Premierplan www.policyadmin.co.uk

I 've been with Policy administration services limited since 2012 when I bought my mobile with phones4u, I've been paying £11.99 monthly since that(so far I have paid them £430), unfortunately I lost my iPhone 4s few days ago, when I made my claim, this insurance have charge me an excess of £50 for a phone that it cost now around £200 on top of that the replacement they are going to send me is a refurbished phone.... Not even new!!!!!!... So avoid this phone insurance, I thought paying an expensive insurance would grant me good benefits like not excess or at least a new phone when I need it, but from now I would go for an insurance that cost half of the price or even less!!!!! I am so disappointed with this insurance company!!!!.... I have said it.

I recently cracked the screen of my phone and it would no longer work. Within four days of sending the broken phone, I had not only received a replacement...but an upgrade as my phone wasn't in stock. Every time I spoke to them on the phone they were helpful and polite. Every time I rang I wasn't stuck in a queue for hours. The service was swift and stress-free.

I have had two claims over the past two years, both successfully accepted with no problem. The staff are all very friendly and even after ringing millions of times just to find out about my ohone, they provided me with everything I wanted and more. Overall I wpuld reccomend policy admin, hreat service and great prices!

Terrible policy, steer clear!

I had my pay as you go HTC desire insured with Policy Admin PremierPlan (part of phones4u). My phone broke, I sent it in to Policy Admin for repair, they sent it back in the same state, which is astonishing, as the phone couldn't even be turned on. Not sure what they did in the repair centre, short of resending it.

Anyway, after begin interrogated on the phone and sending my phone back for them to check it, they agreed to replace it. But the models they offered were really rubbish compared with the insured phone, or they just offered me £89, barely more than my excess of £50 which I'd paid for the repair in the first place.

I felt very misled because I'd believed they would attempt to replace the phone with the same model, which they made no effort to do, despite it saying this in the contract. This policy was worth so much less than I paid for it, I have cancelled it, and of course, they didn't care in the slightest.

They are also quite slow at getting back to you :)

Had a policy through phones for you, has the policy for 3 years never made a claim, when I made a claim I was told the best option was to go through Apple this would cost no more than £175 on contacting Apple the charges including deliver was £245 re- contacted these people and was told to return it to the repair centre near a month after making the claim the phone was returned to me in a a condition that disgraceful the frame was all bent and damaged they would do nothing about it.. Not a bit of wonder they were fined 2.4 million for poor customer service. Opps or sorry phones 4u were ?? But I thought these people were the policy administrators for phones 4u and deal with the customer complaints maybe I am wrong and policy admin had nothing to do with 2.4 million fine ...... Feel I was miss sold my policy and is a lot dearer than most others hard lesson learned policy not worth the paper it was wrote on, so be warned small print is that small you need big glasses to see it...

I am with policy admin for 1 year . Last year when my phone was lost they sent me new packed phone in 3 working days..... This company is trust able...

I was recommended to use these from Phones for you at least 3 years ago ,

I have never had to make a claim. Today i was looking around on the internet and i can find insurance for my phone clearly alot cheaper.

I called policy admin to cancel my policy and they didnt batter an eyelid they didn't even ask me why?!

I have been a loyal customer for all this time and they cancelled my policy straight away and didn't even offer me discount to stay?

I'm pretty dissapointed because i have been spending £9.99 for the past years its a complete waste of money!

Thanks Policy admin you've been great.... NOOOTTTTTT!

I have just phoned to claim on my 'so called' insurance only to be slapped with a £100 excess fee which was never mentioned!

I have been paying £9.99 per month for cover on my iPhone 4s which to date totals around £150... so what have I been paying for when apple would be happy to fix my broken phone for less than £80!

Customer services were useless and when I asked what I'd been for all this time... no answer, even they couldn't tell me!

This compay is a JOKE. DON'T USE THEM!!!!!

I bought this product when buying my Iphone 4. I now have an Iphone 5, the price hasnt gone up since swapping over. I have claimed twice on the insurance and i have never had a problem with claiming for a new one.

The only down side is that I live far from an Apple shop and to get the new phone sent to my home through apple cost £30 extra for delivery which is not included in the clam.

changed my policy to accomodate my new iphone 5. after just 2 days i dropped it in water, the entire repair process took about 8 days bt the email updates were great and i got a new iphone5, sealed in the box and everything!! expected a fixed touch screen or refurbished handset, sooo happy!!!! well worth the 50 excess and even better i was working all week and missed the post they left it with a neighbour, so handy.