Fly London

London Fly Outlet UK

I order some boots on line , my money was taking straight away and I received an email confirming my purchase . After several attempt to contact them via website ( without success) to see where my delivery is I decided to use the delivery tracker and to my HORROR it said delivered to Rusherford New-south Wales . I live in the UK.

I’ve been buying Fly London for as long as I can remember. Never had a problem with the boot up until my last two purchases. Both pairs had issues and when I tried to resolve the matter I was basically pushed from pillar to post. Customer services is shocking and they simply do not care. I would no longer recommend.

I have had my salv chelsea boot for only 8 months now and dont wear them in summer but both boots have split right a cross the sole so are now un wearalble i thought i would get a good few year out of them

Now actually, I am on my third pair of Fly boots. I find them comfortable, they last a fair amount of time and I like the way they look. So I went into the shop in Earlham Street in London this evening to buy another pair. I’m a pretty easy-going person. I’ve worked in retail before myself, I know it’s often long hours and not great pay. But the service I got tonight was so bad, it prompted me to write something. The staff could barely muster the energy to talk to me, they were so busy chatting to each other. They tried their best to ignore me and seemed to find it very awkward that I actually, shock, wanted to try two pairs of boots on. The second pair seemed particularly exhausting and the woman told me ‘that one’s already a size 5’ when I showed her one I was interested in, leaving me to try just the one on. I do have two feet. Anyway, I almost didn’t buy the shoes I was so annoyed. I won’t be going back.

Do not buy these boots if you want water proof winter ware. I spent 110 on my last pair....( the last pair I will ever buy) Leaked in both and it was not even hairy rain.

The boots looked good.....made very badly.

I bought FLY boots from Schuh and they seemed OK in the shop and when I tried them in my house. However after 10 minutes walking outside I had quite severe pains in my right knee and hip. I have bought FLY boots in the past, also DrMartens that have been fine. In many decades of boot buying I've never had a problem so I sent these back to Schuh where I bought them. They mailed them back with the comment that they were the correct size so I phoned Schuh and asked if they'd bothered to read my complaint. They then said they would not accept there was anything wrong with the boots and they had been tested (how?) against others. If that was the case why didn't they say so

The boots cost 135 pounds and are unwearable. Schuh refused to accept responsibility and suggested I complain to Trading Standards

I have spent a lot of money in Schuh and on Fly boots in the past. Never again

I've had these boots for 14 months, the soles are still in great condition, with the letters underneath still visible.

On one boot however, the zip has broken. Also, my feet have always got wet in these boots.

I contacted the facebook page of Fly London who were extremely unhelpful, then I emailed, and they were equally as bad.

They said normal wear and tear means they can't do anything about it.

I bought DM boots for the same amount of money that lasted well over 3 years, and the sole was worn through I'd used them so much.

I had heard good reviews about these boots, but have only worn them for about 4 months in total (over the winter) and they are now useless.

Definitely will return to Dr Marten boots.

When Fly know their boots leak,why don't they rectify the design?

I need black boots but will look else where.

Design good quality bad.

Ordered a size 39 for my wife who has a pair of Fly boots this size which fit fine. Aware that the quality is not great but she likes the style. Boots didn't fit, she could hardly get them on so had to send them back. It was then I found out that I had to pay for the return postage. Not only is there no consistency in sizing but you have to pay for the privilege of finding out. The company should be clear about their returns policy, after all they are an internet business. Look on their site and see if you can find a returns policy. Last time I buy a pair of shoes from here.

Last year I purchased my first pair of Fly London sandals, they have been gently worn as I have several other shoes, I always purchase quality shoes because they last and usually are of good quality. I got them back out this season and wore them a couple times and the right foot strap came undone (the stitching between the foot bed and strap). I have contacted Fly and have not heard anything back, totally ignored. I have never had an experience like this with any of my other shoes. I was hoping that Fly would stand behind their product as they are not cheap shoes. They have not so I decided to write this review. They have great looking shoes but I will not be purchasing any more. I would have liked them to stand behind their product. Most of my shoes last 10 years or so.

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