Singlepoint (4U) Ltd

Singlepoint (4U) Ltd is the worst, not only do you have to write in to cancel your contract. They said they would cancel the direct debit to my account lo and behold your still billed 2 months later. And they never cancelled your contract. I phoned up and actually got through spoke to a guy who was helpful and managed to cancel it for me. Still didn't get a refund for the two months I was billed but was so thankful to get away from the hard sell of the phone sales men and there shoddy products. I went to Orange and it's a different world, a good happy world. My recommendations don't touch this company with a barge pole.

I am a Singlepoint customer (after originally having been with Vodaphone) and have always had a problem to contact them. Recently my phone just stopped receiving messages. As it was under warranty, I needed a confirmation letter from Singlepoint. On monday, they told me (after half an hour listening to various non-human voices) it would take them 5 days to send me a fax. Any attempt to discuss why they need 5 days to send a simple fax was dismissed by a rather rude operator. On friday (as the fax never arrived), I called them again and went through the same procedure to be told they needed another serial number from my phone. No apologies they did not ask for it first time around and no apologies for not contacting me. This time they promised to fax me within 48 hours. Some 48 hours later (and no fax) new phone call only to be told they faxed it earlier that day (Monday). Checked all the faxes and there was none. Asked around the office people to see if they mistakenly took mine.... A day later a letter from Singlepoint arrives by mail. Thus they lied. This is the worst company I have ever heard of.

Ever since starting my contract in November 2003 Singlepoint have annoyed me. At first it wasn't anything particularly bad, just an annoying level of calls to welcome me and stuff, telling me about the customer service they provide (and then later wouldn't really bother with) and then ringing me up to ask me how I felt the customer service levels in their previous phone calls were. A bit annoying when I didn't even have the phone I'd bought at that point, but it's bearable.

Then they decided to just go into stupidity overdrive. For some reason, no idea why, they decided to change my bank details on their computer (I didn't tell them to, and my bank details stayed exactly the same), but only noticed a few months later. I still got all the statements from them saying my direct debit payments were received, but obviously the person who was actually paying my bill wasn't too happy, complained and then Singlepoint said to me "oh, ok mate, we've had a bit of a problem but we'll spread the cost out of the money you owe us. We won't dump it all on you in one go". Cue a bill for nearly £300 that month. I ring them up and after eventually managing to get hold of someone who wanted to pretend to help me, the general jist of what they said to me was "eh, don't really care mate".

Now I'm trying to get my phone upgraded (god knows why, I should really go get a different phone with a vaguely competent provider) after having paid god knows how much through their phones 4 life scheme, but they're ignoring my emails and I've not had much luck trying to get through on the last few occasions on the phone.

So yeah, Singlepoint. If they were a comedian they'd be Richard Blackwood. if they were a supermarket, they'd be Lidl. If they were a international football team they'd be San Marino. In a word: Rubbish.

I have been a customer of Singlepoint (4U) for almost the last 3 years. I am not happy about the customer services. They are not polite and even eager to give information about new opportunities to update handsets. Be careful about the bills, they can charge extra without your information.

I have to applaud RookieNM and RedRider1za's attempts at being helpful. However, unfortunately you cannot detract from people's actual experinces that are occurring daily and their comments are 'bolting the stable door after the horse has gone'. I would like to ask them, would they be willing to help, as they must work for either Singlepoint or Vodafone, next time my or one of my colleagues contract nears the end? After all, if they are this interested in replying to every comment people make on this website, this would show absolute and real life assistance to customers. I would be very willing to supply you with my email and we could take it from there. Perhaps this could be a way to repair all the bad feeling there is. What a demonstration of service this would display. What a window of opportunity! Put your money where your mouths are... Actions speak louder than words...

Singlepoint (4U) Ltd: In April '03 I started a new contract with Singlepoint on a Nokia 3650. When this contract ran out I started a more expensive one and kept my original phone. This has started to play up now.

I rang to see if an upgrade was possible and was told that I'd have to wait until Jauary 15th to be in the 10th month of my contract or pay a £50 early upgrade fee. I explained I had kept my phone after the original contract had expired but was told I'd started a fresh one in April '04 and would have to wait.

I asked how much the upgrade would be in January and was told £70, meaning if I did it now it would be £120 with the early upgrade fee, all for a phone which is being given away free with £15.99 per month contracts.

Singlepoint's cheapest tariff is £15 per month so reducing my tariff to this is far cheaper than the upgrade fee! This is what I have done and started a new deal with someone else and got a nice free Siemens SL65. A cheap way around a stupid system!

I bought my phone believing it was with Vodaphone, however I then recieved a letter from Singlepoint saying my contract was officially through them. Since then I have found it difficult to contact them, the phone lines are always busy and the website does not have an email address were you can contact someone. The "contact us" page merely has a list of queries you can pick from & for some reason there is no listing for complaints??

After a year I have cancelled my contract as they would not do a free phone upgrade. I cancelled the correct way by giving a months notice, however my final bill included another months line rental! When I rang to complain about this they said I would receive a credit for half as they say they did not recieve my letter in time! (I know the post service is bad, but does it really take 15 days for a first class letter??) So I am now being charged for something I have never used & Singlepoint will not do a thing about it.

My only wish is that I had read this page before purchasing a Vodaphone mobile!! I wont be making that mistake again!!

For gods sake, no matter how good the deal is, do not use Singlepoint, and advise everyone you know against them.

Took me two months to receive phone. Apparently it had been stolen from the delivery depot. Customer services didn't want to know, and were rude and patronising. Almost as if they didn't believe me. And charged me line rental for the two months I didn't have the damn phone.

I've had a whole catalogue of problems with Singlepoint. The company appears to have no morals and are, in my opinion frankly, cowboys ruining Vodafnes name.

Most recently, I got a bill in excess of £100. Why? I had been to the Czech Republic and been charged over £1 each time the call went to receipients voicemail. 1 second phone call = £1. Phoned customer service again and was told it was my fault I had not checked. I thought it was per second billing? None the less, fair enough, but no need for the aggro I got from them AGAIN.

Don't expect any consideration for loyalty when asking for discount on new handset from Singlepoint. They seem happier to let you move to a new network than do a deal on a phone upgrade.

Don't expect them to make it easy for you to change to another network. They are the only ones I know who will only release the PAC code 5 days from the end of the contract! This leaves no time to arrange for a new phone and number transfer.

My advice, take a hint!

I have been with Singlepoint now for slightly over 2 years, but with reluctance. I bought the phone from a Phones 4u store, assuming that I had purchased a contract directly from o2. It was therefore a bit of a shock to discover that I received a Singlepoint bill at the end of a first month. Not a problem, I thought, it's still the same service.

How wrong could I be?

You see, Singlepoint love nothing more than attracting new customers with good deals and prices. However, when you become one of these customers, Singlepoint seem to put you to the bottom of the priority pile. After being with them for over 2 years, you would think that I would be entitled to some loyalty benefit, such as reduced line rental or free upgrades. Think again.

The straw that has recently broke the camel's back is their upgrade procedure. You see, I opted for this Phones 4 Life scheme. What a waste of time. March this year, 18 months after a joined Singlepoint, I thought I would like a new phone, so I thought I would use the upgrade facility. So off I trundled into my nearest Phones 4u store and spoke to a very nice lady who kindly told me that because Singlepoint had been taken over by Vodafone, all o2 customers were subject to a £50 upgrade charge. 2 things sent alarm bells ringing in my head:

1) When did Singlepoint get taken over and why haven't I been told by Singlepoint my benefits as an o2 customer may change because of this takeover?

2) What about this 'free upgrade' I was promised?

Foolishly, I went along with the upgrade which really was a downgrade (a phone that is to be honest worse than my last one). Apart from this, things seemed to be hunky dory.

That's until recently, when I contacted Singlepoint about another issue. I casually informed them that I wanted to cancel Phones 4 Life as I didn't see any benefit. The guy asked me why, and I told them about my charge. This is where he turned round to me, saying 'I have not heard anything about a charge, it's intermittent and you shouldn't have paid it'. Cheers! Another case of Singlepoint grabbing money out of their 'loyal' customers.

I am now stuck with them til next April, along with bills that seem to be swaying from month to month. I do not go over my free mins and text messages each month, so why is the bill not consistent? At the end of this 12 months I will be cancelling my contract with Singlepoint and going to o2 direct. Although with reading some horror stories on this website, I don't think that will be an easy task!