Applause Store - www.applausestore.com

BGT London. Their queuing system is a complete joke. They have multiple queues which aren’t monitored properly. When ‘security’ aren’t looking, people join the back of the priority queues without having their tickets checked. We waited for over an hour in ‘our queue’ to be told that there was a cut off and the entire queue next to us, who arrived after us! had to be cleared first? we were right at the front too. Work out that logic.

Firstly our BGT eTicket states the queue should be no more than 10-20 mins, we queues for nearly 2hrs. When we first arrived we were too early so was told to come back as the afternoon session were still queuing. We came back only to find the afternoon session still queuing because the show had been delayed. We spoke to a member of the team who told us to return at 3:30pm. Fortunately we arrived at 3 because the queue had already started. We finally exchanged our eTicket for seat tickets and asked when to come back. Here’s where it went wrong. The member of staff issuing our ticket told us to come back AT 7pm. She did not say BY 7, or doors shut at 7 or no later than 7. We arrived back at 7:10 to be told that the doors were shut and we weren’t allowed in. So my assumption is that the doors to let people in must have opened way before 7pm so why were we told to be back at 7pm. I appreciate the tickets are free but the travel, food & drink for our family is not. It would be great if Applause Store had some respect for others and ensured the staff representing them provide us with the correct information so that we can avoid disappointment & wasting our time & money. Not impressed at all!!

I write this evening after being allocated tickets for this evenings show of Britain got talent semi final at Hammersmith Apollo.

I traveled 60 miles and arrived at 4pm, only to be told that the show had reached capacity.

I was under the impression that I had a ticket and had to arrive by 5pm as the applaud store email suggested.

I wasted money on travel and my eight year old daughter was left in tears.

I have since read your terms and conditions.

I believe that tickets should not be issued in such fashion. Tickets should be allocated accordingly to the "consumer" with no shows being allocated to people whom arrived without a ticket confirmation email without the aoplause store confirmation.

I would ask that my expenses are refunded to me and allocated tickets are issued for the final.

I look forward to hearing from someone either at ITV or and Applause store.

I emailed ApplauseStore before attending the BGT Auditions, with no response.

I spoke to a team member on the day to explain I had difficulties standing in a queue and took along medical evidence.

The team member was rude and said to her colleague, 'it's not fair when others have to queue', and to cut a long store short, I was left alone with panic attacks on a bench while my wife had to wait in the queue.

I spoke to another member, and we were then given tickets (and with an exchange of words between the two staff members); our seats were for the last two seats at the back. That's despite getting there hours before the show and people still queuing - and able to collect tickets for another 2 hours! I spoke to someone in the queue after my wife, and they had tickets for the Stalls!

I felt discriminated against because of my disability, and I have since emailed them, even the CEO, but they just ignore you. It's disgraceful.

Travelled from London to Basingstoke, arrived an hour before the stated time to be told booked out. Very poor instructions regarding green car Park, Could not find as no signage outside of shopping centre car park for GREEN car park.

Will be blocking any further contact.

This practice is an abomination in this current climate when all are encouraged to limit FUEL CONSUMPTION as much as possible. So a high percentage of people travelling unnecessarily.

Of course I am angry but these practices must be highlighted and operators held to account.

I would encourage all to raise issue with MPs

Travelled 3 hours to watch a show with priority tickets and our group wasn't let in due to what was essentially an administrative error. Avoid if you live a long way away as you may be disappointed. Wasn't the end of the world obviously but very disappointing for our group of young people as we had got our hopes up. I'm sure it can be good in some cases but we were unlucky.

Terrible. I have been to many of their shows in London and Birmingham.Being a ballet dancer myself i went to see the greatest dancer auditions in Birmingham in the morning was told by the male host during breaks when not filming if we attend the afternoon show we get free tickets to the finals. We did just that,and i enquired with a woman from applause about this she took my details.Heard nothing since August its now February 2019.I emailed them 3times,even applied for the finals no tickets. I think im more disappointed in the fact no-one replied to my emails (no manners)and the woman didnt get back to me and the fact the host tries to try get people to attend.Its just terrible it puts me off ever seeing any shows from applause. p.s i sent emails to loads of different emails for applause and not one got back to me. I checked spam to before they even start.

Arrived about around 4/5 hours early told we had tickets, given out 15 mins after, came back later and watched auditions! Really helpful staff and all really clear.

I have been to a number of TV recording shows at the ITV London studios either as a general ticket holder or priority ticket holder. I want to share my tips of ensuring that you have some sort of a good experience. You read the horror stories on the reviews but the main problem is waiting in a queue with no guarantee that you get in!

The London Studios is within easy reach of Waterloo station and there is no car parking around the area. Within five minutes walk are a number of places that you can buy food and drink although you won't be allowed to consume this in the studios.

1. It is worth buying a priority ticket membership as you get some chance of getting in!

2. Ignore the time that you need to arrive on the ticket. You need to be here at the most..2 or 3 hours before the time listed especially if it a popular show. So you need to be prepare for a long wait.

3. Come prepared for the weather..a warm coat, umbrella etc

4. Bring food and drink with you. However if you are in a group, you can arrange for someone to buy food and drink nearby.

5. Bring a book or ebook or any device with a film to pass the time. Although this is a good opportunity to engage with folk in the queue!

6. Be prepared to stand in the queue for a long wait. There is no place to sit down unless you bring a fold up garden chair or one of those golfing seats!

7. Whatever happens don't leave the queue even when you are allocated raffle tickets or wristbands. You might lose your place unless you are in a group who will keep your place.

8. The only toilets are in the London studios building and you have the advantage of going to the toilets if you are on the grounds of the studios. In fact when you are let into the building, go straight to the studio and secure your seat. The seats are not numbered and reserved. The stewards will direct you to the nearest empty seats. Only when you placed your belongings on the seat, then go to the toilet.

9. Always be polite to the applause staff. They only doing their job! You only the situation worse for yourself if you start a confrontation with them. My experience is that they are polite and friendly!

10. You will go through a security and body check. So make sure your bag is kept open as you are nearer the security station.

11. Once you get past the security table, you almost there and the applause staff will line you against a wall with plaques of celebrity hands and overhead heaters.

12. Keep your hopes up!! If you are a general ticket holder and don't get in, you will be allocated a priority ticket.

I managed to get 2 tickets through Applause for the X Factor final on saturday. Applied early ( november 26) and by december 2 I got the confirmation e-mail and the tickets.

Went just before 9am to queue, 2 hours later we had the tickets in hand. The staff of Applause were very helpful , and not rude at all as some people might have experienced, in their earlier reviews. They answered questions, helped as much as they could, gave correct informations. When they handed us the tickets we were told to come back at 5.30pm and queue up at our entrance gate ( which turned out to be South West). 10 minutes later we were in , the queue was going fast, our bags were checked, very efficient, no fuss. Then we had to wait another approx 20 minutes and we were let in to get to our seats. They were side view seats in row G, but right next to the stage, so we did have good view. Also to me it was interesting to see all the behind the scenes things, how much work goes in to a live event ,when everything has to happen very fast.

This was the first time I ever applied for tickets through Applause, but my first experience was great. Also couldn't fault the staff at Wembley at all. Thing is, being polite goes a long way. Don't expect anyone to be lovely if you are horrible to them. My advice is ,treat them as you would want to be treated, believe me, they are doing their best, some things they just can't help as it's out of their control. We were chatting with them , had a laugh, and they were delightful. If you are rude to them from the word go, what do you expect?

The only negative thing was the rain, but that was no one's fault was it ;)