Easylife Group - www.easylifegroup.com

I have purchased a number of items myself from this company most didn't last or were returned. Now I find an advert for their face masks stating they protect up to 95% from virus has been banned as misleading as like most of their good they don't work as stated and have not been tested.

My advice is to check up on what I say and try to get a refund. Also, I suggest people check this company out on other review sites.

As the mother in-law is not on the internet we bought some bits she wanted from easy life motor club ,we were promised a £10 voucher ,This was last year ,sent email reminder told to wait 28 days as high volumes to sort out this was 6 months ago

keep away 1 star is far to high .

Took £59.99 from my father-inlaws account while he was in hospital for a 'motor club' without permission. He has ordered a product from them before but did not agree to join the motor club.

They are currently disputing the refund claiming they he an audio recording of my father in law agreeing to it (even though he was in hospital on the day they claim to have spoken to him) They won't provide a copy of the recording.

Please do not use this company for anything

I bought an item from Easylife for about £15, then the next month (in my Credit Card bill) found that they had joined me to their Motor Club for over £60. I signed nothing to say that I wanted to join this, and got from them nothing to say what to do if my car broke down, or how to contact this so-called Club. All I knew was that they had taken the money. According to them my request to have a refund was "too late", I should have told them before I knew that I was being joined to the club. Any contact by phone to them results in "you will hear from us within two (or four) working days".

Do not trade with them at all.

I ordered an item on line from Easylife on 8th August. I had a confirmation email on 10th August noting that the item was in stock and would be delivered by Yodel on 15th August. Yes you've guessed it - it did not arrive! Looking on the website it noted that the order was "complete" on 10th August, but when checked with Yodel on 16th August, the item had not been picked up. Easylife then washed their hands of the matter and waffled on about there was nothing they could do but wait for the order to arrive. I wanted then to cancel the order, but they sid I could not do this but had to wait for the delivery and then refuse to take it. What a waste of everyone's time and trouble. What a way to carry on a business! This is the third time I have had trouble with Easylife - will I ever learn?

Easylife won't stop mailing my dead father. My father died at the beginning of 2017, he subscribed to several catalogues. I returned each one to sender with a note to say he had died. Within a couple of months all but Easylife had stopped mailings. I emailed them and they replied in February as follows:

Please accept our heartfelt condolences on the loss of your loved one.

I can confirm that I have now deleted the account from our mailing list.

In response to your correspondence, I have removed the account from our mailing list. However, please be aware our catalogues are sent directly from a print house with schedules one month in advance, so you may receive one or two more mailings.

The catalogues continued to arrive, I returned them with notes. I emailed again with an extract from his death certificate. I'm still getting the catalogues, I just want them to stop. This is distressing us, why won't they stop sending the catalogues.

First order placed which was meant to take 3 - 5 days to arrive, it took over 2 weeks and one item was missing; apparently out of stock but not when I ordered it! Also 2 items were faulty and it took me several emails to get this sorted. Eventually i was told that a courier would collect them on a day of my choosing, though this had to be Mon - Fri and it would be between the hours of 7am - 9pm, a time slot could not be given.

After several complaints I was finally issued with a £5 off voucher but this had to be used on an order under £30. Orders under £30 are subject to a £5 delivery charge, orders over £30 are free delivery. I queried this and was eventually told after several emails to them that the order had to be over £30.

More problems experienced when I tried to use the voucher; when I input the code it would not be accepted at all. I emailed Easylife again three times and have hear nothing back from them. The last email that I sent to them was six weeks ago so I guess i am never going to get a reply.

When placing my order online it showed everything was in stock so placed order expecting 5-7 day delivery. No such luck. When I emailed an enquiry I was told some of my items were not in stock and they weren't sending out part orders. No delivery date was offered. Have emailed again today so watch this space.

Ordered some products 26 September. Not delivered by 17th October, when I chased. I was told that they had systematic warehouse operating problems. Goods eventually arrived late October, which I promptly returned because it was too late by then. Three weeks later I realised that I still had not received any refund! Chased 22 November, was told "could I please wait 5 or 6 more working days". I have pushed for an earlier refund. But any vestigial confidence I had in this company is now utterly destroyed. I will NEVER purchase from this company again, and I suggest that you AVOID.

Seven weeks ago I ordered a ladder and after 2 weeks of enquiries as to when it would be delivered I was told the order hadn't been generated! Customer service must be the worst I have ever encounted, waiting times of half an hour only to be cut off. Promises of emails that never materialise and 7 weeks on no ladder and no sign of a refund. Do not buy anything from this company, I'm certain it mustn't really exist! Would appear after other reviews they take the money and that's the end of it. Next email I send is to Dominic little wood on tv. Definitely needs investigation!