PlumbTap.com - www.plumbtap.com

PlumbTap.com - www.plumbtap.com

User reviews
4.7

Customer Service

4.6

Quality of website

4.8

Value For Money

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PlumbTap.com - www.plumbtap.com

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PlumbTap.com - www.plumbtap.com
4.68 80 user reviews
583%
411%
31%
21%
14%
4.7

Customer Service

4.6

Quality of website

4.8

Value For Money

User Reviews

Guest
1

Customer Service

1

Quality of website

1

Value For Money

Terrible Customer Service No Returns

Their toilet seats are non returnable which is not clear when ordering. Says fits most toilets but we have 2 different ones and their adult child seat fits neither. They are refusing to refund. We will try calling everyday to try and get our money back. At 23.50 not cheap for a rubbish toilet seat that is unfit for purpose. We could really do with our money back but it seems they do not care about selling unfit products to their customers. Stay clear of this company

1
Woardy

I'm a plumber and buy many products from plumbtap, including toilet seats. You obviously didn't read the description very well as each toilet seat has the measurements included and they clearly indicate that you cannot return the seat if you have removed it from the wrapper. Seriously, would you want a toilet seat sent to you that was returned by somebody, I wouldn't!

I'm guessing you just ordered the seat believing that all toilet seats are the same size, a regular question my customers ask me.

So get a grip, this is more about your failure to read the product description and measure your toilet pan than that of plumbtap.

Let this be a lesson to you, whenever you buy anything online read the decriptions and if you are unsure, phone the company and ask for advice, it will save you a fortune.

zwoods
1

Customer Service

4

Quality of website

1

Value For Money

Goods Broken On Arrival

I ordered ceramic brush holders which were broken on arrival, Plumbtap refused to refund or replace

Guest
4

Quality of website

5

Value For Money

Why Buy From Plumbtap

I was pleased to receive the correct items I ordered in perfect condition in two days. Thank you very much for your fast and excellent service.

I could have bought my Mira Logic shower parts a little cheaper elsewhere but I chose Plumbtap because they didn't add a massive surcharge to shipping costs because I have an AB post code, in fact they charged me nothing extra. Just the same price as the usual delivery companies charge anyway including the post office.

I think it's discriminatory when companies do this especially when it's not until the end of the checkout before you see it and it doesn't actually cost any more to deliver.

Guest
5

Customer Service

5

Quality of website

5

Value For Money

Water Heaters

I purchased a couple of competitively priced electric water heaters from Plumb tap via Amazon. Excellent service, they were delivered well packaged the next day.

jezwatson
5

Customer Service

4

Quality of website

5

Value For Money

Plumb Tap - Brilliant Price & Service

I needed a Salamander ESP 100 CPV pump to replace a pump that was over 4 years old. I needed it urgently since there was insufficient water pressure throughout the house with the exception of the kitchen sink. The urgency was further compounded by the arrival of a newly born baby. I found the exact pump at a very good price at Plumb Tap, who stated that an order placed before, I think it was 5:00pm, would definitely be delivered the next day. a UPS arrived at 10:30 the following morning with the new pump. Brilliant timing. Absolutely brilliant service!

Guest

Aqualisa Shower Head

Broke the above part whilst cleaning the shower and tried to patch it up with glue and tape, but to no avail. Looked online and gulped at the cost of the spare part on the Aqualisa website. Then found Plumbtap ... the part came within 24 hours, brilliantly packaged and some £25 cheaper than the retail price. Result. Thanks.

Guest
5

Customer Service

5

Quality of website

5

Value For Money

Aqualisa Sliding Handset Holder (99) 215001 - White

Very impressed with price, communication and speed of delivery. Thanks :)

Geitadave
5

Quality of website

5

Value For Money

Mira Excell 903.33cartridge

Fantastic service, ordered Friday afternoon, delivered Saturday morning well packaged. Great price and I particularly like the included delivery, ie what you see is what you pay, unlike others where the price seems cheaper until you get to checkout and find a whopping delivery charge or also that the price quoted was + VAT. Your price net was among the cheapest. Genuine MIRA part, fitted and works great - I am clean again!!!! thank you very much

JJWhite
5

Customer Service

5

Quality of website

5

Value For Money

Outstanding Service - And The Cheapest On The Web!

I recently needed to purchase a replacement shower pump - our old one had failed the week before a family event where we were due to have people staying with us.

I was skeptical because Plumbtap's pricing was the lowest I could find anywhere but I gave them a call to check stock. The lady I spoke to was very professional and helpful.

Got the pump delivered within 1 working day as promised, and it was packed very well and in perfect working order.

Highly recommended!

Auntieflo
5

Customer Service

5

Quality of website

5

Value For Money

Mira Shore Hose

hank you so much. Ordered a replacement hose on Monday, and received the new one on Wednesday. Fantastic. It fits, does the job, and is the correct part for my shower. there were even replacement washers supplied if one size didn't fit properly. Nicely packaged and a leaflet enclosed with PROPER WORDING, not just pictures to try and fathom out.

Great service from your company

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