Well where do I start with this one. I more often than not refuel at Esso in Worsley due to it being convenient and have noticed some really bad customer service from some of the staff that work there(i`ll use the term work very loosely)and if i`m honest its seeing what goes on there has kept me going back for more because i`ve thought anytime now a camera crew will dive out and its been part of a tv set-up because some of the things i`ve seen have been that unbelivable.

#1, Customer notified cashier that the door mat at the entrance was all ruffled up and somebody might end up tripping over it, to which this horrible little man (the cashier) replied 'well put it straight then' the customer basically told him where to go and the next thing is this cashier started to shout and swear at him stating he was making fun about his religion and that he obviously told him about the mat as he uses one to pray on. Now thats one conclusion I still can`t work out how he got to.

#2, Same cashier (another time and day) finally got round to serving me and I say finally as he really only has one speed, so I handed him my fast pay lotto card exchanged money etc. Long story short i`d matched 4 numbers yet when I went to cash it in i`d been given a lucky dip. Obviously fuming by this the cashier (she`s one of the two people who are actually polite and helpful) asked if I had bought the ticket there and if so who served me, when I told her she wasnt shocked and informed me that the man who served me cant grasp how to use the card so he just prints off a lucky dip but then she followed this up by half the time he tells customers the lotto is down because he basically cant be bothered.

#3, Over the last few weeks or so i`ve noticed the place is more like a obstacle coarse/jumble sale/insurance claiments idea of heaven. It looks like a tornado has run through the place with empty cardboard boxes lay scattered about like lost souls and obviously the cashier is to transfixed on hearing the sound of her hugg boots shuffling on the floor whilst treating these boxes like an old school friend who she`s seen and by not directly looking at them pretend they`re not there and shuffle pass whilst playing at 'shop'

#4, Forget Lourdes I witnessed a miracle. Had to put this little gem in as it involves as she has become to be known in our house as 'old sour face'. I`ve seen her wobbling around the shop whilst using her cruches (not seen any signs of a cast so presume no broken bones involved on this one) so as she`s wobbling around the shop and dodging all these cardboard boxes and weaving in and out of them like a downhill slalom skier heading for the finish line at the winter olympics and on the next aisle you got the hugg boot shuffler playing at shop and creating more obstacles for Eddie the Eagles wife who by now can see the finish line insight, the finish line actually being a fag outside. Now I actually thought she must have had a new hip or the likes of but then witnessed th Lourdes effect, a customer must have left there wallet on the counter and as I was just going through the entrance I thought I was entering the eye of that tornado, you know the one I mentioned earlier, but thankfully it wasn`t what it actually was old sour face giving it Linford and running after the chap who had left whatever it was behind. I bet it was more than 'Ooooops' going through her mind at the so called its a miracle I have use of my legs again and praying she isn`t busted as these crutches are fantastic at getting me out of doing any work. Actually a pet hate of mine are work leaches like this as over the years i`ve employed people who turned into them and its a drain on the company and that position could be filled by someone who actually wants to work.

#5, Had to double check what year it was when I saw this as this borders on the dark ages and in all my years have never seen such appauling behaviour. It involved a chap (who by now have found out he is the new manager) talking down to a lass who works there (the other one of the two people I mentioned earlier). He basically had this lass in tears with his name calling and saying how useless she was and this was while a line of customers where waiting to be served. Now stepping in would have caused more problems because I would have just hit him and more than just the once for actually speaking to another human being like he did but to bring her to tears is a proper bully boy tactic. I`ve wanted to say something to this man?? when i`ve seen him there after what happened but 1 he has a serious odour problem and 2 if he is anything like that horrible little man who did me out of a lotto win he would just use the 'race card' and if i`m being honest its 'them' who are the racist people here and clearly think they are far greater and can speak to dare I say it white english people

#6, So upon my last visit/encounter I fuelled up and must have caught myself on the petrol pump. Pants/shirt and now seats full of caked on dirt from the surround of the petrol pump and hose. Not worth mentioning when I went to pay as I didnt want to interrupt the ultra busy cashier from using her phone. The place has become a bit of a talking point for people like myself who live locally but obviously talking about it for all the wrong reasons, its like the owners want to shut it down as its only recently its taken a nose dive anyway not my problem and from now on and will avoid this establishment and if this place isn`t lined up for closing then it should be used as a test centre for how to not run a business and I feel for the genuine people who work for these bunch of clowns

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Q&A

MsParker42

On the 23rd of June I stopped to fill my car at the Esso. The pump reset to 0.00 before I started to put my petrol in my car. I tried to stop at £10 but it when over to £10.04. I was charged £18.47. The shop cashier man told me that the £10.04 was the customer before? How can this be? Does it reset before you can even use the pump?

Cost of unleaded 128.9 at 7.79 litres came to £10.04.

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