Eventim - www.eventim.co.uk

I recently paid over £200 for 2 seat tickets at Rochester Castle to see Nile Rodgers. I had seats F55 and F56. To cut a long story short F56 didn’t even exist and F55 had been sold to someone else as well as myself! Contacted Eventime the following day, received an email saying it would be sent to the correct department. Emailed again a week later just to be ignored! Never again

I was unable to attend an event for which I'd bought tickets (unavoidable - medical issue), I had purchased their missed event insurance which turned out to be a trick basically

Do yourself a favour, do not purchase tickets via this Company, and if you do, definitely do not purchase the Ergo/Mayday missed event insurance

DO NOT USE THIS COMPANY… customer service is absolutely terrible. The concert we booked with them has been postponed and we are unable to attend the rescheduled concert, due to this we politely requested a refund. All we get are generic reply’s asking us to be patient and we will have a reply in due course when we may be able to claim a refund for something that they have changed. They are clinging onto people’s money for as long as possible and then not even offering a full refund unlike Ticketmaster ! Honestly there are other places to get your tickets… use them and NOT Eventim.

Eventim refusing to refund for canclled Killers gig until they are good and ready.

They have had 430 quid since Aug 2020 and, if they ever do refund, have told me they will keep the booking fees and delivery costs, £32 for a non event.

If you want courteous, professional service I suggest you use Ticketmaster as they are refunding total costs for same cancelled gig

Absolute joke of a website constantly crashes while about to purchase tickets then takes you back through it and does the same thing again would not recommend this website Ticketmaster is a 100 times better joke of a website

Bought a ticket to a concert and got the wrong location.

I contact the customer support hoping my problem would be solved, to which they reply with a copy-paste message.

I reply nicely to them, same copy-paste message. I ask them about any alternatives available, they don't answer.

Well, enjoy your VIP ticket and thank you for pointing me directly to the artists page.

I booked two tickets for The Who Greatest Hits tour at Manchester Arena August 2016. The tickets came promptly, hence the 2 stars, but when the concert was rescheduled to April 2017 I needed to return my tickets for a refund. Face value of ticket ONLY refunded, NOT the booking fee of £16.50. That's rather a lot of money to pay for a concert that you won't be attending. I dare say Event I'm will charge the next customers the same fee for the same tickets. What a racket!

If you think buying these for friends or family is a good idea then think again.

We were given a voucher each as a Xmas present. Once we had decided what to use them for and started the online booking we could not get the site to accept both gift voucher codes. Phone the number at 7p per minute to be told we could only use one voucher per booking and if we made 2 bookings we might not be able to have seats together.

NOWHERE on the vouchers or the booking site does it state that only one voucher can be used.

What is wrong with wanting to use 2 vouchers towards 2 tickets - they already have the money and you only have 1 year to use them.

Sort this out Eventim it is not hard.

I will be telling many people not to purchase eVouchers as they will be difficult to use if you wish to attend an event accompanied.

ordered 2 tickets back in nov 15 for wwe wrestle mania ,for april 16, its now march still no tickets, just phoned up to ask where the tickets were, was told they got posted by standard 1st class delivery back in December, why are £140.00 worth of tickets not sent recorded delivery, its poor service, these tickets were bought as a Xmas gift , so now i have to go to the box office on the day of event to claim the tickets, with all sorts of ID etc, payment card proof of address, im not even going! i believe these tickets were never even posted and its just a way for these jokers to save money, will never by using them again!!!! im fuming!! !

Waste of space - theres a huge issue within their it department simply put IT DONT WORK