VAN HIRE GENIE - www.vanhiregenie.co.uk

Excellent services from inside clean van to great customer service.

We used Van Hire Genie for a staycation and from the moment I contacted them to when I dropped it back the service has been immaculate and concise. The vehicle was clean and ready when I asked and all the queries I had they had an answer for me and supported me. This is now the second time I have hired from them and will continue to do so.

Keep up the good work and will surely be recommending you to family and friends.

Great experience. I'm going to recommend it to my friends and family.

Do NOT be lured in by their constant sales! Booked a 17-Seater minibus via an Early Bird Special for 2 weeks in October to take a group of American friends on a tour of the UK. I paid for a minibus for 2 weeks and only received use of one for 2 days, with NO refund for the unfulfilled contract! Van was delivered as promised, but had a faulty side door step and a warning that AdBlue would be required in 387 miles. Our driver questioned this and was told not to worry, we had plenty of miles to drive before we needed to add it. We drove about 127 miles and broke down on the side of a busy road on the FIRST day of use, when driving from London Heathrow to our first accommodation in the Midlands. Recovery Service was through a subcontractor and took nearly 3 hours for someone to arrive after dark! Imagine 10 women (aged mid-50’s to early 70’s) stuck on the side of the road with no facilities! Van Hire Genie had NO means to communicate with them after hours. Once I could reach someone the next morning, I was told they had to get their vehicle back from the recovery service to see why it broke down BEFORE they could do anything. They expected it around noon. Later I was told, they still did not have the vehicle and would get back to me the next day. This next day was also when our group needed to check out of our 1st accommodation and get to our next one in Wales. Van Hire Genie NEVER called, would not answer my calls and would not respond to any of my emails. While they have many more vans in over 100 locations in the greater London area, they basically REFUSED to provide a replacement vehicle! I paid for a vehicle for 14 days and had use of it for 26 hours! It appears that a faulty computer was to blame, yet they tried to blame that on me too! Because they no longer fulfilled the contract, I requested a refund. Months have past with no resolution and most of the time they refuse my calls or don’t respond to email. Their complaints department took no action either. I have duly notified them that their terms and conditions are a breach of the Consumer Rights Act, yet again they take no action to rectify the situation. This company can be relied upon to provide you a poorly maintained vehicle and poor to no customer service once you get. Look on TrustPilot for more reviews written throughout 2019, showing 6 of 7 rated 1-star, with people having similar experiences as mine. I have reported Van Hire Genie to Trading Standards. They should not be allowed to continue violating the rights of consumers and taking money for services they don't provide!

Really pleased with all the services. Recommend too anyone. I rented two minibuses one 17 seater and 15 seater at first to go Germany from the 9th January 2020 to 12th January 2020. We had to leave really early in the morning so they managed to give me the minibuses one day before and give back one day after with no extra charges plus I called one day before asking if I could change the 15 seater to a 17 seater they said instantly that it was possible and they didn't even charge me. Minibuses with good quality no problems during the trip. They even advised me of safety measures and procedures to travel to Europe. Excellent customer service. Thanks Emran

great

Very good service, i am a regular renter of theirs and would not go anywhere else. We have tried many rentals companies but this is the best

I Hired 3 x 17 Seater mini buses over the weekend.

The Vans were Clean and Tidy.

The Staff Frienly and Helpful.

1st time in Hiring Vans just make sure that when you pick up and Return

Throughly Go the check list all is in order.

A pleasure to deal with over the week that I rented a van from them. Great Customer service and I wouldnt hesitate in recommending them to anyone...

Very unprofessional, first we were told they cant deliver the van when we paid for delivery and collection. Then they brought a 15 seater when we booked a 17 seater 3 months in advance. Vans shown on the website are not the ones you would get. We got an old 12 plate damaged ford transit.

A superb professional customer service in a short notice of requiring a vehicle

A reasonal hiring price