A1 National Van Hire - www.a1nationalvanhire.co.uk

Do not touch them at any cost cancelled a mini bus can not get my deposit back or hire cost please please do not book with this company

The new trading names are UK VAN AND MINIBUS HIRE and UK VAN AND MINIBUS RENTALS !!

I hired a transit sized van through ukvanandminibusrentals in March and £306.80 was taken from my visa debit card.

This included van hire and a £200 deposit which is refundable.

The company at the other end then used MY card details again to separately book a van from Europcar.

The van arrived and after use it was checked over on collection.

That's when the fun began...................

I waited for 10 days for my deposit to be returned to my account before phoning to see what the delay was.

ukvanandminibusrentals told me that the money would be in my account within the next 2 days.

2 days went by and still no money....I received an email saying that the auto refund system had failed and that if I gave my sort code and account number the money would go via instant transfer.

Another 2 days and surprise surprise....no money.

After days of excuses ukvanandminibusrentals told me on the phone that I would NOT get my money back as they don't have the funds....

I was told to contact my bank and report an unauthorised withdrawal to get my money.

They have done this to hundreds of people and know exactly what they are doing.

I have reported them to trading standards and the Police and urge any other victims to do the same.

A van was hired via an intermediary firm from UK Van and Minibus Hire in Feb 2013. Deposit was taken by UK Van and Minibus on the same day £400. Three weeks later, all phone calls made to find out where my deposit is, was responded to by lies, i.e we have refunded the deposit we will send you the refund slip, (never sent), and the same person answering the phone and giving a different name each time. Ended up having to obtain credit card chargeback and cancel my credit card because this outfit has got my full card details. Credit card company unsurprisingly very quickly on the ball, with my account credited within 2 days of my complaint received, suggests this is not a first with this company. DO NOT RISK HIRING FROM THIS COMPANY AND IF ORDERING THROUGH AN AGENT VAN BOOKER, DEMAND THEY DO NOT RENT WITH UK VAN AND MINIBUS HIRE.

I hired a van and delivery and collection was fine.

The problem was getting back the deposit. They came up with all sorts of excuses:

1) Company policy was that they hold the deposit for ten days just in case of any fines. This is rubbish as this was not in their terms and conditions

2) It takes the bank five days to refund card payments, again rubbish

The excuses went on and on

Then I issued a CCJ claim against them and then bingo I was paid immediately together with my court costs of £30. You have to pay the court costs up front but they have to pay them as well. You can issue a CCJ yourself without using solicitors and it is done online.

Would highly recommend using this process of getting your deposit back as they dont want CCJs registered against the company as this will cause them trading problems.

Good luck on getting your deposit back and learn the same lesson as I did and dont book anything on line without using a credit card. I used my debit card. If you used your credit card then contact your credit card company as it is down to your credit card company to collect the money back under the credit consumer act.

I thought I had booked a van for the 30th November as I had given full credit card details and received a confirmation email only to receive a telephone call hours before the van was to arrive and having sent my partner off to the destination address. A very rude male whose attitude less than desirable said no vans were avaialable and blamed me for not booking earlier using the phrase "well what did you expect?". Apart from the absolutely dreadful customer relations, I am left very worried about a company that takes full credit card and address deatails with clearly no intention of delivering the goods.

Avoid this company like the plague

Dave Balmer

I hired a van for a Saturday in July, and I am still waiting for my deposit.

I was fobbed off 3 times regarding the return of the deposit over a period of a couple of weeks so I turned to my bank.

I paid by Debit card and the issuing bank has tried to retrieve this refund to no avail.

Now for the next step.

I have contacted Citizens Advice Bureau who have replied giving advice and they are passing this matter onto Trading Standards.

My next step is another call to the company and then legal action.

£250 is a lot to loose so I will not give up easily.

I hired a van from them and they just would not return my deposit of £250. I sent letters, i gave up on the phone. I contacted watchdog, trading standards and i warned them of what i would do. After four weeks i gave up and threatened them with court action. Wow! That got there attention, had my money back within 2 hours, but unfortunately for them i am waiting to hear from 'watchdog', trading standards have been informed and i am in dialogue with them.

If they owe you, just threaten them, youo will get it back!

The key here is to attack their credit card processing. I am baffled how they get away with it unless they are processing the cards abroad because the rate of chargebacks must be horrendous. I got ripped off and cancelled the card but it equated to 3 weeks of hassle. I have asked the bank to let me know who processed the card and by that I mean the bank that handles the transaction once I have that I will dig! As a private investigator I will certainly wreak havoc but these people need to be stopped because they are causing massive inconvenience and I believe are involved in identity fraud too based on items requested following the booking.

A1 national van hire is the same company as uk van and minibus hire tel 0844 6933 088 .WE hired a minibus in april an until now our £1000 deposit has not been RETURNED. we have now found out the company has gone is pretending to have gone bust and all there numbers DISCONNECTED,HOWEVER they have set up a new company called uk van and minibus hire same 3 asain guys in the office and started there fraud AFRESH.THE company director hammond kummar is still running the COMPANY.THIS is the 3RD scam comapany he has set up and scammed customers DEPOSITS.THE first company is A1 reservations and now A1 national van hire and the latest one is UKVANANDMINIBUSHIRE. A1 national van hire operates in WEMBLEY,BIRMINGHAM and warrington but suddenly all there phone lines has been disconnected but you can reach them on the new scam company on 0844 6933 088 and dont be fooled as they pretend like its a seperate company when you CALL.HAMMOND kumar is also the director of ukvanandminibushire when we checked with companies HOUSE.I urge everyone to report this to trading STANDARDS,THE POLICE,HMRC,OFT like we have DONE.THEY have stopped answering all calls or the phone is engaged for the whole day but yet the website A1NATIONALVANHIRE.CO.UK is still live and unsuspecting people are probably still been SCAMMED. hammond kumar we are on to you you theiving animal

this company is totally scamming people out of their deposit monies, I hired a van and returned it 24 hours later, to day 3 weeks I've been chasing for my deposit monies back, if you google a1nationalvanhire review you will find pages and pages of example of them doing the same to everyone, suggest you stay well clear, if you have used them and not got your monies back let me know as I would like to take a multi action law suit against this company and get OFT & BBC watchdog on to them, they're nothing but crooks......... You are never told up front on the website they are taking a security deposit, never use this company, based in leicester.