BuyCarParts - www.buycarparts.co.uk

Parts finder is rubbish, states parts fit your vehicle and when they arrive 4 weeks later, they don't fit! And the company don't accept that as their liability. If returning parts you have to print off a label for each part and labels for customs as the part are going back to Germany. I opened a brake disc box and compared the disc off the vehicle, when I tried returning the part I was asked for pictures and even tho it had not been fitted they concluded the part was used and would not accept the part back as a return. I am now on week 3 after returning the other parts and still waiting for my money back. I won't be touching them again.

I entered my reg on the website to identify the appropriate part for my car. I was presented with the options, I purchased the part. When I tried to fit the part it did not fit my car. I contacted the company, they did not accept any liability for their part finder filter presenting the incorrect part and will not refund or replace the item. What a short sighted view on customer service. I will never order from here again.

Ordered brake discs and pads on 12-09-22 and still hadn't arrived by 21-09-22 so I e-mailed them - they are blaming their courier but are unable to trace the parts or say when/if they will be delivered - since the car is off the road waiting for these parts I e-mailed on 22-09-22 and asked for a refund so I can buy the parts elsewhere - they are refusing to refund as they say my order has been dispatched - so now I'm stuck with no parts and a car that won't pass a MoT - if I go out a buy another set of discs and pads and the original order turns up I've wasted a lot of money but if I don't I can't use the car - I certainly won't use Buycarparts again - I've asked PayPal for a refund and awaiting their reply

Three weeks now and still no delivery.

It turns out that "BuyCarParts Great Britain" ships everything from overseas.

Customer services have not been that helpful. My car still needs new brakes. I would not recommend them.

Dreadfull company, the reason their parts are cheap because they are not proper parts.

I put in all the correct details and they sent not only 1 wrong part but 2 wrong parts.

Then you have to pay postage to return their mistakes, but after speaking to others it seems to be a thing. If they keep sending out parts that are not correct without any Checking they should accept responsibility and pay for refunds

I have never experienced a service as bad as this.

A company that when you buy an item, treat you like they are doing you a favour.

- After a 2 week delivery delay, they refunded me.

- However, no contact on delays and a different excuse from each adviser that I would call and ask for any update (basically telling me they can't do anything)

- They finally refunded me!

- They then claimed the item got delivered, said they had confirmation from the courier (parcelforce).

Having confirmed with parcel force (after I contacted them directly) there is no proof of delivery or a signature as I wasn't even at home...

- Buycarparts then sent me numerous threats including telling me they will go to debt recovery! lol

for an item they haven't delivered and that they don't have a proof of delivery for!!!

Without a doubt the worst customer experience I could imagine and have informed everyone I know!

Will post further reviews on these guys, incredibly poor

Bought a pair of boot stays 7 months ago. one failed already and they insist on knowing VIN number, mileagage at installation and removal, engine size etc etc before considering whether to refund! Surprised they haven't asked for my flaming blood type! Emails back and forth for weeks and still no luck.

buyer beware

here lie dragons

ordered 5 lots of parts.

None of what I ordered, "our experts have replaced...blah blah"

Didn't ask, just sent me any old rubbish they had in stock and over charged me for the safety net when I had specifically not paid for it.

false names of customer service to make them appear english.

Run! there are other suppliers

This is a German , with a rubbish/terrible transport. Should of pay that extra 10-20 % increase, on other website that are from uk or have better services.

Not a UK company!

Do not buy thinking this is a UK based company and your spares will come from UK. It is an Auto Doc clone and you could be faced with a huge bill to return any incorrect parts. Also do not trust the website to give the correct parts for your registration or car details it is very bad!