Tool Station - www.toolstation.com

Disgusting service from Toolstation and their delivery company. No communication, no choice of delivery day, no delivery slot. Delivery a few days late without communication. Goods arrived damaged like they were thrown around on the way. When arranged for goods to be returned, Dx delivery booked twice by Toolstation and never showed up to collect. Still waiting to this day for them to be collected for refund. Staff has no clue, can't chase, don't do their job properly on communicating and sorting things. Requested to speak with a manager, but managers not interested in solving problems. Appalling service from Toolstation and their delivery. Would not recommend delivery, and also will make sure to let everyone I know to stay away for such and indifferent and incompetent company!

Terrible service, website showing original correct prices, I got charged higher prices, showing online correct before and after still original prices. Had to wait a week after spending hours comparing all the over-charges and they say, sorry and won't refund or return the over-charges!! Not good enough ToolStation, will go back to Screwfix.

Great customer service from the Team at the Stourbridge branch, thank you!!

Item ordered twice by mistake and refunded promptly

I bought this 144cc push petrol lawnmower 3 month ago. It originally wouldn’t start but dies out after a few seconds after much time with “core support” I was told to change the petrol - this I did and it worked twice. Now however I have the same problem. Apparently I can’t return it to store but have to package it up and send it to another location to see if it is repairable. As I understand my consumer rights I should be able to return it to the store and get a replacement that hopefully does work. Why is this not the case? The packaging to return it costs about £30 meanwhile I’m with out a mower. Also Core support require their code this does not appear on the product or the handbook the only one that does is sku 7584 - XSS46F which they done recognise!.And won’t talk to you without it? Given Hawksmoor is a product of Toolstation and created by them I find this unbelievable.

Please just let me return it to my store at Debden and let me have a replacemen

Ordered duct tape and pipe wrap (90 piece bundle). Duct tape delivered and left in middle of drive where it was going to get run over 30 plus m from any doorway, Third time in a row Evri have doen this. Ordered 5 units got 4. Pipe wrap one solitary piece was delivered not 90. Web site said order fulfilled / completed. Tied their web bot, useless kept going back to square one. Rang this morning 47 people ahead of me in queue at 9am took 30 mins + to be answered then ages trying to get to the bottom of it - They said they were out of stock, so why did they take the order and say they had fulfilled it. Offered a refund (would take 7 or mores to process)- great now a day behind and wasted an hour or more in addition, my time is also valuable. Found local Toolstation store had same product in stock to buy individually but only 80 pieces not 90 so ordered paying more for 80 than I had already paid for the no show 90. They would not make good the discrepancy. So had to spend 3+ hours sorting this, £20+ on fuel etc driving to local store, lost a days work on the project and so forth. They did however offer me two fingers in suggesting an ex gratia payment of £3.00 was generous. Cost to me at the end of the day in the region of £160 over and above the cost of the goods. An this is a company I have spent some £100k with over the years. Screwfix here I come.

I recently purchased a euro lock from your Bootle branch on Merseyside and the service I received was really fantastic. The lady who served me, sourced the lock I really needed to do the job and along with her excellent colleagues saved me time, money and what would have been real frustration.

If only all service was this good.

I would like to recommend tool station for the very friendly and helpful staff. I went in to purchase some light bulbs which they unfortunately did not have in stock so they sourced which branches had them and then the lady working on Saturday rang Kettering and asked them to keep the 2 they had for me which I subsequently went to get. Thank you very much for finding them for me. I must also add that the lady said she would get some from Hinckley for me when she was going on Wednesday if I couldn't go to Kettering.

Boston Branch. Ordered online and went to click and collect as normally. Waited till next counter person became available. They ignored me standing there and started serving the next person in the till queue. I asked if anyone was doing click and collect. I was told no you need to queue and he turned back to the person he'd started serving. If that was the case why not tell me when I first walked in and stood at the counter. I'd been there 5mins patiently waiting for the next person to finish. The queue was around the store about 8 people. Gave up just went to Screwfix got served pleasantly and promptly without pre-ordering. Enough to make me think about giving up on Toolstation. If click and collect is not available then remove it as an option on the website.

I ordered dry pipe tester which was promised next day delivery but after four day waiting refund was issued it took them to realise stuff is not available let alone next delivery

Next I ordered some Flexi ploytho pipe with isolation Volve one part of order delivered other one disappeared I chased back to local store they didn't have clue call parcel force they rebooked but nothing happens

Guess what after week order arrived with no updates while I went to screw fix Done my project pack your tool this is not business

Wish i could paste all the 18 emails from Toolstation, Hawksmoor and Coreservices. Ive put Hawksmoor because all 3 are the same company, and trying to get through the idiocy of the people working there beggars belief. 5 weeks of a petrol lawn mower boxed ready to go with QR code on top of box, in my lounge, and yesterdays organised pick up with TNT by Core Services, never happened, so emailed TNT and got reply within hour asking for serial and model number. I have provided everything bar my medical records during the emails to/from this company 18 so far. Sent photos and receipts 4 times and written at least 6 times. I am at my wits end, and im off to Small Claims Court because i am not giving these people £209 for a piece of rubbish!!!