Crest Nicholson

Customer service is good in general.

But they handedover the house when it was not finished just to check in the statistics and year that they handed over the houses when they were not tet ready.

Garden was still being built, wardrobes and some carpet unfinished. So we had workers still entering the jouse therefore we couldn't move homes despite we have the keys. They are still building homes around us anf after 6 months we still have problems of lorries and tractors blocking us, our car had 2 times now puncture wheels due to screws and roads unfinished, it is impossible to sleep or have peace as it os very noisy due to the works outside, and i have night shifts sometimes. The house shakes because of works around.

Yes they give us the house on time, 4 walls up and they think is ok to live in...

Landscape of green acres in alrewas is a total shamble the curbs are dangerous, overgrown land and bushes look a mess no new plants shrubs or trees have been planted around the development most home buyers have had to re landscape the front of there properties for a hefty price tag starting at £380,000 for a small 3 bed it’s just unacceptable I get that you have tried to preserve the trees but making a Ireland out of one on The Shotts is a blatant big mistake the tree is in the way no where on the shotts is there enough room to fit cars passing either direction and no where to safely stop to give way! The Flatts is just as bad again not a road wide enough to fit car passing either direction with a curb that comes out 3 times what is the point the path is not wide enough to even fit a pushchair or wheelchair on ! Why is it there? Do us a massive favour dig all the overgrown trees and bushes up and do it properly the first time it’s a obvious hazard and I don’t know how crest have even got away with building roads like this a development of 120 houses there is never going to be just one car going up these skinny roads sort it out crest ! It’s a embarrassment the development just looks crammed together with false advertising picture perfect views of what exactly overgrown land?

They don’t careless about people’s safety and any one else as long as they fill their pockets with money!! What councillors in Brentwood did you pay to get planning permission?????????avoid this developers

The build was delayed by 6 months with no communication.We then moved in and are constantly having to chase to get the snagging done. If you want to work full time chasing a company who do not care if your house is safe then go ahead. If not stay well clear.

Use covenant in your deeds to entrap you into paying for unadopted areas .

In my case roads were deemed unfit for adoption however we were already in the property for 2 years and bough property , quality of build terrible , leaks from condenset pipe from boiler behind the plaster , probobly leaked from first installation.

Extractor pipe from bathroom to roof not fitted properly indeed had to shave joist to fit so was knowingly just placed on so moisture in roof dripping .

Phone line substandard so not going to dig up from under concrete so will have to get BT to put new line in etc etc

Where to begin? Firstly, will confirm that all incidents mentioned past or present (mainly all still present!) in this review can be proved via emails sent/received with Crest. You may not see this review for long as we know for a fact Crest try and have negative reviews removed on most review sites, that is why we are starting to leave reviews on a many as possible, to warn as many people as possible. Do not buy your ‘dream’ home with Crest and IF you do, please, please, please research carefully first and take note of the negative reviews. I would normally bypass bad reviews myself thinking it’s easier to criticise than to praise, but please these negative reviews are all genuine and ALL of them we can relate to 100%. Each and every one. So it will take me more than one review to express the utter disgust my wife and I have towards Crest. We purchased a new build at the Sevington Lakes development in Ashford, Kent. Nine months in, we still have major snagging and works outstanding. Nine months of being treated with utter contempt, fed lies, no proper answers to questions asked, no empathy or respect. Nine months of shoddy workmanship; A completely wrong kitchen installed, which they tried their very best to cover up. No dishwasher that was ordered installed and in a working condition for almost three months. One of the most serious issues being a 5-month internal gas leak caused by poor installation, therefore no less than 3x gas certificates issued…our list of issues with them is endless; We are having to have our front cladding completely replaced due to storage and water damage before installation. Repointing to the entire back of our house, they have tried to patch it no less than 3x times. We are still awaiting our porch/canopy to be fitted. This was due to be fitted the week we moved in (1st week of May 22) then it was June, July and we still await. They tried to pass plans for a canopy not agreed to either. The driveway needs to be completely ripped up, releveled, and re-laid due to flooding. Electrics not installed to 2022 industry standards. Lofts not vented properly causing condensation and await extra vents to be fitted. A bit too late as insulation now wet through and in some houses the rafters are wet through too. Will they replace the insulation etc? maybe but there will be months and months of constant fighting and wrangling with them. The street lighting is only just being properly worked on now, it has been dark throughout the dark winter nights. Drains constantly blocked and being pumped out at least once a week. Once they have your money, you are nothing. For them it’s onto the next fool. Their supposed mantra is “We want you to be happy”. Absolute nonsense. They treat us all like tenants instead of homeowners. Communication is a nightmare. When you do finally get answers, they are never in the form of a direct reply to your concern or complaint. Always swerving the difficult questions or not answering them at all. The Eastern MD just hides behind his secretary and uses her to reply when he needs too. Staff turnover is beyond a joke we have literally had at least 4x site managers and 4x customer service managers over the past 9 months. We wished we never bought a home from Crest in the first place. What an indictment that is. But they don’t care anyway. They absolutely do not care what anyone thinks of them at all. End of. It’s all about the buck, OUR buck. So, we feel it is best for people to be warned rather than fall into the trap that we have. It has affected our mental health this past year it truly has, we wouldn’t wish that on anyone else. It was meant to be our dream home in our dream location. We have waited to live in Finberry for nigh on 6 years. They genuinely turned that dream into an absolute nightmare. Please feel free to ask any further questions, will be happy to assist.

I would thank you site manager in Daventry. He is a great and warm person since day one . He provided a wonderful services for fixing snagging issues. I feel so lucky to meet a site manager like you.

Absolutely ruined a dream home. Do not trust them 1 bit once they have your money they could not care less. Our house was the 1st built on the street. We lived for a year with houses going up around us. When we moved in we were told repeatedly by Crest onsite team that any cracks would be fixed as we have the works around us. Yeah right. 1 year on your refusing to fix works wrong from day 1 now your not around. The after care is absolutely awful. Try talking to the midlands MD pathetic responses hiding behind his secretary. I have been told by a crest site manager that after covid things have changed and they are penny skimping more. I would NEVER buy Crest do not believe the hype. Check social media for any development you may be interested in. Hundreds on our estate feel the same. 

I could probably write a book on how bad this builder is. To start with, after you book the house and exchange contract they forget you and don’t call to report delays. The delay is not just by months but can be more than a year!! I know, ridiculous.

The building work is shoddy, leaks cracks and breaks are very common and they don’t (JUST DONT) repair it, which they should.

The customer service and the sales office is horrible and unprofessional. They make up stories, misplace quotations and list of choices etc but never admit it .

Extremely corrupt, overpriced houses.

DONT BUY

We definitely will not recommend Crest. Up to the point of completion, the service was good but as soon as we moved in, we realised how bad they are. The day we moved into our brand new house, there was a leak in the upstairs family bathroom that damaged the living room ceiling. There was a stopcock burst in the kitchen a week before we moved in which damaged half of our kitchen unit and all of our kitchen and dining room flooring. Crest didn’t inform us how bad the water burst was and proposed to only changed few parts of the kitchen unit. After moving in we realised that firstly they got our kitchen unit colour wrong and second there were more damage than what was mentioned. The whole kitchen unit had to be replaced; with the flooring and skirt board. Garden turf was done so badly that they had to be replaced. Leakage in downstairs cloakroom. Our snag list is forever long and we are more than a year into moving that Crest is still promising to get them fixed. Their customer service team is one of the worst I’ve dealt with. Their Head of customer service over promised but never delivered. We are still waiting on technician to come and assess big cracks in our garage. It is beyond ridiculous on how much you have to chase them.