Westpoint Homes - www.westpointhomes.net

Speechless. A lot of issues since day one. I hired a professional snagger for peace of mind and they found over 80 visible snags across the flat. He literally told me that it's very clear that the site manager didn't snag the flat before handling out to us, which it's extremely unprofessional.

Also, it's been several months that myself and most of my neighbours are still waiting for most of the snags to be fixed (and no communication on behalf of the builder). In the meanwhile we are finding even more issue every day.

I have already raised the issue with a couple of councillors and it looks like this is not the first time that they hear extensive bad feedback about WestPoint.

Agree with most recent review. They are quite simply the worst company I have ever dealt with anywhere, anytime. We have been in for nearly a year and still problems.

Absolutely ruined our move and I can't wait to move on.

The single biggest issue is that the higher paid staff do not get involved, leaving the lower paid admin folk to deal with the hundreds of complaints that come in monthly.

The have completed our Ascent development late, taken our money and moved on to take money from other unsuspecting buyers. Our block have had floods, news windows, new bathrooms and many more issues. some discovered by chance when getting additional work carried out, like no cleaning agent in boiler system and no earthing of gas fittings, even though GCC gave a habitation certificate.

They have used a key fob system that nobody can source replacements for. They used new, cheaper contractors than from previous builds and are spending masses bringing them back in to sort out faults.

They need to step up and address buyers issues rather than hiding behind admin staff. Nothing cannot be sorted, but the management ethos is 'we have the cash, let's stall as long as we can until folk get fed up" That's how it comes across.

Sorry seams to be the hardest word!

This builder is shockingly poor in the quality of their house- build, and the way that they treat their customers once they have their money. Their website and sales people are full of all the “shiny” marketing promises…..but the reality couldn’t be further from the “quality home” hype.

I read some of the poor customer reviews before I purchased, but just put them down to some minority of unhappy customers….But, please take heed where I didn’t……the bad reviews are representative of the overall level of customer dissatisfaction and disappointment across this development, and other WestPoint Homes developments around Glasgow.

Owners have written to Glasgow City Council, pleading that they don’t award Westpoint Homes any further building contracts - they just don’t want other unsuspecting customers to fall victim to this company.

One of the owners here bought their home together with their partner……They told me that WestPoint Homes had stolen any joy in the purchase of what is their first ever family home. If that doesn’t wave the red flag to tell you to avoid this company, I don’t know what would! :-(

Westpoint homes has left us with windows that are installed incorrectly leaving us with Dust stained floors and grout.

Our garage door seals were painted which causes the garage doors to not open.

Crushed our sewer pipes

Paint on exterior of home not complete

These are just ti name a few

Westpoint homes is an absolute nightmare

Love the flat but so many problems with shoddy workmanship. All our complaints get ignored,lucky to get a response. Plumbing joints in the have split after a year. Told to claim from the insurance. Deed of Conditions stares flooring must have acoustic underlay but they didn't fit it so problems with noise. Mahy other problems which they just ignore. They don't live up to their claim and am very disappointed. Properties are not cheap so expect a better service. Not impressed with Redpath Bruce either, we have to keep chasing them up.

Words fail me when I try to describe Westpoint homes. Just a lot of false promises. I have had nothing but delays and no apologies. Staff in particular at head office are rude and just do not care (Caryl Spiers is by far the worst person to deal with and needs a lesson in customer service!). Was hoping given this is a smaller company they would care and quality : customer service would be top dollar, sadly not the case.

Avoid if you can, plenty of other house builders which provide a better service and product.

What a great image westpoint have created shame they don’t live up to it! First of all sales staff full of false promises 6 months late in entry. House not finished before hand over. roof finished 7 months later. Dodgy electrics live cables running no where. Broken window frames and the cheapest fitting available doors windows etc. Finally westpoints chosen factor redpath that another story stay away if you can!

About to celebrate my 10th year in a Westpoint Home, and still very happy with the product. Very little settling and I've had to do virtually no maintenance. I did have to replace all the appliances within the first couple of years, but I wouldn't expect anything else and they wouldn't have been my first choice anyway. Westpoint were great throughout the purchasing process, including snagging. Everything was resolved and problems fixed very quickly, but that was ten years ago, can't comment on their service today. Just thought a review after multiple years was useful

Unfortunately bought a flat from Westpoint homes in 2014. Snaging list was very long . i have tried to contact them recently about NHBC because of a blown double glazing unit. They have ignored my e-mails.

We were told we would get keys in January...this was pushed until April ( whilst being told almost every week by the sales agent who was on site that we should get keys next week every other week). Once we were finally handed the keys the ' snagging' was and still is through the roof. The doors all scraped, bashed, chipped, paint work dreadful, scrapes in glass, balcony glass scratched this isn't even half of it. The worst for us was all the skirting boards were a mess and the silicone/ sealant in the bathrooms, it looks like a child has gone round with toothpaste, such an awful finish, so rushed and shabby and all over the tiles. I have no idea who they have employed to do their work but it's completely unfair for the amount of money which has been spent on these 'luxury' flats. No one is really contacting us to tell us what's been done or what will be done, and it's difficult to find the right person to help. Lived in my friends Cala flat before I moved here and the standard of their new builds are on a different level. Really really dissapointed as such a good location and potential to have been amazing.