Garden Furniture World www.gardenfurnitureworld.com

Was initially wary buying a garden corner seat from here given past reviews I read but thought I would chance it and glad I did. Absolutely amazing company. Order confirmed via email and spoke to sales the following morning owing to the negative reviews just to confirm the order. Delivery was made in less than 3 days and couldn't be happier. Product is amazing and delivered bubble wrapped and on a crate. No damage and exactly the same product is sold by John Lewis at over £400 more. Glad I ignored previous reviews. Thank you so.much.

Terrible terrible terrible service. They initially delivered the incorrect table, followed by a damaged table followed by an even more damaged table. 2 months on and I still haven't received the right table in the right condition. Would avoid

We bought an expensive garden furniture which was sold as being Kettler, although on arrival it did not have anywhere labelled as Kettler.

After a few days we got hold of customer service, who assured us that this is still genuine Kettler even though nowhere it says so - not on the furniture or instructions.

We kept it - big mistake!

The wood looked untreated, so we bought some special oil and treated it. After the first proper rain, the wood went all grey and started to peel and fall apart. It looks absolutely awful, costed us over £1000 pounds and lasted until the first rain…complained to the retailer, which is under Dawsons department store. After a few months we got an email that this is expects. I am absolutely appalled.

Having ordered over £2000 of furniture, i then had to stay at home for 2 days to receive the furniture, once assembled I found parts missing, the customer service wasn't interested and just passed me over to the manufacturer, never again would i purchase or recommend your company to anyone and warn anyone to use a better company with morals. Have wasted our time shopping with your company

I purchased a Kettler dining set comprising a table and four chairs. This was done online at about 11am on Tuesday. By early afternoon I have received confirmation of dispatch. Next morning it was delivered by PalletWays

Great prices & great service.

Thoroughly recommended

Excellent service. I'd read negative reviews but I'm so glad I ignored them. The garden furniture arrived 11 days after order, great product, good quality and price and hardly required any assembly - just a couple of screws on the table. The customer service was very good too with updates and responding to all my questions. I would definitely recommend them - so pleased with my furniture and superb service! I ordered the Bramblecrest Tetbury Modular Sofa with Rectangle Adjustable Casual Dining Table and Bench, Eco - Cloud

I was very apprehensive about using this company because of all the negative feedback but took a chance anyway. Couldn't have been more pleased. Communication was great and delivery excellent. More than pleased with the product as well and the price was extremely good.

I bought a garden ornament online it arrive broken in 2. i emailed and received an automated response 5 -6 weeks later after a 2nd email i am still waiting on a response and my money back as the ornament was a birthday gift that was weeks ago. terrible customer service.really disappointed.

delivery never arrived, never received notification of a problem with order or delivery

i contacted courier after numerous failed attempts of being put on hold/ not getting through (dx) who advised product was damaged

i emailed gardenfurnitureworld numerous times to try & cancel order & get refund. still heard nothing back (apart from auto reply saying they have received my message)

I have tried several times to contact this company as I was waiting for my table & chairs to arrive but got my credit card statement and discovered that part of my money had been refunded (£9.98 still outstanding) but no explanation as to what had happened. Still waiting for the balance to be refunded but they will not answer my replies. I also had to tick at least one star for this to be published but I wouldn't even give them that.