
Star Leotards - www.star-leotards.com
Customer Service
Quality of service
Quality of website
Star Leotards - www.star-leotards.com
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User Reviews
Customer Service
Quality of website
Value For Money
Bunch Of Charlatans!
I ordered a personalised leotard, shorts, hoodie & t-shirt for my son from them. Took months & many emails before I finally received the leotard & shorts in the wrong colour & no hoodie or t-shirt. I was so polite & supportive to them & very patient, but they ended up stopping responding to emails, telephone numbers were not in operation, address is a shared business address in Manchester. Never got my money back & never got the hoody or t-shirt paid for & no rectification of the leotard & shorts. Avoid this company, they take your money & don’t care about the customers.
Customer Service
Quality of website
Value For Money
Never Received My Order But They Took My Money
I ordered a persnonalised leotard and shorts for my daughter’s birthday in January and they have never arrived. I have emailed this company and received no replies. From looking online they seem to have ceased trading or disappeared, taking everyone’s money with them. Should they re appear- do not order from this company ever!
Customer Service
Order Never Recived
ordered leotard for granddaughter for xmas sent wrong one emailed sent pictures as requested said they would send right one before xmas never turned up emailed loads of times would not answer emails had to get in touch with bank to get my money returned would not deal with this company again just don't care about customer would have had more luck talking to a brick wall wish I had read revues before ordering for them do not use them uslees
Customer Service
Quality of website
Value For Money
Bad Guys
Stay away from them. They wont post your order.
Customer Service
Quality of website
Value For Money
Made Payment For 28 Leotards And Never Got Them
Never ever buy anything from this company. In April 2018 we ordered our clubleos. We made the payment of £420 and the company never delivered our leos. They have promised to send the money but nothing. Last thing we did hear from them was in November where they promised to send us pur money. They won't respond to our e-mails and keep blocking us on Instagram when trying to contact them now. As they now have taken a pause with their company it is pretty clear this so called company stole our money! NEVER buy from this company.
Customer Service
Quality of website
Value For Money
Avoid This Company
After purchasing from Star leotards we had to send several emails chasing delivery to all we got back was a story saying it had been dispatched. Then 3 weeks later after more unanswered emails we had no choice but to contact our bank assuming the company was fraudulent. At this stage we had told star leotards we were going to do this but they still didn’t have decency to reply. Only after doing so did our purchase arrive. Due to the time frame approx 8 weeks we had given up and purchased the same product elsewhere. As soon as we had received the deliveries we had an incredibly poorly written email from clearly an ill educated person abusing us for reporting them and eventually calling us thieves !!!! They refused to collect the item just threaten us with legal action. I’ve not ever left a review but due the poor service I have received I feel it is only right. Looking at others I’m not alone
Customer Service
Quality of website
Value For Money
No Item Received
This company shouldn't be trading. i ordered a leotard on 8th Feb 2018 and now still haven't received it. I have emailed them numerous occasions, every week i was told it would be with me this week. Once they asked for my order confirmation again and they would post and give me the tracking details. surprise surprise no tracking details or now no reply to emails when requesting a full refund.
Complete waste - NO ONE EVER BUY FROM THESE
Looking on this review site im not the only one to have this issue and i wish i had searched reviews first.
Customer Service
Quality of website
Value For Money
Unhappy Customer
This is the only ever review I have written, and only because I feel so strongly about the way star leotards have been so unprofessional as a company , I ordered my daughters leotard on the 6 th of December and was told it was going to with me before Christmas I then followed it up and after telling me that yes I would have it in time for Christmas I was then emailed to say first week in January after numerous emails and proof Of order I sent an email asking for a refund in which i had to send four times I was yesterday asked for my order no yet again ! They are unbelievable I have never dealt with people so full of deceit how is this company still trading!! I am still waiting on my leotard and a reply! Unless they meant Christmas 2018 !!!!
Customer Service
Value For Money
Absolutely Horrendous !!!!
DO NOT USE THIS COMPANY...
I’ve received 2 faulty air tracks, glue all over them, puncture holes in them, absolutely horrendous quality!
Communication started well till I wanted a refund! Now they will not reply to me!
It’s now 3 months since I ordered, I’ve spent £300 and have nothing to show for it!
I too am trying the credit card company but if I have no luck I will take them to small claims. It’s terrible that businesses like this are allowed to operate! They basically just take your money and run
I am in talks with the credit card company for a full refund. Our track was awful but he has insisted there is nothing wrong with it!
Customer Service
Quality of website
Value For Money
Poorly Made
I am unsure how star leotards continue to trade. The 6m air track we purchased is of a sub standard quality. Seems difficult to inflate and I'm having the same issues as other reviewers! I've emailed but had no response. Shocking. I have reported the company to trading standards
There should be a product recall as they are dangerous as they don’t fully inflate! So disgusted in ours that we brought our daughter for Christmas and waited 6 weeks for, all that money and she can’t use it.
Q&A
I ordered some items from them on the 18th Dec 2015, was told delivery of up to 30 days. I understand Christmas and New Year closure but have tried on several occasions ringing the contact number but just get answer machine, so left a voicemail with my contact number but received no reply. I have also emailed with a message about the goods and left my number, no reply, I have private messaged on Facebook. They have been read but no reply. I have also left comments on Facebook but they have been removed and yet again no reply. Can anyone please advise?
This company is an absolute joke. I suspect it's actually just total incompetence. It's a one-man band, run by someone who has zero customer service skills and has the arrogance to contact Review Centre to try to get bad reviews removed. He did this with my review and I was able to supply all the evidence to back it up, including ignorant emails he had sent me, in order to get my review reinstated.
The only thing I can suggest is that you contact whoever you paid through (Paypal/credit card or whatever) and tell them the company have fraudulently taken your money without supplying the goods. Then you should also contact their local Trading Standards office and ask them to look at this website to see the number of disgruntled customers. This person should not be allowed to trade and needs to be shut down. Good luck with getting your money back, I know what it's like.