Jet Petrol Stations

Walked in jet to fill up I’ve been judged and absolutely rude and poor customer service by staff.

Normally the staff at Shildon are decent and polte, except one that is common and arrogant, the one that looks like she is always on the sunbeds, fish mouth and turkey teeth. Customer service is imperative, I will not use that garage again, she needs to go back on training, or back to being un employed because her attitude is bringing the rest of the team there down.

Today I went in to my local Jet to send a parcel via Yodel, the cashier asked me to stand aside so he could serve the next person while I looked for my barcode, which I happily did. When he finished serving this customer, I stepped forward and asked me to step aside again so he could serve the next person. I responded by saying I now had the barcode ready and I’d already stood aside while he served someone. He then said the machine was broken! I asked if he was joking and he said with a smirk ‘the machines broken and I’m not serving you’ I was struggling to understand what was going on as I had not been at all rude to him so again I said ‘are you joking?’ He then kept repeating that the machine was broken and I needed to leave the shop. I told him I would making a complaint against him and went to take a photo of his name badge and he snatched my phone off me and wouldn’t give it back. By now a queue was forming and i was shouting to give my phone back, which he eventually did and I left. I have never been treated so disgustingly. I will not be going back and will advise everyone I know to avoid it like the plague

Last 2 weeks l full up the tank to my Citroen Relay from JET Ilford Green lane . After 20 miles drive the ,,check engine " spy was showing up.

The garage said that is because of the diesel and l have to drive with this stress for 10 days when l could refill the petrol from Asda and drive with 3000 rot X min to clean up the engine.

Now is everything ok

AVOID JET PETROL PUMP ⛽!!

Called into Jet/Londis garage in Watton, Norfolk at 0645 this morning. Place was busy with trucks and other vehicles. Cars backed up onto the road. I filled up and noticed a lady waiting behind me. As the pumps in front of me were out of order I moved my car forward to allow the lady to fill up her car. I went inside to pay. There was one cashier working. A man in front of me was engaged in conversation with the cashier for over 2 minutes, whether to have pulled pork on his sandwich or roast chicken. Finally he left. I said pump 5 please to the cashier. She looked out of the window to see the lady filling up at pump 5. Did you move your car she rather abruptly asked. Yes I replied, to allow the lady to use the pump. Don't move your car until you have paid for your petrol she hissed. I said it was £30.15. By now there were 6 people in the queue behind me.

Will be using ESSO in Watton from now on.

Worse customer service in long eaton petrol station from a old guy with glasses on most of the time he is on the evening shifts. Very rude with customer always when we paying at till even after today incident I decided I never gonna go back here and going to recommend to my family and friends to never go there cause of rude behaviour from the staff specially that old guy. You are there to listen to your customers and solve their problem and help them to make good communication to increase your sale not with rude behaviour to decrease your sale at work. Thanks

Unpleasant experience being there, avoid the place. 

Been using jet turnpike garage now for well over 5 months and never had one issue until yesterday....

Having used the petroleum pump I went inside to make my card payment and was approached by the franchise owner and a member of his staff....

I was told that I was stalking and harassing a member of his staff I told him that I went in on Sunday looking for ice and something quick to eat when I asked a member of staff how much for the ice because there wasn’t a price for it she said she would find out she told me it was 1.50 I said that is too much for a small bag of ice and said I’ll get it from somewhere else....

So I still look around for something quick to eat so decided to have a subway inside their garage the member of staff that served me was very pleasant and helpful on me choosing the right sandwich....

In eating my sandwich we entered into a conversation that went on until she finished her shift....

On leaving she said that she was going and I said ok good talking to you take care...

I suddenly remembered that I needed ice for my condition which requires me to drink 3 litres a day so that I don’t build up too much Uric acid....

So I left and went to Lidl but it was closed so I went to a shop and purchased two bags of ice...

On returning to the same garage on the following Tuesday I was told that I was stalking one of their staff so I said are you having a laugh having continuing my conversation with the franchise owner and one of his female staff I told them that they need to be careful what kind of words and language they use and told them that I could seek legal advice regarding his behaviour towards me....

He apologised to me and I said apology accepted in future I will be paying at the window and not entering into the shop because I don’t want to me falsely accused again...

To be fair when I was talking to the female staff while eating she did mention about certain problems they get with customers during the night shift but to tar everyone with the same brush is wrong...

Abusive site Owner. It appears that this site owner is regularirly abusive to customers especially females.

I have been using the same Jet garage in Godalming for many years and have never had a problem, either with the quality of the fuel or the helpful staff.