Best Travel Store www.bt-store.com

Yes it's a sort of title to get your attention so here we go. I titled it that way because Los Angeles is where this awesome company is based. Wings because they supplied my "wings" i.e. my flights and tickets in such a way that stands out from the rest of the international flight ticket offices I've used before all of which were good but this one is the best to date. Not only did they provide great flights and prices they provided me with advice on how to address a ridiculous issue that occurred at my bank which I must say is service +

GREAT service last night! I made a mistake while I was booking online and never realized until after I paid in full.

Contacted the service centre and they cancelled the credit card charges before it went through. Was able to rebook immediately after the correction was made.

Now THATS customer service!!!!!!

No Machines all humans, great experience and up to date info, thanks for booking my trip, everything went well, i will book again

I have used best travel store for at least five trips since 2013 and i always noticed that they stand out and offer best prices compared to other sites. Upon booking my last trip with best travel store, i got sick a few days before my flight and contacted the customer support asking them to better explain their cancellation policy providing them with the reasons behind cancellation. Instead of having me go through the pains and hoops of the cancellation process their customer service replied in one sentence notifying me that the flight has been cancelled at no cost!

These guys are honest and reliable. I did recommend them already to two of my friends last year and will certainly deal with them again in future. Thanks again Best Travel Store

Ihab

Best travel store is the real deal. Booking with them is easy and when you have an issue it is solve within 24hours or less. I all my travel booking have been with them for the past 3 years and I will continue to do so for years to come.

I highly recommende everyone to use Best Travel Store.

This is the best travelling agent I have ever used. They are prompt , considerate and willing to work with the patient for best result and price. I am forever grateful good services and price still exist in the airline business. Thanks guys for a great job!

Best Travel Store booked an illegal domestic to International flight and refused to change without a $300 fee plus flight price difference.. I was to leave a on a domestic flight in Africa at 5.10pm, arriving at 7.05pm and HAD AN INTERNATIONAL CHANGEOVER WHICH REQUIRED TANSPORT FROM DOMESTIC TO INTERNATIONAL TERMINAL AT 8.05 pm to London ! I was told by major travel store manager that I WOULD MISS THE LONDON CONNECTION AS TOO SHORT TIME BETWEEN DOMESTIC AND INTERNATIONAL FLIGHTS.... THIS BEST TRAVEL STORE REFUSED TO CHANGE DEPARTURE TIME TO EARLIER FLIGHT SO THAT I WOULD MAKE UK CONNECTION, AFTER MULTIPLE CALLS AND EMAILS WHICH I HAVE ONLINE THEY CONTINUED TO REFUSE.... RESULT WAS THAT I ARRIVED FOUR HOURS EARLIER FOR DOMESTIC FLIGHT SO THAT I COULD EXPLAIN THAT MY CHANGEOVER WAS IMPOSSIBLE TO DO..... THEY AGREED IMMEDIATELY AND CHANGED MY DEPARTURE TO TWO HOURS EARLIER.... ONLY LUCKY THAT I WENT MUCH EARLIER TO AIRPORT.... SHOCKING SHOCKING SERVICE AND THAT THEY BOOKED THIS ILLEGAL CONNECTION AS AN AGENT.... NEVER NEVER WILL I USE THIS COMPANY AGAIN AS THEIR CUSTOMER SERVICE WAS TERRIBLE AND I WORRIED FOR TWO WEEKS ABOUT HOW WOULD I MAKE THIS CONNECTION...... A NIGHTMARE INDEED AND EXTREMELY STRESSFUL UNTIL THE MOMENT I ARRIVED AT AIRPORT AND FLIGHT WAS CHANGED.....WHEN THEY SAW THAT THE AIRLINE IMMEDIATELY CHANGED THE FLIGHT THEY DID NOT SHOW ILLEGAL FLIGHT ON ITINARY..... I HAVE ALL DOCUMENTATION ON THIS AND WILL CONTINUE TO WARN TRAVELLERS TO AVOID THIS COMPANY

I've used Best Travel Store (BTS) numerous times in the past with no problem. I recently booked a trip to Canada for my parents' 50th anniversary. Several weeks later, I got my statement from my credit card company. Much to my surprise, I found out that the airline had overcharged me by nearly $200. The way I understand it is that Best Travel Store offers the flights, but the airline is the one who charges you, so I didn't blame BTS for the overcharge.

However, since I booked through BTS, I emailed them at their customer service. It took one day and two emails (one for my initial inquiry and a second after they requested a statement showing the overcharge) and everything was completely FIXED. They let me know that they were completely refunding the overcharge and apologized that it happened. They were wonderful and so easy to deal with!

I also had to deal with the "Please Respond-flight change" email that so many others have dealt with. I will say, I received at least three emails (two telling me that my flight was changing, and a final one asking me to reply and ok the changes) and then a text message on my phone telling me I needed to respond to my email within 48 hours. I did respond, and tickets were reissued with no problem at all.

I will not hesitate to use BTS again. They definitely have some of the cheapest prices on international flights and my recent issues were taken care of without a hitch. I've been a loyal customer on international travel since my first flight back in 2000, and thanks to their responsive customer service, I will continue to be one!

I was searching for an airfare and compared many travel websites. All offered the same price except BT-travel showed Discount/rebate $3.00. That was the reason I bought from them since I was bying multiple tickets. During the booking I was not paying attention to the price, but the other information - dates, names, etc. After I paid I noticed that the discount/rebate was not applied. I contacted the customer service, but they replied that I already acceptted the price and paid and nothing they can do about it. $3.00 per ticket is not a big deal, but be ware - sometimes the Discount/rebate is more.

This web site and customer service is excellent!! I made an error booking my travel arrangements and the individual who assist me in rescheduling my trip was very professional and personal to speak with. I travel very frequently and will definitely recommend this web site to my traveling friends. I also love the attention that went into verifying and validating the authenticity of the purchase. I know that my CC information is secure. Thank you for a wonderful experience!