Halfords - www.halfords.com

Online ordered an oil filter for 1 week without notification for collection, it is just like a sham I chat everyday online with CS without any staff would help but ask me to wait day by day.

Finally Halford FB simply cancel my order by itself without my confirmation.

Bought a byke in Paisley Halfords. He served me realy impressed with his expert knowledge and ability.Would recommend the hole experience. Regards 

Shocking service don’t touch them they will waste your time

I ordered service parts for 2 cars of which, I was informed during preferring, oil and one Crossland filter were available at the local branch. Delivery was forecast for the following day for the oil and filter and the following day for all other parts but I was then unable to amend delivery for everything on the second day!

So, oil and filter arrived following day no problem.

Next day, the remaining parts arrived. Unbeknown to me, these are supplied by Eurocarparts. Of 5 filters, 2 were wrong, which was quite clear by the part numbers. I rang Customer Services and the assistant was unable to establish which parts were wrong as she can only see my invoice and order numbers (which are not part numbers). She said she would escalate the query and I would receive a return call within a day (I would expect this within two hours as I had said I’d started the service and needed the car the next day).

6 days later I get an email informing me I needed to supply order numbers and costs and delivery numbers and costs. So now, I’m expected to investigate my own complaint. What a totally sun-standard level of service so beware of unacceptable levels of support if your order is wrong.

My resolution is to return parts to my local store next time I go near it and I’ve had to order the wrong parts from elsewhere in the meantime.

As most reviews on here praise the shop staff, it is true that most of them are indeed good.

However, this company overcharge customers, and after care support is non existent.

I once bought a spare tyre from Halfords UK, it was faulty, instead of giving me a refund or a replacement, they made excuses and wasted time on why they would not.

The items in the shops are way over priced. You would be better off buying from else where (unless you don't mind getting ripped off, just for the in shop experience).

I am absolutely frustrated by the way I have been treated by Halfords. They have failed to deliver the bike I purchased over 6 weeks ago and have been no help every time I have contacted them for updates about its location. After 30 days of waiting tried to cancel the order to be told I could not, which is in breach not only the Consumer Rights Act 2015, but also their own Terms and Conditions of Sale for Halfords! Have reported them to the UK trading standards and also the European Online Dispute Resolution platform. Would advise other customers to be very careful when ordering online from them.

I visited the Dartford Heath Lane store no 0795 on Monday 4 December 2017 and had a new set of Halfords windscreen wipers fitted. All ok for two days then I noticed a noise from the wipers when in operation. Ten days later I inspected the wipers and found that one of the wipers had started to fall apart with thin strips of plastic sticking out of the end of the noisy wiper.I took the car back to Halfords, complained about the wipers and was immediately offered a replacement pair of Bosche wipers at £3.00 extra cost! I was told that the Bosche wipers were of superior quality and would last longer than ten days. I got the impression that my wipers were not the first that had fallen apart and this was a routine matter for the staff who were at all times polite and helpful. What I didn't like was that Halfords were selling such poor quality wiper blades that failed after a few days and that I was not provided with decent quality wiper blades in the first place!

I web ordered a Boardman sport bike on Tuesday,that night they phoned to check when I would be collecting,I said Saturday and they said they would build it Friday. So Saturday I arrived at Ashton u Lyme to be told it was a display model, oops I thought but they knocked of 50 quid. So took it away, but when I got home I noticed some wear on the back tyre that led me to notice a rear wheel not to specification a front tyre not to spec.and a loose saddle,which I later found had a bolt missing. Clearly a second hand bike, my local branch also spotted no bell and no reflectors, legal requirements. Customer lack of services want the bike left at local store. OK this is a cut and dry case. How wrong was I,customer lack of service are so blinkered. Three weeks later I got a bike with no real apology or compensation. Be careful which branch you use as quality of service seems to vary a lot.

We went looking for my First Road bike we live in chepstow so decided to travel down to the halfords store at the Maesglas Newport store. On arrival at the Store we was Asked if we needed any help from a Very helpful assistant

This lady was very Good taking use Through our options on me picking my first Bike

i decided to buy one of the bikes we was also helped by a helpful younger assistant that helped take my bike to my car..

We really Enjoyed our experience at the newport store, giving a very big thank you to the lady I dealt with for her Help.

Regards

Took my bike in for a new cassette and chain. All sorted in 1 hour as I needed it back. No better service than you get from the people at the York store.They had the parts in stock and the price for the work done was incredible.